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Sitecore Symposium 2017: What’s New In Azure?

What’s New In Azure? This session was led by Michael Collier. He talked about some of the new features in the Azure portal. The following are my notes from the session: Storage Service Encryption Data encrypted at rest Can have automatic key management Automatically encrypted on save and read Vulnerability Assessment in SQL Runs scans […]

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Clarity Connect: Contact Center for O365 & Skype for Business

Gain all the advantages of a cloud contact center while still leveraging your investment in Office 365 or Skype for Business with Clarity Connect. Clarity Connect was developed exclusively for and is native to Skype for Business. As a result, no additional software clients need to be installed – agents and supervisors can just open […]

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Meet Clarity Connect for Salesforce

Salesforce and Skype for Business customers can now deliver a more orchestrated customer experience with Clarity Connect for Salesforce. The contact center solution naturally extends Skype for Business functionality in your CRM environment to intelligently route and record incoming calls. Clarity Connect for Salesforce Features Put customer intelligence into action by bringing the power of […]

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Royal Caribbean: Smooth Sailing with SharePoint

Known for its innovations in the industry with cutting-edge cruise ships and unique onboard activities, Royal Caribbean also leads the way with technology innovation. Royal Caribbean’s legal team was inundated with requests and needed a way to improve operations by working smarter and more efficiently. We built a SharePoint platform on Microsoft Azure that automates […]

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Sitecore Symposium 2017: Sitecore Experience Cloud Video

The video below highlights the resulting experience from using the Sitecore Experience Cloud rather than all the features, but it’s a good way to think about it. For all you geeks in the crowd, pay attention to the link URL and look at the SC_camp id. Sitecore is following their own best practices on this […]

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Sitecore Symposium 2017: Cognitive Services, Deeper Intelligence

Microsoft Cognitive Services provides a wide range of cool tools. They are all available via API. Sitecore continues to evolve. It’s no longer just a content management system. It’s evolving into a content learning system. The Sitecore Symposium 2017 presenter took an image and uploaded it and had it analyzed. It understood that it was […]

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Sitecore Symposium 2017: Commerce with Mayo Clinic

Mayo Clinic stood up two separate websites on Sitecore Commerce. Ravi Nadimpally, a solutions architect at Mayo Clinic, participated in the presentation. Commerce and a hospital you say? It has to do with health newsletters and other books and services. It’s a relatively small site but it plays into Mayo Clinic’s superb brand and the ongoing […]

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Sitecore Symposium 2017: Atlantis The Palm and 5-Star Experiences

Atlantis, The Palm, Dubai strives to deliver its guest an endless array of bucket-list experiences with a huge amount of rooms, more than 20 restaurants, and other resort options. Of course, they need a platform to match and to provide a personalized omnichannel experience. Hershna Langworth, Director, Online Marketing, Christopher Pascoe, Manager, Online Marketing, and Ravini […]

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Sitecore Symposium 2017: Kirsten Newbold-Knipp from Gartner

Kirsten Newbold-Knipp, Research Director, Gartner, started out her session at Sitecore Symposium 2017 highlighting both good and bad customer experiences. The following are my notes: Key question: Who did you tell the last time you had a bad customer experience? The answer is probably, a lot. Statistic: 81% of marketing leaders expect to compete almost completely […]

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Sitecore Symposium 2017: Globalize Your Message with Localization

Meena Verma, Global Digital Marketing Manager at Alpha Assembly Solutions, gave a presentation on localization with Digital Marketing. She takes an approach of meeting your customers’ needs. The following are my notes from the session: Your translation strategy should include: Internationalization: ensure source content is ready for multiple languages Localization: cultural adaptation of a target language […]

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