Jane Louis – Microsoft
Microsoft Blog

Jane Louis

Microsoft Marketing Manager

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janelouisMSFT

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[Guide] Build a Better CX with AEM on Microsoft Azure

When Microsoft and Adobe announced their partnership in 2016 to pair Adobe marketing technologies with the Microsoft cloud, we were excited: Not only would two of our top partners be working together, but they also shared our goal “to help enterprise companies embrace digital transformation and deliver compelling, personalized experiences through every phase of their […]

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Why Cybersecurity is Important to Marketers – Not Just IT

The Responsibility is Shifting When Adobe and Microsoft announced their partnership – and that Microsoft Azure is the preferred platform for hosting Adobe Marketing Cloud – the line between marketing and IT became even more blurred. The crossover between marketing technology and IT is not new, but it is continuing to increase year-on-year with no […]

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Microsoft Reports Revenue Growth, Led by the Cloud

Microsoft reported yesterday that Azure revenue nearly doubled in the company’s second quarter of fiscal year 2018, ending on Dec. 31, 2017. According to CRN, 2018 Q2 marks the tenth straight quarter of reports that Azure revenue grew 90% or more on a year-over-year basis. According to Microsoft CEO Satya Nadella: “The intelligent cloud, intelligent […]

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QA Solutions for SharePoint Upgrades

On our Optimized Global Delivery blog, Cathy Zhang reviews QA solutions for SharePoint upgrades: As SharePoint gets stronger and stronger, SharePoint Online and SharePoint 2016 have more new features and abilities. Enterprise can provide more functionality to business users with less customization and at a lower cost. According to the upgrading solutions, QA strategy needs […]

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Omni-channel Contact Centers: Delightful or Annoying to Users?

The purpose of implementing new technologies in your omni-channel contact center is to delight and better serve customers and create brand loyalty. However, implementing disparate new communication channels more often than not annoys customers, rather than delighting them. Customers will inevitably have problems or questions about your products or services. A product may need to […]

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Adobe Experience Manager on Microsoft Azure: Better Together

Microsoft and Adobe announced their partnership last fall, and as a leading partner to both, we’ve been hard at work understanding how this alliance will benefit our customers. Check out our Adobe blog, where we take a closer look at Adobe Experience Manager and Microsoft Azure, and find out how combining the two solutions can […]

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[Guide] Modernize Your Digital Omni-channel Contact Centers

The marriage of traditional customer communication channels like phone calls and emails with modern, digital channels such as social media, mobile apps, and AI bots has created new opportunities and venues for customers to interact with businesses. This increase in customer touchpoints can lead to more sales and brand loyalty, but it also gives businesses […]

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Maximize Your Healthcare Community Outreach with Dynamics 365

As healthcare providers resolve privacy and compliance challenges, they are increasingly looking for opportunities to build and improve relationships with the community. However, many healthcare providers struggle to launch outreach programs that can manage and track interactions within a cost effective solution. Perficient’s Healthcare Community Outreach solution on Microsoft Dynamics 365 can help. Healthcare Community […]

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Clarity Connect: Contact Center for O365 & Skype for Business

Gain all the advantages of a cloud contact center while still leveraging your investment in Office 365 or Skype for Business with Clarity Connect. Clarity Connect was developed exclusively for and is native to Skype for Business. As a result, no additional software clients need to be installed – agents and supervisors can just open […]

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Royal Caribbean: Smooth Sailing with SharePoint

Known for its innovations in the industry with cutting-edge cruise ships and unique onboard activities, Royal Caribbean also leads the way with technology innovation. Royal Caribbean’s legal team was inundated with requests and needed a way to improve operations by working smarter and more efficiently. We built a SharePoint platform on Microsoft Azure that automates […]

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