Jeff Brown | Microsoft
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Jeff Brown

Senior Technical Consultant

I am a Senior Technical Consultant focusing on Lync/Skype for Business. I have a broad background in Windows system administration and enjoy writing PowerShell scripts.

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Skype Online Dial Plans Available in Preview

When Skype Online was first introduced, it had its limitations, particularly around policies and customization. From an administrative point of view, you were locked down to being able to use only predefined policies. As Cloud PBX and PSTN calling was introduced, these administrative limitations extended to dial plans. Dial plans contain normalization rules that can […]

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Creating Custom Reports in Skype’s Call Quality Dashboard

In the January release of Skype Operations Framework (SOF) materials, Microsoft gave us a set of Call Quality Dashboard (CQD) templates that cover various aspects of audio quality as well as client versions and devices. They also released a series of videos showing how to navigate CQD, build reports, and investigate quality issues. Because audio is […]

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