Brad Beumer | Microsoft
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Brad Beumer

Director, Microsoft Dynamics 365

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Posts by this author:

Creating Seamless Customer Service Experiences with Dynamics 365 and Clarity Connect

Is your customer service technology finding new ways to delight or annoy your customers? Obviously you implement new technologies to engage and better serve your customers so that they remain loyal to you. However, the disintegrated nature by which many enterprises implement new digital touchpoints tends to irritate their customers more often than not. Inevitably, […]

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Accelerating Value Realization from Microsoft Relationship Sales

The difference between winning and losing sales opportunities often depends on a sales rep’s ability to build strong relationships. High-performing sales teams seem to inherently know how to seek out and develop the key relationships they need to win, but they sometimes struggle to do this consistently. Several roadblocks can prevent building strong, deal-winning relationships: […]

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Are Adoption-Focused Features Driving CRM Success?

Low user adoption is often cited as a top reason why CRM projects are failing. This isn’t anything new; low user adoption has been referenced as a top reason why CRM projects fail for over a decade. In response to this, CRM vendors have added in new features such as gamification, visualizations, and adoption dashboards […]

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