Amazon announced several new and exciting features for Amazon Connect in Q4 2017.
They’ve added support for contact flow import and export, contact flow logging, the Login/ Logout report, agent event streams, etc.
Avoid Contact Center Outages: Plan Your Upgrade to Amazon Connect
Learn the six most common pitfalls when upgrading your contact center, and how Amazon Connect can help you avoid them.
In this video, I show you how to enable the new contact flow logging feature, find a specific customer interaction and read the logs.
If you’re interested to see more, schedule a demo or contact us here.
