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Chief AI Strategist Chats About COVID-19 Healthcare Bots

Unless you’ve been hiding under a rock (social distancing?), you know that healthcare providers worldwide are facing major challenges related to the coronavirus (COVID-19) outbreak. One of these challenges is the rapid spike in call volume overwhelming call centers and providers. Many of the calls pouring in require human support to answer questions, but staffing […]

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[Guide] The Value of Enterprise Search for Payers and Providers

There is no denying that user-friendly enterprise search tools are key to customer satisfaction. But in healthcare, making the right choice in your digital search strategy can be challenging, given the wide range and complexity of search solutions in the marketplace. When evaluating solutions, it’s important to keep the focus on the voice of the […]

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Rapid Help for Healthcare Contact Centers Amid COVID-19 Demands

Across industries, contact centers struggle to maintain pace with concerns, questions, and urgent needs surrounding COVID-19. This reality holds especially true for healthcare payers and providers serving on the front lines, helping to save lives and communicate ever-evolving resources and instructions to the public. Contact centers are especially struggling in the following ways: Heavy call […]

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Telehealth Offers A Safe Way to Care For Those with Coronavirus

Containment and control remain the highest priorities to slow down the Coronavirus situation. The Center for Disease Control and Prevention (CDC) are urging hospitals and clinics to expand their use of telehealth services to help triage the sick. The Coronavirus legislation is beginning to wave some of the restrictions for Medicare telehealth coverage in outbreak […]

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Medication Deliveries During the COVID-19 Pandemic

With 150 million Americans living with at least one chronic illness, ready access to medications – delivered on time and to the front door – has become all the more critical as communities grapple with COVID-19. In response to the pandemic, insurers are supporting members’ concerns by allowing them to increase their medication supply through […]

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Coronavirus Pandemic in the Age of Digital

As the Coronavirus pandemic (COVID-19) continues to spread across the US and other countries and the administration announces free testing for the Coronavirus, the markets are also experiencing unusual volatilities. Also, we are seeing fears continue to grow amongst the public with state emergencies being declared, school district closures, and officials advising people to stay […]

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The Role of Artificial Intelligence in the COVID-19 Pandemic

The administration has announced they are now planning for a potential 18-month COVID-19 pandemic as the situation continues to evolve and the severity of the virus is becoming more apparent. Confirmed cases are doubling over short periods of time and forecasted projections are uncovering multiple waves of the virus are yet to come. All this […]

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State of Digital Health: Payer and Provider Perspectives in 2020 [Webinar]

Today’s consumers want to control their healthcare journey. As a result, forward-thinking organizations are embracing a customer-first approach that lays the groundwork to deliver integrated, relevant experiences tailored to the individual. Join Adobe and Perficient for a webinar on Wednesday, April 1 at 12 p.m. CDT. Our panel of speakers will discuss how payers and […]

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Perficient Releases Free Chatbot Tool for COVID-19 (Coronavirus)

We understand the difficulties healthcare organizations nationwide are experiencing during the coronavirus pandemic. In order to help clients during this challenging time, we’ve partnered with Drift to develop a free assessment chatbot for COVID-19. This tool allows your organization to give specific, clear recommendations for populations at risk in the communities you serve. The assessment […]

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5 Digital Strategies for Healthcare Providers to Adopt During the COVID-19 Situation

The Centers for Disease Control and Prevention (CDC) are urging hospitals and clinics to expand their use of digital, specifically telehealth, services to help triage the sick. Furthermore, the Coronavirus (COVID-19) legislation is waiving some of the restrictions for Medicare telehealth coverage in outbreak areas. Moving forward, both of these methods have the potential to […]

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Developing a Cloud Adoption Strategy in Healthcare

My last blog discusses how cloud is the leading platform for innovation and agility. In my last blog of this series, I examine how to develop a cloud adoption strategy and best practices. Evolving and maturing people, processes, and technology are three elements of the organizational transformation that comes with cloud adoption. Three steps to […]

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Can Digital Solutions Help Us Understand and Battle COVID-19?

How can we use digital technologies to combat the spread of COVID-19? To use a recent industry analogy, the virus moves along its own supply chain, from source to recipient (person to person), often with many individual cases occurring in clusters. These patterns can provide us clues as to how the virus will further propagate. […]

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Digital Strategies for Healthcare Payors to Support Members During the Spread of the Coronavirus

As the impact of the Coronavirus (COVID- 19) continues to evolve across the nation with greater numbers of confirmed cases for the virus, and greater precautions are being taken for containment and control activities, the Centers for Disease Control and Prevention (CDC) has urged hospitals and clinics to expand their use of telehealth services. Telehealth […]

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Healthcare Providers Leveraging Digital in Response to COVID-19

The Coronavirus (COVID-19) epidemic continues to spread across the United States. The global number of confirmed cases is increasing as reported by the World Health Organization, and it is more important than ever to continue efforts for comprehensive containment and control of activities to slow the spreading of the virus and to limit the number […]

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Cancer Center’s Forward-Looking Rolling Forecast with Oracle Cloud [Webinar]

In a time of rapid market changes, increasing costs, and rising patient expectations, healthcare organizations need to rethink their approach to business operations – including budgeting and revenue forecasting – in order to achieve their strategic goals. University of Texas MD Anderson Cancer Center (MDACC) is transforming a traditional annual operating budget process to a […]

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Transforming Digital Health with Acquia

Even a few years ago, I would have told you that there is no place in healthcare for open source technologies like Drupal. The marketing technology within healthcare has largely been dominated by Microsoft-enabled technologies and proprietary systems supported by a single company.  However, Drupal has become a key tool in the toolbox of healthcare […]

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Cloud Promotes Innovation and Agility in Healthcare

Previously, I examined how cloud provides efficient access to your data. This blog outlines cloud as the leading platform for innovation and agility in healthcare. Healthcare organizations that embrace Agile methodology are able to learn and quickly adapt to (and thus reduce the cost of) change. Longer-term, the large-scale collection of data with a robust […]

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Walmart Health Provides Care For All to Save Money and Live Better

Walmart’s iconic slogan, “Save Money. Live Better,” is taking on a whole new meaning. The retail conglomerate now offers health services to individuals in select markets. The new store feature is called “Walmart Health.” Save Money, Live Better Walmart Health is offering quality medical care at low prices, with no insurance required. The care services […]

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Cloud Provides Efficient Access to Healthcare Data

My last blog outlines cloud as a secure and central hub for all of your data. My next blog in this series examines how cloud provides efficient access to your healthcare data. Faced with multiple sources of data, healthcare organizations have the difficult task of integration, managing legacy systems and connecting disparate data siloes created […]

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Healthcare Blog

Perspectives on healthcare industry trends and topics and health IT insights to help organizations optimize operational performance, enhance patient and member experience, comply with regulatory demands and transform their business.