Perficient Blogs Expert Insights Fri, 22 Mar 2019 20:24:06 +0000 en-US hourly 1 30508587 Smart View Health Check Simplifying Registry Settings Fri, 22 Mar 2019 13:00:57 +0000 Have you ever been working in Excel using the Smart View addin and when you go to refresh Excel crashes or your retrieval stops?  Well, one contributor could be your internet registry settings.  I can hear you saying: “What?  Internet settings cannot be the issue… I’m working in Excel!”  However, I have found in many instances that is precisely the cause; so much so, Oracle addresses the issue in multiple documents.  This blog will highlight a topic that I find exciting, updating registry settings.  Exciting, right?…  Absolutely!

Registry Settings

Recent release versions of Smart View demonstrate Oracle responding to requests to integrate some fantastic features.  These features are making Smart View easier to use while placing more control with the user and their machine.  Oracle rolled out a new feature called Health Check with release .

The importance for checking and updating registry settings is to ensure an open internet connection when retrieving data for a large query.  The default internet setting to keep an open connection in the registry is only 60 seconds.  Sixty seconds is just not long enough for large queries.  Prior to release, Smart View users had to manually add three new keys to the registry.

History of Oracle Help Documents
In the past, updating registry settings required running the registry editor, navigating to internet settings and adding the following three keys: KeepAliveTimeout, ReceiveTimeout and ServerInfoTimeout.  Oracle addressed the issue over the years and provided instructions in the following documents.

  • Smart View v9.3x-v11.1.1.x Error: “The request timed out. Contact your administrator to increase netRetrycount and netRetryInterval” (Doc ID 744559.1).
  • Long Query In Smart View Fails: Request Timed Out; Extend Internet Explorer Time Out Settings (Doc ID 1378803.1).
  • Smart View Error: “The request timed out. Contact your Smart View client system administrator to extend your Windows Internet Explorer time out settings (ReceiveTimeout, KeepAliveTimeout, and ServerInfoTimeout)” (Doc ID 1953754.1).

Microsoft also addresses timeout values with similar instructions.

Those who have been completing these steps for years know the difficulty to update the registry.  Admins had the compounded challenge of assisting users less familiar with the process.  However, Oracle listened to our requests and revolutionized the process with the release of  Smart View adding the new Health Check process.  Users can now navigate within the Excel Smart View ribbon and in a few simple clicks update their registry settings.  The update is easy and improves retrieval performance.  Additionally, this aids admins by providing a straightforward process to train teams on how to update registry settings.

Golden Ticket Solution
Troubleshooting Smart View Error: “The request timed out. Contact your administrator to increase netRetrycount and netRetryInterval” or “to extend your Windows Internet Explorer time out settings (ReceiveTimeout, KeepAliveTimeout, and ServerInfoTimeout)” (Doc ID 1995401.1).

Let’s review the new process.  The following steps can be found in Document ID 1995401.1.  Please note you must be administrator of your machine to complete these steps.

1  Open Excel and navigate to Smart View -> Help -> Health Check

2  Scroll down to Registry Information section.
3  Select ‘Click here to update settings’ to change the settings and make the changes.
4  Select ‘Update Settings’ to commit your changes and then ‘Close’.

Document ID 1995401.1 applies to the following application versions.

  • Hyperion Planning – Version and later
  • Hyperion Essbase – Version and later
  • Hyperion Financial Management – Version and later
  • Oracle Planning and Budgeting Cloud Service
  • Oracle Enterprise Planning and Budgeting Cloud Service

Health Check
As of version , Oracle has a higher default timeout value.  Check it out!  If your Smart View AdHoc and retrievals are failing, perform a health check and update the timeout values for your machine.  As a next step in learning, I encourage you to take a few minutes to read about “Performing a Health Check“.  The knowledge gained will provide insight into this new feature increasing your understanding and productivity of Smart View.

I am excited to find and share knowledge learned to make systems better; thereby, freeing time which users can allocate to core responsibilities.  My hope in writing this blog is to bring greater awareness of the Health Check feature, highlight Oracle’s improvements to Smart View and maybe spark some interest in other features.  Happy learning!

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Core Components of Microsoft Teams – Part 4 – SPO & ODfB Thu, 21 Mar 2019 18:26:14 +0000 Hello and welcome back to part 4 of the “Core Components of Microsoft Teams” blog series! Last time we discussed Office 365 Groups and how they are leveraged by Microsoft Teams. In a similar fashion, today we’ll be covering how SharePoint Online and One Drive for Business tie into Microsoft Teams. This will be a tad longer than the previous blog articles so buckle up!

How Teams Uses SharePoint Online & OneDrive for Business

In Teams, anytime that a user shares a file this will be stored in SharePoint Online and OneDrive for Business. As you may remember in the last blog article, upon the creation of a team an underlying O365 group will be created. In addition, when that team is created you will also automatically provision a SharePoint Team site as part of that O365 group.

Note: If you were to create a team with the same name as a preexisting team, then the SharePoint URL will include a GUID. Best practice is to adhere to Microsoft’s O365 group naming policies to ensure this does not happen.

Another piece we can add to the mix is OneNote which is provisioned with the O365 group. The team OneNote will be stored within SharePoint Online. In addition, we can add tabs for any:

  • SharePoint page
  • SharePoint list
  • News section
  • Single document from document library

Lastly you also have the ability to add a connector for news articles from SharePoint to post within Teams. This will give you the ability to bring the collaborative aspects to the forefront for this hub for teamwork. Now that we’ve covered how Teams will use SPO and ODfB, let’s discuss the advantages of storing files in SPO and ODfB in Microsoft Teams.


One thing that many people take for granted is the ability to co-author or use online versions of Office applications. This is immensely helpful especially when you have multiple users trying to work on one document simultaneously. Another huge advantage is the ability to leverage governance and compliance features. These data governance and compliance features are already built into both SPO and ODfB and include:

Another advantage is the mobile experience offered for Microsoft Teams, SharePoint, and Office apps for both Android and iOS. Current day, you also have the ability to preview up to 270+ file types which allows you to continue to work within Teams without having to jump out of Teams and into a new application in order to view the file. In addition, since the files are being stored inside of OneDrive and SharePoint this means they will be accessible by Delve and SharePoint search, both of which will respect the corresponding file permissions that are set. As you may already know, you will also have an OneDrive sync client to synchronize any of the files that are established for the team. This is available to both Windows and Mac users. Lastly, a key advantage of storing files in OneDrive and SharePoint Online involves respecting of SharePoint and OneDrive for Business settings and locations. This will help determine how we leverage both products within Microsoft Teams. Now that we’ve covered the advantages of storing files in SPO and ODfB, let’s discuss the real purpose behind integrating files into Microsoft Teams.

File Integration in Teams

Files are an integral part in the Teams client. However, depending on where the file is placed, will determine where the file will be stored (SharePoint Online vs OneDrive for Business). For example, any file that is uploaded/placed inside of a channel will be stored in the SharePoint Online site associated with the team’s O365 Group. However, if a file is shared in a chat then these files will be stored in the sender’s OneDrive for Business. In addition, while in the “files” tab you will have the open to “Open in SharePoint” which will allow you to utilize features like the sync button (as seen below).

Although OneDrive for Business and SharePoint Online are the primary cloud storage applications that Microsoft recommends, you do have the option of adding in additional cloud storage providers within any channel. Some of the options include:

  • Dropbox
  • Box
  • ShareFile
  • Google Drive
  • Additional SharePoint Online Library

Note: You cannot substitute OneDrive for Business or SharePoint Online as the native file experience within Microsoft Teams.

File Structure

Now let’s talk a little about the structure of each file within Teams for both applications (ODfB and SPO).


From a SharePoint perspective the following steps will take place:

  1. Team is created
  2. Corresponding O365 group created
  3. Corresponding modern team site created
  4. Document library created (which contains folders for each channel)

Note #1: The first folder with any newly created team will be called “General”. As additional channels are added into a team, each corresponding folder will be created inside of the document library.

Note #2: By default, all channels and folders will inherit permissions of the O365 Group. However, since this is a SharePoint document library you will have the ability to leverage all administrative tools available in SharePoint Online. Any changes made to the underlying permissions will be reflected within Microsoft Teams as well. 

OneDrive for Business

From an OneDrive for Business perspective the following steps will take place:

  1. File shared in one-to-one or one-to-multi person chat(s)
  2. File uploaded to the OneDrive of user wanting to share file
  3. Share file out
  4. Set unique permissions as they see fit based on person/people in chat

So now that we see what SharePoint Online and OneDrive for Business bring to the table, let’s see what our experience would be like without the two products integrated in Microsoft Teams.

Life without SharePoint Online or OneDrive for Business

As you may guess, your experience with Teams will be lacking many key features if SharePoint Online and OneDrive for Business are not utilized. SharePoint Online itself is a prerequisite for OneDrive for Business and without one or the other you cannot:

  • Store and share files in channels
  • Perform private file sharing
  • Access the team SharePoint site

If you are starting to think that without these two integrations your experience would be very lackluster, then you are entirely correct! In addition, this can cause confusion for your end users when it comes time for them to access a file or share a file. Many times when users get an error message stating they don’t have the ability to share a file or access a file they immediately assume something is broken. So the best practice is of course to leverage SharePoint Online and OneDrive for Business in your environment to ensure an optimal end user experience and to be able to leverage all that Teams has to offer. Now that we know how files are structured as well as the potential impact of not having SPO or ODfB can present, let’s outline where you should configure certain settings present in both Teams and Groups in SharePoint.

When adding members
  • In Teams
    • Takes effect in Group and Teams
  • In Group/SharePoint
    • Takes effect in Group and Teams
When promoting members to owners
  • In Teams
    • Takes effect in Group and Teams
  • In Group/SharePoint
    • Takes effect in Group and Teams
When changing channel/folder name
  • In Teams
    • Changes channel name but keep folder name
  • In Group/SharePoint
    • Changes folder name but will break Teams integration
When changing file permissions for members
  • In Teams
    • File permissions can’t be configured in Teams, but will respect permissions set in SharePoint
  • In Group/SharePoint
    • Takes effect in Group and Teams

This wraps up everything we will discuss in today’s blog article. Tune in for the last blog article on Exchange and how this ties in to Microsoft Teams in the next blog!


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Capturing Key Insights to Define Strategic Priorities Thu, 21 Mar 2019 17:26:35 +0000 This is part 1 of a 5 part blog series on effectively defining an operating model for your organization.

In this post, we will explore Step 1:  Defining the Strategic Priorities

Strategic planning is often done in the C-Suite. However, it is important for functional leaders to develop a strategic plan and an operating model that aligns their team to the corporate strategy. 

I’m not going to dive too deep into the approach for defining a strategy in this post. Rather, I do want to focus on the need to define the top 3-5 strategic priorities that will move the needle for the organization.

Sounds fairly simple right? There is definitely an art to identifying and landing on the right list of strategic priorities that are going to make a significant impact on the organization. So whether you lead the entire company or a large functional team, you can use strategic priorities as the foundation to build your operating model and rally your team around.

Below are a few key considerations when establishing the right strategic priorities for your organization.  

Be Open to Learning

Start by performing a comprehensive environmental scan, (Customers, Industry, Competitors, Environment, Internal Assessment) to truly uncover key insights. My favorite description of key insights comes from Willie Pietersen, in his book Strategic Learning. He defines key insights as the “The brutal truths” about the external environment and internal realities which will enable us to make the most intelligent choices. He also outlines the importance of framing the “do or die” issue or issues that must be dealt with.

Too often, information is filtered as it works it’s ways through the organization into the executive ranks. It can get so watered down that it is no longer addressing the “brutal truths”. By fostering a culture and commitment to learning, leaders will have a higher likelihood of seeing the information through an objective lens. It’s so important that the team members accountable for delivering the insights are operating in a safe environment. That they can share information without risk.

Therefore, leaders also have to demonstrate an openness to receiving the insights. Brutal truths are not easy pills to swallow and the initial reaction may be to take a defensive posture. By establishing a learning mindset, leaders can protect themselves from rationalizing away the insights.

Foster Collaboration

Upon collecting the key insights from within and outside of the organization, leaders can get laser-focused on defining the strategic priorities.

So leaders have an opportunity to engage members of their teams that have a strong pulse of the organization and access to the insights. This doesn’t have to involve an executive retreat or being locked in a room with whiteboards of flip charts. It involves engaging the key folks that are interacting with your customers, suppliers, partners, and employees. The show Uncover Boss does an excellent job showing the impact on leaders when they are able to capture the insights directly by rolling up their sleeves.

Sometimes insights surface clear as day. But many times it takes a process of iteration and debate to find the right set of strategic priorities. So allow time for the insights to breathe and the opportunity to capture feedback from a variety of stakeholders to hone the priorities. Getting the right strategic priorities isn’t something that just happens in one night. (Unless you are Tom Cruise in the movie Jerry McGuire).

Put Energy Behind the Rollout

The strategic priorities will be the guideposts on which the operating model is built. In addition to shaping organizational decisions, they have a significant impact on initiative execution, employee behaviors, and shaping the overall culture.

Effective Strategic Priorities Are:

  • Clear, concise, and easily understood by all stakeholder groups
  • Critical inputs into the decision-making process (Value Proposition, Markets, Channels, Customers)
  • Relevant to the day-to-day processes and desired outcomes
  • Structured for organizational effectiveness
  • Tied to measures and rewards
  • Communicated through champions and leaders in the company to win over the employee base

The most significant takeaway from Willie Pietersen’s Strategic Learning process is that the strategic planning process is a cycle. So often, we think strategy and operational design as a linear process that has a finish line. Today’s economic forces are requiring the strategic assessment cycle to be more and more frequent and dynamic.

Building the Operating Model Around Strategic Priorities:

In the upcoming posts, I’ll focus on how an organization can put the operating model in place to achieve the strategic priorities in order to achieve the desired outcomes.

I’ll provide considerations and tips for implementing the components of the operating model, including:

  • Taking a process model approach
  • Structuring the organization
  • Putting the right systems and tools in place
  • Establishing the right performance measures

P.S.  I learned the mission statement in Jerry McGuire was influenced by a memo sent by Jeffrey Katzenberg, in 1991 at Disney. It called for Disney to return to its roots and focus on storytelling.

P.S.S.  You can read the whole 25 page Jerry Maguire memo here.

To learn more about effectively defining an operating model for your organization, you can download our guide below or you can find it on our website here.

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Right Around The Corner: Oracle Health Sciences Connect 2019 Thu, 21 Mar 2019 13:20:45 +0000 Oracle Health Sciences Connect is a unique conference that brings thought leaders together to share deep industry knowledge and best practices that revolve around clinical and safety applications. This year, the event takes place in Philadelphia from April 9–10, 2019.

Perficient will deliver three presentations throughout the conference, and we invite all of you to attend them. We’ll also have several of our subject matter experts on hand to discuss any needs you may have.

What we’ll be talking about

Speaking Session 1

Thought leaders from Pfizer and Perficient will discuss why and how the pharmaceutical company implemented Siebel Clinical Trial Management System (CTMS) in the Oracle Cloud.

Date – April 10, 2019

Time – 10:30 a.m. Eastern time

Location – Aria room at the DoubleTree by Hilton Philadelphia Center City

Speaking Session 2

Perficient’s Prabha Ranganathan, director, clinical data warehousing and analytics, will showcase clinical trial innovation expertise in a presentation, “Next Generation Clinical Data Disruption: Clinical Data Management in 2023.” The session focuses on new advances in managing clinical trial data and provides insights into the technology disruptors for clinical data management and clinical R&D over the next five years, highlighting the single biggest disruptor to date.

Date – April 10, 2019

Time – 2:15 p.m. Eastern time

Location – Symphony Ballroom at the DoubleTree by Hilton Philadelphia Center City

Speaking Session 3

Perficient will be hosting a special “Innovation Theater” session during lunch on Wednesday, April 10. In a presentation titled “Medical Coding with Artificial Intelligence,” Rudolf Coetzee, director of strategic accounts, will discuss how machine learning and artificial intelligence can be used for medical coding without adding human resources and impacting quality.

We look forward to seeing you next month.

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Tackle Organization and Process Transformation at #G2I2019 Wed, 20 Mar 2019 21:05:02 +0000 Perficient and Pivotal are partnering together at the 2019 Gateway to Innovation Conference in St Louis on:

Thursday, April 25 | 8:00 AM – 5:00 PM | America’s Center Convention Complex

Technology is often the easy part of many organizations’ digital transformation journeys. Organizational and process change is where it gets tricky. In fact, how you organize your teams of developers, engineers, and product owners and the related processes you adopt are just as important to the success of your transformation as the technology and tools you choose.

Join us for an interactive session, “You Want Me to Do What? Tackling Organization and Process Transformation in the Enterprise” led by experts from West Corporation and Garmin. Learn how leading organizations have tackled challenges like adopting a balanced team approach, adapting people and processes stubborn to change, and aligning different groups with competing priorities.

You Want Me to Do What? Tackling Organization and Process Transformation in the Enterprise | 9:30 – 10:15 AM | Room 231 – Second Floor

Representatives from both Perficient and Pivotal will be at a table together throughout the Gateway to Innovation Conference on the second floor of America’s Center to talk through your technology needs and concerns. Find out how together we can digitally transform your business to help you achieve your goals.

Register to AttendGateway to Innovation Conference


Want to know more about Pivotal?

Pivotal helps you transform with its suite of cloud-native and DevOps management solutions that allow your developers to focus on generating value for customers. These solutions enable high-performing teams to deliver innovation continuously, consistently, and reliably at scale across industries. Over the years, the relationship between Pivotal and Perficient has grown significantly. Throughout this partnership, Pivotal has enabled Perficient to grow our business and better serve our clients’ unique needs. Pivotal is even one of Perficient’s “Enterprise” partners, a designation that represents our largest and strongest partnerships.

Learn more about Perficient’s Pivotal practice.

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Stay Connected with Perficient’s Salesforce Experts and News Wed, 20 Mar 2019 20:53:29 +0000 perficient and salesforcePerficient is the preferred partner for brands thinking about implementing Salesforce for several reasons.

We have an incredible wealth of knowledge, a passionately dedicated team, and the history and experience needed to be the true enterprise innovation leader.

But keeping up with all the awesome things we’re doing can be hard!

To make it easy, we outlined a few key steps our fans should take to stay connected with the latest and greatest news from our team.


Enjoy an Abundance of Thought Leadership for Salesforce, CRM, and Cloud

Dive into our Salesforce thought leadership guides

Our experts go in-depth on different Salesforce topics and share ways Salesforce can improve your business. Get the guides

Watch our Salesforce webinars

From implementing Financial Services Cloud to creating content for a customer community and everything in between, Perficient’s webinars should not be missed. View Perficient’s webinars

Peruse all our Salesforce blogs

We have fresh content going out every week to keep you updated on all the latest and greatest with everything Salesforce. See Perficient’s Salesforce blogs

Get blogs delivered to you

Make sure to not miss out on any of the Salesforce fun that Perficient is having! Sign up for our weekly Salesforce blog digest

Sign up for other Perficient blog digests

Our expertise ranges from strategic and thought-provoking to deeply technical and granular on a variety of topics and industries. You are sure to find something of interest. See other Perficient blogs

Watch & Learn, Trailblazers

See all the Perficient YouTube videos and check out the Salesforce YouTube playlist.


Innovating Organizations One Industry at a Time

Delve into our Financial Services industry capabilities

Companies in banking, asset and wealth management, capital markets, and insurance turn to us to help solve their most complex business and technology challenges. See Perficient’s Financial Services resources

Examine our Healthcare and Life Sciences industry capabilities

We’ll ensure you have integrated, innovative solutions that streamline internal processes and maximize the experience at every consumer touch point. See Perficient’s Healthcare resources and Life Sciences resources

Explore all Perficient’s industry capabilities

From manufacturing to high-tech, we have the players that are shaping the game. Find your industry here


See Our Experts in Action

See our Salesforce client work

Companies trust Perficient’s experience and aptitude when evaluating their CRM options, with experts dedicated to different technologies. See a sample of our Salesforce work

Dig into Perficient’s Management Consulting and Organizational Change Management practices

Uncover insights about productivity, scale, capital spending, labor deployment, logistics, customer preferences, optimal marketing campaigns, product profitability, and other critical levers within your business. See more about Perficient’s Management Consulting practice and Perficient’s Organizational Change Management practice

chief_strategists_perficientDelve into insights from our Chief Strategist

Our Chief Strategists are experts who help our teams flawlessly deliver impactful solutions for the long-term. Meet the Chief Strategists of Perficient

Backed by top-ranked Digital Agency

From strategy to UX design, our digital agency lives up to its 2019 Forrester label of “Top B2B Agency.” Learn more about Perficient Digital


Perficient’s Culture is Everything


What have we missed? Let us know what you would like to see in the comments below or connect with us online.

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2019 – the year of marketplace facilitator sales tax Tue, 19 Mar 2019 21:34:57 +0000 Editor’s Note: This guest blog post comes courtesy of Gail Cole with Avalara.

Approximately 13 states already hold at least some marketplace facilitators or providers liable for the tax on third-party sales. By this time next year, there’s a good chance every state with a general sales tax will do the same.

After Amazon started collecting and remitting sales tax in all states, in the spring of 2017, it became clear some Amazon sales were going untaxed. The ecommerce giant didn’t tax sales by third-party or marketplace sellers unless the seller requested and paid for that service. In such cases, the seller remained responsible for remitting the tax and filing the return.

Amazon generally maintains that it isn’t liable for the tax on its marketplace sales because it isn’t the actual seller; it merely provides a platform to facilitate sales by other sellers. Many other online marketplaces take the same stance.

This is no little matter for states. Marketplace sales are experiencing tremendous growth overall; if they aren’t being taxed at the point of sale, states lose out on a growing source of sales tax revenue. And even under burgeoning state remote sales tax laws, many marketplace sales aren’t being taxed because the individual sellers are too small to trigger a sales tax collection obligation of their own.

Enter marketplace facilitator sales tax laws, which make the providers responsible for sales tax collection and remittance on third-party sales.

Marketplace facilitator sales tax laws vary by state: They affect all marketplaces in some states, while in others they only apply to marketplaces that have a certain amount of economic activity in the state. Some impose reporting requirements on the sellers themselves, while others relieve sellers of all reporting duties.

It’s worth familiarizing yourself with these laws If you sell through marketplaces, because more than 20 states have marketplace facilitator sales tax bills in the pipeline — including the four most populous, California, Florida, New York, and Texas. Learn more about proposed marketplace facilitator sales tax laws in this Avalara blog.

Perficient and Avalara drive business optimization through automating tax management for Oracle E-Business Suite customers.

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Join Perficient at Google Cloud Next 2019 Tue, 19 Mar 2019 20:07:12 +0000 Perficient is excited to return to Google Cloud Next 2019 as a Foundation sponsor! The event is just a few short weeks away, taking place in San Francisco on April 9-11th at the Moscone Center. Bringing thousands of attendees and hosting hundreds of sessions, Google Cloud Next is sure to be an event for the books.

Perficient will be exhibiting at booth #1555, alongside of some of the brightest minds in tech for three days of networking, learning, and problem solving. We’ll also be participating in one of the many sessions that will highlight the benefits of accessible, scalable, socially responsible cloud, as well as share challenges, solutions, 10x ideas, and game-changing technologies.


Bringing The Power of Google Search to Every Business

April 9 | 12:45 PM – 1:30 PM

Google Cloud Search is transforming how enterprise workers find knowledge across millions of documents in every industry. join our Google Search expert, Eric Immerman and several other Google partners to find out how leading companies in every industry around the world are benefiting from deploying the power of Google search. The session will provide an opportunity to hear directly from these partners, and hear how we’ve teamed up to help large branded customers. We will also present powerful new search experiences that are entering General Availability and Beta.


  • Eric Immerman, Perficient, Director of Enterprise Search and Content
  • Jayanth Mysore, Google Cloud, Group Product Manager, Apps Search and Intelligence
  • TBD – other Google partners



Advancing Healthcare Research with Google Cloud

April 9 | 3:40–4:30 PM

Join one of Perficient’s customers, the Colorado Center for Personalized Medicine, and multiple others to learn how healthcare is rapidly progressing with researchers and discoveries made in secure environments. Hear how researchers at Harvard University, Washington University in St. Louis and the Finnish Institute of Molecular Medicine are using Google Cloud Platform to work on HAIL – an open-source, scalable framework for exploring and analyzing genomic data, leverage our Healthcare APIs, and make breakthroughs in bioinformatics in Europe.


  • Michael Ames, Colorado Center for Personalized Medicine, Director of Technology Innovation
  • Aarno Palotie, Institute for Molecular Medicine Finland, Research Director of the Human Genomics Program
  • Paul Avillach, Harvard Medical School, Assistant Professor
  • Rohit Talreja, Google Cloud, Product Manager, Google Cloud Healthcare & Life Sciences


Go Transform: Reinvent Your Business Model in the Cloud Era

April 9 | 11 AM–1 PM

Business is better in the cloud! Go Transform is a unique immersive experience that takes you through an interactive transformation journey with 100 other participants. Discover how cloud technology impacts organizations, collaborate to solve business challenges, and identify the key components of a successful transformation road-map. See Google’s trailer for more.


Are you attending Google Cloud Next this year? Reach out to connect with our team.

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Customer Care in Healthcare: A Trend That Moves the Needle Tue, 19 Mar 2019 19:43:38 +0000 Whether it’s online, in-person, or multichannel, customer experience (CX) is a key differentiator for any businesses – and healthcare organizations are no exception. The healthcare industry will need to stay on top of key driving consumer care trends and emerging technologies, as a new level of service and engagement has become the norm. According to research and advisory firm Forrester,

Nearly 75% of US online adults have used or are interested in using at least one remote health support service (via phone, email, text chat, video chat). Interest in using virtual reality for healthcare is also growing sharply, with 37% of U.S. online adults expressing an interest.

Extending beyond the front-end purchase experience, CX encompasses the total journey of a customer’s interactions with your brand. Customer care, how well customers are taken care of while they interact with your brand, is a giant piece of the customer experience pie.

Consumers are digitally savvy, well-informed, and more demanding than ever. Forrester, also states that customers expect easy, effective and deeply personal service.

Just as critical as the quality of your products and services is how well you provide personalized software-based experiences to customers. From managers to CIOs, IT and customer service leaders must consider the quality of their customer care today and what it needs to be tomorrow.

Are you prepared to provide a seamless experience across multiple channels to resolve the issue quickly and easily? Are the right tools and strategies in place to do so? Are you capturing analytics and data in the most accurate and efficient way?

Investing in resources that digitally transform customer care will not only provide a competitive advantage, but it can facilitate better patient care and improve outcomes. Learn more about key consumer care trends to focus on in our guide Top Technology Trends for Smarter, Strategic Customer Care.

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[e-book] 10 Digital Transformation Strategies for 2019 Tue, 19 Mar 2019 15:30:06 +0000 Digital transformation is a high-stakes game. Business leaders often have lofty goals in the fight for survival. But big ambitions don’t always result in big wins. As a result, many decision makers are taking more pragmatic approaches in 2019 rather than trying to boil the ocean.

A Shifting Approach to Digital Transformation

Without a doubt, modernizing a business takes considerable time and investment. Rome wasn’t built in a day. Likewise, digital transformation isn’t something an organization can achieve in a year or two. Additionally, rapid shifts in technology and cultural resistance to change amplify the challenges today’s business leaders face. Moreover, Forrester predicts that “2019 will be a year in which transformational ideals translate to pragmatic actions. Leaders will make hard choices as to what is truly strategic and what is the basis for bolder strategies in 2020.”

Not Sure How to Proceed?

How to Make Digital Transformation Gains in 2019In an upcoming series of blog posts, our team of 10 Chief Strategists will share their advice for sustaining digital momentum in 2019. Subsequently, with the strategic approaches, companies can build a foundation for future success. Our Chief Strategists’ insights will draw from our newly published e-book, “How to Make Digital Transformation Gains in 2019.” In the e-book, they reveal real-world examples from conversations with today’s leading brands that at various stages of digital transformation.

Subscribe to our Digital Transformation weekly digest here to get the blog posts automatically delivered to your inbox every week. Or, follow our Digital Transformation blog for this series and advice on the topic from all of our thought leaders.

10 Ways to Make Digital Transformation Gains

Digital initiatives are the top priority for 2019: Only four percent of organizations have no digital initiative at all, which signals an overall shift to digital as a mainstream platform, according to Gartner. Above all, well-crafted strategies underpin success with digital transformation. Therefore, our strategists suggest the following steps to success in 2019:

  • Ease Your Way into AI
  • Invest in Your People
  • Find Your Competitive Advantage
  • Launch an Incremental IT Modernization Program
  • Stay on Top of Customer Expectations
  • Pinpoint Your Value Proposition
  • Streamline Your Digital Platforms
  • Conquer the Need for Speed
  • Respond to Consumer Demands Outside of Your Industry
  • Focus on Optimization and Continuous Improvement

Each Chief Strategist focuses on a specific practice area. However, their diversity of thought brings different perspectives to the table. To that end, their insights better inform the entire digital transformation journey.

“Most importantly, we help filter some of the market noise and bring clarity. From that, the knowledge gained enables clients to show actionable strategies,” says Juliet Silver, our Chief Strategist aligned to our Healthcare practice.

Want All of the Insights Now? 

Our 10-chapter e-book features our Chief Strategists’ business insights, actions to take now, and client success stories. Download it here or via the form below.

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