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The Minimum Oracle Cloud Project Contracts Setup

Differences exist between Cloud Project Billing and EBS Project Billing. Using Oracle Cloud Project Contracts exclusively is one of the differences. In EBS “Project Funding” we create an approved revenue budget, baseline it, setup the agreement and lastly fund the project/task. Utilizing Oracle cloud project contracts raises questions of how the former “funding” is achieved […]

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Cloud Technology Has Changed the Game

I have just returned from the Gartner Application Strategies and Solutions Summit 2018. This was one of those conferences where it turns out to be something different than what you expected. The agenda was a solid blend of educational sessions, networking opportunities and meaningful keynotes. Like many conferences, the real value comes from hearing from […]

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Innovate to Improve Your Utility Customers’ Experience

In this day and age, it can be difficult to stay ahead of the curve, especially in the utilities industry. New technologies are bringing new competition for customer engagement, and staying ahead of those technological advances has become imperative to remain a front-runner in the industry. Exploring new trends and services that provide the solutions […]

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Getting Personal: How to Engage Utility Customers

In a time where technology is constantly evolving, it can seem that personal connection is becoming more difficult to achieve, especially between company and customer. Consumers are more connected than ever, and as a result, more aware of where they take their business. They’re not only looking at the value of the service they’re receiving, but […]

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How to Support the Customer Journey for Utility Customers

One challenge that many utility providers face is that most customers really only think of their provider when they’re starting or stopping utility service, paying bills, or dealing with an outage or other problem. To better engage customers and avoid slipping into the realm of commoditization, utility companies need to provide consistent value throughout every […]

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4 Trends Shaping Customer Experience in the Utilities Industry

The constant evolution of technology and customer expectations impacts every industry across the board, including utility providers. Whether your company operates in a regulated market or competes against other providers for business, you must both understand and meet your customers’ evolving expectations for the solutions and services you provide, or risk being left behind. Some […]

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Big Data Bootcamp by the Beach: An introduction

This is a little story about nothing ventured; nothing gained. One day, I got a LinkedIn message asking if I would like to teach a Big Data Bootcamp at an event for the Universidad Abierta Para Adultos in Santiago de Caballeros, República Dominicana. Luis didn’t know me; he just saw my profile and saw that I’ve been […]

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Smart Dust – Personal Clouds

The author could not resist the analogy here. In my recent research on emerging technology for my client I came across the subject of “Smart Dust.” I had reviewed the technology one time before but put it in the “10-year plus” category. Upon further reading and research it became clear that this is one of […]

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Procurement Maturity Development in Oil and Gas Midstream

Procurement Maturity Development in Oil and Gas Midstream   In a variety in industry verticals, procurement maturity can be assessed and classified into three stages of maturity; Reactive, Proactive, and Strategic.  Besides interviewing and quantifying a maturity assessment, the best ways to determine the maturity level of a procurement organization is to examine the organization’s […]

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How Microsoft Word “Protected View” Stops Information Leaks

Microsoft Word has long offered support for loading images and templates over the network.  This is a great feature within corporate environments because it facilitates the reuse of assets like logos and corporate document templates.  Unfortunately, these features can be abused by bad actors to obtain operational intelligence on individuals, or even to steal credentials.  […]

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Creativity Rewarded: Perficient Digital Wins Hermes Gold

Perficient Digital has earned industry recognition for the second time for the mobile app we created for the Jackson Energy Authority (JEA). Only a few weeks after bringing home the IAC Award for the Best Energy App, the self-service app also  earned a Gold Award in the Mobile App category at the annual Hermes Creative […]

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Perficient Digital Brings Home IAC Award for Best Energy App

The self-service mobile app Perficient Digital created for the Jackson Energy Authority (JEA) was recently named Best Energy Mobile App by the Web Marketing Association (WMA) during its 2018 Internet Advertising Competition (IAC). JEA is a regulated utility company that provides electric, gas, propane, water, wastewater, and broadband services to customers in western Tennessee. Developed […]

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Extreme Customer Experience Makeover

Digital innovation continues to disrupt industries at lightning speed. Today’s organizations are transforming their entire business – from strategy to operations, technology to culture – to better deliver value to their customers. In 2017, we compiled the top 10 trends leaders needed to know when it came to their digital transformation journey. In this 10-week […]

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