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Digital Transformation

Perspectives on Transforming the Customer Experience Throughout the Connected Enterprise

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Storms Offer Utility Companies an Opportunity to Shine

The world is random, and the future is unknown. We are continuously adapting to remain up-to-date and connected at all times through an omnichannel experience. Still, with the most advanced proactive measures, sometimes things happen. Think about this. A massive storm hits and power outages strike across an entire state. First responders are out in […]

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Meet Perficient’s Chief Strategists: Scott Albahary

Thrilling our clients with innovation and impact – it’s not just rhetoric. This belief is instrumental for our clients’ success. In 2018 we announced the first class of Chief Strategists, who provide vision and leadership to help our clients remain competitive. Get to know each of our strategists as they share their unique insights on […]

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Understanding Cloud Models: Build or Buy

Cloud platforms and applications that are built on these platforms are proliferating across all enterprises. The year 2019 will see a similar trend where cloud consumption is anticipated to grow significantly, driving new digital businesses. Cloud provides the fundamental Infrastructure as a Service (IaaS) layer for your applications. Scale, speed, security, and resiliency are some […]

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Chief AI Strategist Weighs in on 5 Best AI Practices

Two of our leading subject-matter experts Christine Livingston, AI Center of Excellence Director and Chief AI Strategist, and Jim Hertzfeld, Digital Chief Strategist and principal of Perficient Digital’s Strategy & Innovation team, recently shared their expertise with eMarketer to weigh in on five best practices marketers and advertisers can follow for AI implementation and machine learning […]

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Six Trends Moving the Needle in Customer Care: Self-Service

Consumers are digitally savvy, well informed, and more demanding than ever. Not investing in resources that digitally transform customer care will become a competitive disadvantage. This series explores six technology trends for delivering smarter and more strategic customer care. Trend #3: Self-Service Increases Customer Engagement Interactive voice response (IVR) systems in the 1990s provided a cost-efficient way […]

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Could a Digital Transformation Have Saved Payless ShoeSource?

More people are opting to shop online rather than in stores. This trend comes from the ease and convenience of online shopping. At the click of a button, many consumer goods can be delivered within a week. This, alone, grabs the attention of consumers because it doesn’t interfere with their routine. Recently Payless ShoeSource filed […]

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Digital Business Transformation is More Than APIM

Every business is a digital business. Enterprises today have embarked on API Strategies and leveraging API Management products.  But, are they just focused on IT or have they truly started to evolve their business interactions? Legacy gateways were invaluable when connection systems but the digital business needs an outside in approach. As you can see […]

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Perficient Recognized for Twilio Flex Success on Earnings Call

Twilio held their Q4 2018 earnings call earlier this week. No surprise, the company finished their fiscal 2018 on a strong note. Significant revenue gains were propelled by continued growth from both Twilio’s core voice and messaging products, as well as the company’s continued focus on delivering an omni-channel customer engagement platform. Twilio Co-Founder and […]

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IBM BAW Transforms and Improves Financial Group

IBM’s flagship technology conference, Think, is taking place this week in San Francisco.  Perficient is proud to be a Gold sponsor of the event and will have several industry and technology thought leaders there presenting on how we have helped solve customer challenges leveraging IBM solutions. In one of the sessions, Tarek El Shamy (Perficient […]

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Meet Perficient’s Chief Strategists: Christine Livingston

Thrilling our clients with innovation and impact – it’s not just rhetoric. This belief is instrumental for our clients’ success. In 2018, we announced the first class of Chief Strategists, who provide vision and leadership to help our clients remain competitive. Get to know each of our strategists as they share their unique insights on […]

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Six Trends Moving the Needle in Customer Care: IoT

Consumers are digitally savvy, well informed, and more demanding than ever. Not investing in resources that digitally transform customer care will become a competitive disadvantage. This series explores six technology trends for delivering smarter and more strategic customer care. Trend #2: IoT Proactively Resolves Product and Service Issues What if you could anticipate a service issue? The […]

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Meet Perficient’s Chief Strategists: Jim Hertzfeld

Thrilling our clients with innovation and impact – it’s not just rhetoric. This belief is instrumental for our clients’ success. In 2018, we announced the first class of Chief Strategists, who provide vision and leadership to help our clients remain competitive. Get to know each of our strategists as they share their unique insights on […]

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Six Trends Moving the Needle in Customer Care: Analytics

Consumers are digitally savvy, well informed, and more demanding than ever. Not investing in resources that digitally transform customer care will become a competitive disadvantage. This series explores six technology trends for delivering smarter and more strategic customer care. Trend #1: Analytics Help You Anticipate Customer Needs Data and analytics go hand in hand to […]

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Meet Perficient’s Chief Strategists: Bob Vanek

Thrilling our clients with innovation and impact – it’s not just rhetoric. This belief is instrumental for our clients’ success. In 2018, we announced the first class of Chief Strategists, who provide vision and leadership to help our clients remain competitive. Get to know each of our strategists as they share their unique insights on […]

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Perficient Elevates Twilio to Strategic Partner Status

Perficient is excited to announce that Twilio has been designated a Strategic Partner. This designation comes as our partnership with Twilio continues to strengthen and build momentum. Case in point, following Twilio’s general availability release of Flex in October 2018, excitement for their fully programmable cloud contact center platform has rapidly increased. It’s little wonder, as […]

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Perficient Elevates Chef to Strategic Partner Status

Perficient is excited to announce that Chef is moving to a Strategic Partnership. They will join other distinguished partners on this list, including Google and AWS. These companies represent continually high levels of success and achievement at Perficient. Chef is a leader in secure, continuous automation open source and commercial software. Their elevation to Strategic […]

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Perficient Elevates Pivotal to Enterprise Partner Status

Over the years, the relationship between Pivotal and Perficient has grown significantly. Throughout this partnership, Pivotal has enabled Perficient to grow our business and better serve our clients’ unique needs. That is why we’re pleased to announce Perficient has elevated Pivotal to an “Enterprise” partner, a designation that represents our largest and strongest partnerships. As an Advanced […]

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Meet Our Digital Marketing & MicroStrategy Experts at NRF 2019

If you’re attending NRF 2019, be sure to stop by the MicroStrategy booth (#1955) to meet with Perficient experts Jim Butz, MicroStrategy Practice General Manager, and Kevin Bauer, Digital Marketing Practice Director, as they showcase demos and retail expertise. The demos will highlight augmented analytics, chatbots, voice, natural language technology, digital intelligence, digital marketing analytics, […]

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Top Technology Trends for Smarter, Strategic Customer Care

Whether its online, in-store, or multichannel, customer experience (CX) is a key differentiator for businesses. Extending beyond the front-end purchase experience, CX encompasses the total journey of a customer’s interactions with your brand. Customer care, how well customers are taken care of while they interact with your brand, is a giant piece of the customer […]

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Looking at 2019 Software Trends with Pivotal

2019 is here, and with a new year comes new trends and technologies. In the digital age, the amount of information available is endless, and learning about what’s to come can be overwhelming. Over at our partner, Pivotal, they are bringing together experts, customers, and leading technologists to forecast transformative trends for 2019. Be sure […]

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Perficient Digital Transformation Blog

Perspectives and insights from our thought leaders on change management, Big Data, cloud, mobile, integration, APIs, analytics, digital experience and business optimization strategies to drive digital transformation.