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Digital Transformation

Perspectives on Transforming the Customer Experience Throughout the Connected Enterprise

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The Business Case Justification for PaaS

Within the cloud delivery models Platform as a Service (PaaS), the model providing the facilities for full life cycle application development, has a smaller overall market share than IaaS or SaaS. However, the PaaS growth rate is accelerating with Gartner predicting a 26% PaaS growth rate to reach $15 billion by the end of 2018. […]

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The Promise of the Next Generation of Digital Health

By 2022, we predict 25% of healthcare consumer interactions will be digitally executed outside of a traditional care setting; while the remaining 75% will gravitate to digitally coordinate real-time health systems. Digital Health is coming of age, bringing with it new capabilities for healthcare interactions and care delivery for consumers, patients and members, and the […]

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Perficient’s Guide to Denver Startup Week 2018

Denver Startup Week is a continuous celebration of everything entrepreneurial and innovative in Denver. This 5-day experience is one of the largest free events of its kind in the world. While here, people come together at numerous sessions and events to celebrate Denver’s thriving pioneering environment. This alone enforces the city’s culture of innovation. The […]

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Winning Intranet Strategies: Structured Content and Data Silos

Those of us in the business of building corporate intranets have long battled against people’s tendencies to work in isolation or “silos”. Our goal is to create intranet and collaboration sites where people work in an open and transparent manner, and information is accessible, enabling better decision-making and productivity. Many intranet and collaboration tools such […]

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The Importance of Building Trust With Wealth Management Clients

In a CNBC interview, MIT professor and Nobel Laureate Robert Merton spoke about the importance of building trust in the wealth management client experience. “What you need to make technology work is to create trust. Technology doesn’t create trust on its own,” Merton said. So, how can you create the trust necessary to ensure that […]

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Further Thoughts on What Omni-channel Means

  In what may be a first and only example of Tech meeting mainline music publication, I reference a Rolling Stone Article about How Grand Theft Auto is Changing the Way the World Experiences Music. Here’s the summary: GTA V and its multiplayer GTA Online mode has already proven itself a thriving game and money […]

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Wealth Management is Getting Serious About Digital Transformation

Hardly a day goes by without a mention of how to use artificial intelligence, machine learning, mobility, and robo-advice to make wealth managers more relevant to the holy grail of customer segments – Millennials. In a few years, Millennials – who have owned digital devices all their lives – will make up half the world’s […]

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Perficient Recommended Among Top Digital Process Automation Service Vendors

Digital process automation (DPA) continues to garner attention for its ability to support digital transformation. More than ever, leaders are looking to expand their DPA services from their pre-existing BPM practices in order to meet the growing demands of consumers. As a result of these increased demands, the focus of digital process automation has moved […]

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Help Your Business Understand the Need for Self-Service

Self-service. Gas. Movie rentals. Restaurant reservations. Shopping. Ordering. Shipping. Self-service plays an active role all across our consumer lives, however, some businesses are slow to catch on, leaving client and buyers’ expectations shattered. If you understand this but need help getting that stakeholder buy-in, use these tips from our experts on techniques to gain their attention […]

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Old Problem – New Context – Business to IT Translation

In today’s world  of “Cloud Everything” using “Hyper Everything” we still see an old problem creating challenges. Most IT organizations are still struggling to translate business requirements into technology requirements. Cloud has allowed us to simply accelerate the process of seeing the disconnect. I had the opportunity to hear about this experience from one of […]

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Healthcare’s Big 3 – Chatbots, Smart Algorithms, and AI

Healthcare continuously expands the realm of digital technology and explores new paths to analyze and comprehend complex data. The industry is moving in leaps and bounds in order to stay ahead of the technology trends that are upcoming. This blog looks into three major trends that are becoming major components of the healthcare industry. Smart […]

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Effectively Managing Mule API Versions

This pay May, I had attended the MuleSoft Connect 2018 conference, the largest industry gathering focused on integration & APIs. While I was at this conference, I had the honor of presenting how to effectively manage Mule API versions and portal site in multiple environments. Check out my presentation from the conference below: Effectively Managing […]

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How To Find Your Missing Salesforce Views on Mobile Devices

Go Totally Mobile on Salesforce – Well, Almost It might seem like a dream come true to have a deployed support team in the field, armed with iPad in hand, ready to service all those cases rolling in. But, without the laptop, those truly mobile professionals just might not see what they should be seeing […]

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Antifragile Software: 6 Things to Know and Watch

This blog is a summary, with lots of links, of the antifragile software movement. Loosely, Antifragile is the property of thriving through volatility and surprise.  You can refer to the budding antifragile software manifesto , but note also that this goes beyond robust/resilient (see the picture below). As part of a Digital Transformation, here are six things to think […]

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Why You Need A Customer Experience Platform Framework

Two key tenets of Digital Transformation are that you need to focus on the overall customer experience, and the customer’s experience is the sum of all their interactions with your brand. This means a customer’s experience with you is not just based on your web site or your mobile app. A customer’s experience includes the […]

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6 Powerful Marc Benioff Quotes about Employee Value

Does Your Company Culture Need Some TLC? Wondering what’s the one thing those three iconic individuals have in common? Keep reading… One reason behind Salesforce’s success is the Ohana, or the Salesforce community of Trailblazers. The same way Jimmy Buffet has “Parrotheads” or Justin Bieber has “Beliebers,” your company can have their own tribe of […]

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Join Us for This Month’s Tech Talk: Intro to Amazon Connect

In this Tech Talk, we’ll introduce you to Amazon Connect–a scalable, pay as you go contact center solution that allows for highly customizable, flexible, and simple solutions. We’ll cover the following topics: Amazon Web Services (AWS) Platform overview Amazon Connect overview Basic contact center configuration with Amazon Connect Basic contact flow overview with Amazon Connect […]

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What Google Cloud Next ’18 Says About Where to Invest IT Dollars

Google Cloud Next 2018 kicks off today in San Francisco! As I review the amazing choice of workshops and breakouts available at Next, it becomes obvious where Google is investing in its Cloud Future. Here are five best bets based on what Google is presenting at its annual cloud conference: Velostrata for Large Scale Cloud […]

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3 Tools for Crafting Your Salesforce Lightning Migration Strategy

Still on Salesforce Classic? It’s OK. We understand. According to Salesforce, Lightning is “a quantum leap forward in functionality, usability, and speed for every user including admins, developers, and executives.” Making the move to Lightning isn’t as easy as the flip of a switch, but it’s becoming more and more necessary with each Salesforce release. Sales Path, […]

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Perficient Digital Transformation Blog

Perspectives and insights from our thought leaders on change management, Big Data, cloud, mobile, integration, APIs, analytics, digital experience and business optimization strategies to drive digital transformation.