As businesses around the world grapple with the impact of COVID-19 (more commonly known as Coronavirus), digital has the power to help organizations respond quickly while mitigating risk. Access Perficient’s latest insights into how you can leverage digital technologies, tools and channels to not only respond to the pandemic, but drive your operations forward and deliver experiences your customers need.
In the News
Q&A: A Look At How the Coronavirus is Impacting B2B Companies – Digital Commerce 360, April 7, 2020
Perficient Intros Azure, Non-Azure Coronavirus Healthcare Chatbots — CRN, March 30, 2020
Our Latest Insights
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How Healthcare Marketers Can Adapt and Advance [On-Demand Webinar]
Healthcare marketers' role has shifted dramatically in recent years as technologies have advanced, social media use has skyrocketed, and patients have embraced consumerism. The COVID-19 pandemic and the significant, lasting shift to virtual care have brought a further change in...
Post COVID-19 Customer Experience Imperatives
COVID-19 vaccines appear to be close to helping resolve the 2020 Coronavirus Pandemic. The pandemic exposed both good and bad customer experiences as companies reacted to the changing market and economic conditions. As we start to emerge from the pandemic...
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Healthcare Distribution & Manufacturing Companies Will Have Another Record Year in 2021
An eMarketer article reported that “US B2B Digital Healthcare Ad Spend will grow by 41.2% in 2020 to reach $848.1 million. That is the highest growth rate out of all the sectors for which we track B2B digital ad spending.”...
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10 Questions Banks Should Ask About Their Digital Account-Opening Capabilities
Banks should use Covid-19 as an opportunity to assess their end-to-end digital account-opening capabilities. Here are the top 10 questions they should ask themselves: How long does it take to open an account digitally? Seventy-five percent of banks report it...
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[Perspective] Digital Account Opening: The Secret to Growth Amid Covid-19?
Nobody in the banking industry planned for a year like 2020. The list of Covid-19 repercussions is almost endless and includes supervisory and compliance functions that were never designed for remote work: closed branches; overwhelmed call centers and digital channels;...
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[Podcast] Building Strength and Resilience in Your Health System
Throughout 2020, the healthcare industry has faced incredible challenges. And now with the ongoing strain of dealing with the pandemic, many health systems are facing fatigue maintaining their strategic focus. In a recent episode of TouchPoint podcast, hosts Reed Smith...
Will Customer Experience Ever Rule the World?
I talk with a lot of companies who want to up their game in delivering a better customer experience. Yet, I'm always struck by the impediments companies always put in front of themselves that negatively affect that experience. "We can't...
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Why Nearshore Development Will Boost Your Business in 2021
Since March 2020, the stakes have never been higher for your business to adapt and evolve. But how do you accelerate and scale your digital transformation cost-effectively? The answer – optimized global delivery. Follow this series and learn more about...
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COVID-19 – The Common Enemy to Manufacturing Companies?
I recently enjoyed hosting a virtual roundtable with a couple dozen senior executives from Global 2000 B2B manufacturing companies. The topic was, “How Have You Accelerated Your Digital Transformation Strategy as a Result of COVID-19?” As many know, Digital Transformation...
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Perficient and Lake Champlain Chocolates Win Award for Incredible Paid Search Results
This year has been unpredictable, but one thing that has remained steady is Perficient's commitment to delivering great results for our clients. Our Paid Search team earned some well-deserved recognition last week when their paid search campaigns for long-time client...
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Survive and Thrive During the 2020 Holiday Shopping Season: 3 Digital Commerce Trends to Act On Now
It’s hard to believe that the 2020 holiday shopping season is almost upon us, and it’s likely to be unlike any other holiday season we’ve seen to date. It goes without saying that this year will be different in the...
What Businesses Should Expect for Commerce This Holiday Season
Before we could blink, summer ended, and the holiday season is now just around the corner. The COVID-19 pandemic has already impacted several facets of digital commerce, and many businesses will have to make certain adjustments as holiday spend continues...