Communications

Perspectives on issues that impact the communications industry

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Lift Off to the Oracle SCM Cloud! – Why Move to Cloud for SCM Enablement?

One of the biggest challenges companies face with their SCM applications footprint is moving part or all of it to a cloud-based SaaS/PaaS platform. This decision is sometimes complicated by the fact that on-premise license renewals, de-support notices for earlier versions of EBS, ‘true ups’ for user license fees (especially when there has been significant […]

Warehouse Management System

Spinning Straw into Gold – Tales of a Warehouse Management System Implementation

Supply chain complexity doesn’t have to be complicated. A well designed, mutually dependent and interconnected set of systems where a change in one component can influence other components can actually be quite simple. For one of our clients, a major telecommunications company, their existing supply chain and inventory management processes had been effectively supporting their […]

Coveo for Salesforce Customer Agents

Agent Next Status in Amazon Connect

Agent Next Status is a nifty upcoming feature in Amazon Connect that allows agents to update their status on an active contact and choose their next status. This is an exciting addition since agents at a busy contact center are routed calls and chats back-to-back. They may not always get the opportunity to switch their […]

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Vlocity CPQ in a Nutshell

Imagine you are the owner of a company that sells electrical products. With Salesforce CRM, your marketing team was able to gather more and more customers. But you notice that the sales team is taking a much longer time to close sales. The sales team uses traditional methods; spending too much time filling out Excel […]

Not All Texts Are Created Equal

Not All Texts Are Created Equal

Whether you work in big tech or the service industry, you are retired or grudgingly buying your pre-teen their first smartphone, let’s face it, texting has become the most used communication tool in your daily life.  SMS (Short Message Service), aka “Texting”, enables many to skip voice communication altogether and opt for the instant power […]

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What’s new with Microsoft Teams Recordings?

Recently, Microsoft announced they’d be making some changes to where your meeting recordings will be stored. In this blog article, we’ll cover what this change entails and how you can start preparing for things within your organization. Where will my meeting recordings be stored now? In the past, any Teams meeting recording (TMR) would be […]

Kari’s Law and RAY BAUM’S Act: Why you should care

If you’re part of an organization, there is a very good chance that you have some type of phone system that you use on a daily basis. However, you may not know that there are certain rules/regulations that must be accounted for so you can remain compliant with FCC regulations. Recently the FCC (Federal Communications […]

Accelerate Your Contact Center Migration With the Perficient Starter Pack for Twilio Flex

One of the key advantages of Twilio Flex, Twilio’s cloud-based contact center platform, is that it is highly customizable. Organizations have a high degree of control over the customer, agent, and supervisor experiences. Many customers want to accelerate migration of their contact center operations to Twilio Flex with a robust suite of features. This is particularly […]

Perficient Launch of Managed Services for Amazon Connect

Since its inception back in March of 2017, Perficient became an early adopter of the Amazon Connect platform. Recognized as an Advanced Consulting Partner within the Amazon Partner Network, our development team of cloud contact center specialists quickly leveraged the power of Amazon Connect to deliver robust contact center solutions resulting in exceptional customer experiences. […]

5G

5G Is Here, and It’s Time to Increase Your Cybersecurity Posture

5G is changing the face of communication and connection. According to Forbes, the technological innovations from 5G could contribute as much as $2.2 trillion to the global economy over the next 15 years. The service will revolutionize the amount of data collection and increasing the number of connected devices and sensors. With the rapid growth […]

On-Demand Recordings From Perficient’s Virtual Teams Summit Now Available

COVID-19 has forced many organizations into a remote work scenario for which they may not have been prepared. Unfortunately, fundamentals and best practices are often forgotten during rushed predicaments such as these. With our new normal in mind, earlier this week, our experts hosted a virtual Microsoft Teams Summit event, to showcase innovative ways companies […]

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CX COVID-nnovation: the Good, the Questionable, and the Not-So-Good So Far

One and a half months into lockdown and most organizations are now through the initial scramble to assess, address, and run in the best way they are able. But some have gone beyond just getting to a run state and pushed innovation to address new and evolving customer experience expectations. But are all these “COVID-nnovations” […]

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