Strategy and Consulting

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4 Secrets To Compromise Time & Build A Superior Team

Time is a constant adversary in project and task management.  Managers are often inundated with a performance quandary.  Execute a series of tasks that they can easily complete in a manner of minutes.  Or delegate these tasks to another person and take more time and effort in the process.  The balance between completing these quick […]

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Your Guide to Healthcare Personas

Do you wonder why patients don’t engage more with your website? Why they download but never use your app? Why they didn’t react to your campaign? Consider this: Perhaps the experiences you’re building aren’t addressing your audience’s true concerns or emotions. Through our work with health systems around the country, we see this disconnect often. […]

Healthcare Journey Caring Hands

My Healthcare Journey: Precision Surgery to Post-Op Confusion

As I returned home after my recent total hip replacement surgery, I saw it again: Our nation’s best health systems may deliver exceptional service at point of care, yet miss the mark at so many other healthcare journey touchpoints. For me, it was just an annoyance. To others, it can be a barrier to accessing […]

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What Do My Customers Expect? Inside Perficient’s Now/New/Next

In my earlier post, I shared our motivation for Now/New/Next and why our clients are using it to rapidly make smart decisions to focus their Customer Experience attention. In this post, I’ll share what you need to know to build your Now/New/Next portfolio. The Approach At the center of Now/New/Next is knowing where you stand […]

Operation BLACKHAT

Operation BLACKHAT Two-Minute Conversation A tycoon businessman, Mr. Sanjay was having a two-minute conversation with the kidnappers regarding the ransom and location to rescue his son, a 5th-grade student – Raghav. Mr.Sanjay wondered how the kidnappers got the new family code. The family code changes every month and kept secret within the close aides. He […]

Inventory Cycle Counting Concept

Cycle Counting: How to effectively use – Item vs. Location

Cycle Counting is a key part of effective controls to maintain the accuracy and overall cost of Inventory.  Physical Inventory Counts are critical to managing inventory accuracy and reporting on shrinkage.  Effective Cycle Counting can eliminate or greatly reduce the need for Physical Inventory counting.  Inventory accountants need to confidently and accurately report these numbers […]

Are you Prepared for WMS?

5 Questions to See If You are Prepared for a WMS Solution

Sophisticated Warehouse Management Solutions have been popular in Distribution Centers and Warehouses for decades.  In addition to distribution centers; manufacturers have also adopted these controls to increase accuracy and achieve cost savings.  Although the ideal situation would be to implement WMS; your operation may not be ready for such a robust system.  So, are you […]

Getting to What Matters Most with Now/New/Next

The last best experience. It may seem unfair or counterintuitive to compare your organization’s customer experience to others outside your industry, but your customers are doing it every time they interact with you. They are holding you accountable to your promises but they are also passing judgment against the expectations set from experiences they have […]

Digital Transformation

What If We Didn’t Call It Transformation?

Right before a new project kickoff, our client pulled me aside and said, “Don’t call it a transformation, that will just freak everyone out and we won’t get anything done.” Of course, the work IS a transformation initiative, but I understand her desire to reframe the effort to focus on the foundation for success rather […]

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PIM is to Organizational Growth as Mindfulness is to Personal Growth

“What is the best way to talk about a geeky subject and make it intriguing for everyone, even to those who do not work in a related field?” After wrapping up another workday containing “all things PIM,” and heading out to walk the dog, I began listening to an audiobook on the topic of Mindfulness […]

Creative Office

How (& Why) to Reboot Your Marketing Process

You know it’s critical to focus on your customers. But when it comes to everything from planning to processes, most marketers face challenges with making organizational shifts – and making them quickly.  Forrester has included Eric Dukart, Perficient’s Salesforce practice director, in its recent report Five New Perspectives on Marketing Process. Released today, the report […]

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Data Architecture: 2.5 Types of Modern Data Integration Tools

As we move into the modern cloud data architecture era, enterprises are deploying 2 primary classes of data integration tools to handle the traditional ETL and ELT use cases. The first type of Data integration tool is GUI-Based Data Integration solutions. Talend, Infosphere Datastage, Informatica, and Matillion are good examples. These tools leverage a UI […]

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