Strategy and Consulting

nearshore agile teams

Successful Leadership Techniques for Nearshore Agile Teams

Throughout our experience with software development outsourcing, we’ve discovered that nearshore agile teams can perform incredibly well when dispersed, but with one major caveat: they need a competent leader who understands the challenges of managing a virtual workforce. Whether it’s handled in the office or remotely, nearshore agile software development depends on effective collaboration, communication, […]

5 Consumerism Tips for Healthcare

Consumerism has reached critical mass in healthcare. Consumers expect technology to work intuitively, regardless of its underlying complexity. And in healthcare – an industry that tends to segment consumers into patient or member experience silos – consumers increasingly expect a seamless, holistic, digital health journey. Today, entire industries such as healthcare, banking, insurance, and business-to-business […]

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Collaboration at its Finest at C-Level @ A Mile High During COVID-19

C-Level @ A Mile High is an annual event, hosted by the Colorado Technology Association (CTA), where C-levels from many of Colorado’s largest technology companies donate their time to support charities and advocacy groups aimed at including more female and under-represented minority students for computer science-related studies and careers. Usually hosted at the Denver Broncos […]

Businessman Presenting New Project To Partners In The Office

Jumpstart Your Platform Selection and Avoid Lengthy RFP

Let’s say it has been ten years since you last implemented your self-service customer portal and it’s starting to show its age. A lot has changed in the portal space since that time and you want to consider a new platform to support your ongoing digital transformation efforts. As you start to research what’s available […]

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4 Secrets To Compromise Time & Build A Superior Team

Time is a constant adversary in project and task management.  Managers are often inundated with a performance quandary.  Execute a series of tasks that they can easily complete in a manner of minutes.  Or delegate these tasks to another person and take more time and effort in the process.  The balance between completing these quick […]

Healthcare Persona Image

Your Guide to Healthcare Personas

Do you wonder why patients don’t engage more with your website? Why they download but never use your app? Why they didn’t react to your campaign? Consider this: Perhaps the experiences you’re building aren’t addressing your audience’s true concerns or emotions. Through our work with health systems around the country, we see this disconnect often. […]

Healthcare Journey Caring Hands

My Healthcare Journey: Precision Surgery to Post-Op Confusion

As I returned home after my recent total hip replacement surgery, I saw it again: Our nation’s best health systems may deliver exceptional service at point of care, yet miss the mark at so many other healthcare journey touchpoints. For me, it was just an annoyance. To others, it can be a barrier to accessing […]

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What Do My Customers Expect? Inside Perficient’s Now/New/Next

In my earlier post, I shared our motivation for Now/New/Next and why our clients are using it to rapidly make smart decisions to focus their Customer Experience attention. In this post, I’ll share what you need to know to build your Now/New/Next portfolio. The Approach At the center of Now/New/Next is knowing where you stand […]

Operation BLACKHAT

Operation BLACKHAT Two-Minute Conversation A tycoon businessman, Mr. Sanjay was having a two-minute conversation with the kidnappers regarding the ransom and location to rescue his son, a 5th-grade student – Raghav. Mr.Sanjay wondered how the kidnappers got the new family code. The family code changes every month and kept secret within the close aides. He […]

Inventory Cycle Counting Concept

Cycle Counting: How to effectively use – Item vs. Location

Cycle Counting is a key part of effective controls to maintain the accuracy and overall cost of Inventory.  Physical Inventory Counts are critical to managing inventory accuracy and reporting on shrinkage.  Effective Cycle Counting can eliminate or greatly reduce the need for Physical Inventory counting.  Inventory accountants need to confidently and accurately report these numbers […]

Are you Prepared for WMS?

5 Questions to See If You are Prepared for a WMS Solution

Sophisticated Warehouse Management Solutions have been popular in Distribution Centers and Warehouses for decades.  In addition to distribution centers; manufacturers have also adopted these controls to increase accuracy and achieve cost savings.  Although the ideal situation would be to implement WMS; your operation may not be ready for such a robust system.  So, are you […]

Getting to What Matters Most with Now/New/Next

The last best experience. It may seem unfair or counterintuitive to compare your organization’s customer experience to others outside your industry, but your customers are doing it every time they interact with you. They are holding you accountable to your promises but they are also passing judgment against the expectations set from experiences they have […]

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