Strategy and Consulting

Inventory Cycle Counting Concept

Cycle Counting: How to effectively use – Item vs. Location

Cycle Counting is a key part of effective controls to maintain the accuracy and overall cost of Inventory.  Physical Inventory Counts are critical to managing inventory accuracy and reporting on shrinkage.  Effective Cycle Counting can eliminate or greatly reduce the need for Physical Inventory counting.  Inventory accountants need to confidently and accurately report these numbers […]

Are you Prepared for WMS?

5 Questions to See If You are Prepared for a WMS Solution

Sophisticated Warehouse Management Solutions have been popular in Distribution Centers and Warehouses for decades.  In addition to distribution centers; manufacturers have also adopted these controls to increase accuracy and achieve cost savings.  Although the ideal situation would be to implement WMS; your operation may not be ready for such a robust system.  So, are you […]

Getting to What Matters Most with Now/New/Next

The last best experience. It may seem unfair or counterintuitive to compare your organization’s customer experience to others outside your industry, but your customers are doing it every time they interact with you. They are holding you accountable to your promises but they are also passing judgment against the expectations set from experiences they have […]

Digital Transformation

What If We Didn’t Call It Transformation?

Right before a new project kickoff, our client pulled me aside and said, “Don’t call it a transformation, that will just freak everyone out and we won’t get anything done.” Of course, the work IS a transformation initiative, but I understand her desire to reframe the effort to focus on the foundation for success rather […]

Silhouette Of Meditating Woman. Mindfulness Concept.

PIM is to Organizational Growth as Mindfulness is to Personal Growth

“What is the best way to talk about a geeky subject and make it intriguing for everyone, even to those who do not work in a related field?” After wrapping up another workday containing “all things PIM,” and heading out to walk the dog, I began listening to an audiobook on the topic of Mindfulness […]

Creative Office

How (& Why) to Reboot Your Marketing Process

You know it’s critical to focus on your customers. But when it comes to everything from planning to processes, most marketers face challenges with making organizational shifts – and making them quickly.  Forrester has included Eric Dukart, Perficient’s Salesforce practice director, in its recent report Five New Perspectives on Marketing Process. Released today, the report […]

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Data Architecture: 2.5 Types of Modern Data Integration Tools

As we move into the modern cloud data architecture era, enterprises are deploying 2 primary classes of data integration tools to handle the traditional ETL and ELT use cases. The first type of Data integration tool is GUI-Based Data Integration solutions. Talend, Infosphere Datastage, Informatica, and Matillion are good examples. These tools leverage a UI […]

Episerver Acquires Insite Software

On Monday, December 16, 2019, Insite Software was acquired by Episerver. This acquisition provides significant opportunities for both organizations. Episerver is known for its digital experience, personalization, and marketing automation capabilities. However, Episerver’s digital commerce product has been listed just outside the leaders in the eyes of analysts and the market. Episerver also has limited […]

Application security assessment

The Importance of Threat Modeling

In the video linked below, I am joined by two cybersecurity experts from Ford Motor Company.  We discuss the value that threat modeling can bring to DevSecOps by moving things left (forward/sooner).  During the discussion, I mention drawing a picture of the process under review; this is explained in more detail in my post about […]

Angry Customer

A Christmas Carol of a Terrible Customer Experience

As we approach the holidays, I’m reminded of Charles Dickens’ A Christmas Carol, and how Ebenezer Scrooge came to see the light after three ghosts showed him the impact his actions had on himself and those around him, and how he could save his soul and improve the lives of others if he changed his […]

Driving Results with Business Goals, KPIs, and Analytics

In today’s overwhelmingly digital world, it is increasingly difficult for brands to hone in on website goals and objectives that truly drive their business forward. There can be additional challenges when the business’ website data is not accurately tracked or, in some cases, there is an overwhelming amount of data to filter through. Establishing analytics […]

The Parcel Is On The Conveyor Belt,concept Of Automatic Logistics Management.3d Rendering.

Want to Provide Amazon-Level Personalization? Now You Can.

Building customer satisfaction is crucial to winning satisfied, loyal, long-term customers. Customers appreciate when merchants remember them by name, or make recommendations based on their interests and past interactions. This gets tricky in eCommerce. People will “window shop” or browse leisurely for an hour in a store, but online customers who know exactly what they’re […]

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