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Driving the Billboard: Appearances Matter in Leadership

Being a paramedic during the formative years of my working life, I’ve been surprised at how many of the lessons that I learned on the job have translated to the business world. There isn’t much I miss from my time in EMS. I did a lot, saw a lot, and my addiction to adrenaline has […]

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Gartner IT Expo: Applications 2023, Driving Change in Digital

Dennis Gaughan highlighted that, like everything else, how we think of applications will change dramatically.  They don’t go away but the embedded intelligence and the way we develop them must change to keep up with the pace of change. What’s changing: Changing Markets Every industry is seeing change as they digitally transform Companies that you […]

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Our Tested Framework for Customer Service Community Success

Self-Service Communities Used for Customer Service On the Rise Trends show that customers prefer self-service communities when it comes to accessing support. Customers demand fast service anywhere, anytime. Today, customers have more choice: more products to buy, more information to influence purchasing decisions, and more devices and channels over which to seek customer service. What […]

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Perficient Among Top Digital Process Automation Service Providers

In the last couple of years, the focus of process initiatives has shifted from cost-reducing implementation projects to strategic enablement plans that reflect the growing importance of digital transformation to organizations’ success. As digital process automation (DPA) techniques become more modernized, vendors must establish proficiencies in change management, strategy consulting, and customer experience. Perficient Ranks […]

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5 Methods to Decompose a User Story

This is a quick guide to decompose a user story. There are lots of resources that explain methods to decompose a user story. In this case, there is a parallel with Perficient Denver office lunch time learning session. This is not rocket science, but rather, a quick guide to facilitate a forum. Therefore, use this article […]

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Guide: Complying with the California Consumer Privacy Act of 2018

The state of California has passed a digital privacy law that requires businesses to make disclosures about their collection, use, and dissemination of consumer personal information. The California Consumer Privacy Act (CCPA) will have far-reaching effects on how financial institutions manage their customer data. Compliance will be difficult for firms with disparate silos of customer […]

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How the IoT will Impact Healthcare

Let’s be honest, when it comes to our health we all want prompt and personal care. As a patient, we want the cost to be low, and the feeling of empowerment to be prevalent throughout the experience. Our world is becoming increasingly connected through the development of technology. With these extensive levels of connectivity, the […]

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Perficient’s Guide to Denver Startup Week 2018

Denver Startup Week is a continuous celebration of everything entrepreneurial and innovative in Denver. This 5-day experience is one of the largest free events of its kind in the world. While here, people come together at numerous sessions and events to celebrate Denver’s thriving pioneering environment. This alone enforces the city’s culture of innovation. The […]

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Mastering Customer-Patient Experiences Across Healthcare Websites

Adopting customer-patient centricity across your digital platforms can take shape in various forms and it’s essential to achieve in today’s world, but yet many healthcare provider websites are still organization-centric. Making the shift can be hard on knowing where to begin and the blue-sky approach of keeping the customer-patient individual at the forefront through a […]

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Salesforce Lightning High School: Think Mobile and User Adoption!

I don’t know about you but I would love to go back to high school and change a few things! On a recent client discovery interview, a successful Financial Advisor made the following statement about her frustration with the Salesforce Classic Interface: “There are just way too many clicks!” I chuckled and said, “In many […]

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Orchestras, Onions, and Organizational Culture – A Primer

Have you ever watched an orchestra before they perform a concert? You will see an interesting ritual where musicians individually warm up their instruments as the audience arrives to find their seats. Next, without a visible external cue – and before the conductor steps on stage, the musicians begin their tuning process. The principal violinist (also known as the concertmaster) will play a tuning note. Fellow violinists seated next […]

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Antifragile Software: 6 Things to Know and Watch

This blog is a summary, with lots of links, of the antifragile software movement. Loosely, Antifragile is the property of thriving through volatility and surprise.  You can refer to the budding antifragile software manifesto , but note also that this goes beyond robust/resilient (see the picture below). As part of a Digital Transformation, here are six things to think […]

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Hype Cycle for 3 Phases of an Agile Backlog Groom

I was reading about the Gartner Hype Cycle and realized the same curve could be applied to Agile Backlog Groom (or simply Grooming).  Grooming is the process for an agile scrum team to absorb new work and add details. Every piece of work, no matter the size, follows this generic evolution. That is, the following […]

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The Houston Astros and Winning Through Advanced Analytics

How can using analytics can make a difference? Baseball has winners and losers.  Teams do not get to share a title or a win.  If they are tied at the end of the 9th inning, the teams are forced into extra innings until one of the teams score.  In a way, that’s more brutal than […]

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Tools to Calibrate the Need for Organizational Change Management

While digital transformation started gradually over 25 years ago, this new wave of data driven innovation has steadily gained momentum. Today, digital transformation includes a wide umbrella of technologies – including the cloud, Big Data, analytics, artificial intelligence, mobile/mobility, and IoT. For me, the digital transformation revolution gives us an incredible number of tools to improve how we […]

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“No One Has Ever Shut a Door” at Perficient

Our Perficient colleagues share how they live and breathe our core values. Here, David Chapman, General Manager and Chief Strategist, Organizational Change Management, writes about being in awe of his colleagues and grateful for the experiences he’s had while working at Perficient.  When I think about why I take a lot of pride in working at Perficient, it’s […]

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Build a Perpetual Beta Mindset to Speed Organizational Change

Nearly every day, I can scan the headlines on my news feeds and read a report on the dramatic ways that artificial intelligence (AI) is changing the way we work. While the field of AI is wide and evolving, I like the definition given by Nils J. Nilsson, a founding AI researcher at Stanford University: Artificial intelligence is that activity devoted to making machines intelligent, and intelligence […]

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How To Set Up a New Salesforce Org

Have a New Salesforce Org? If you purchased a new Salesforce org, you may be wondering where to begin setting it up. In this blog we’ll explore a few of the essential areas to review and configure to help get you started. When you first sign into your new Salesforce org you will see that […]

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Your “Back of the Napkin” Formula for Leading Change

When was the last time you gave an impromptu update over lunch on the back of a napkin to explain that big change project you are leading? Did you run out of space on the napkin or were you able to succinctly capture and explain where and why the project was – or was not – on target? […]

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3 Steps to Overcoming Communication Barriers

We often hear the phrase “Seek first to understand and then to be understood” or are told to actively listen. While these are important, often time it’s simply not tactical enough. Too often what we hear is skewed by the filters that we (and our audiences) apply. So how do we ensure what we say […]

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