Cloud

Nowadays mostly everyone probably knows what Amazon Web Services (AWS) is, right? AWS is a secure cloud services platform offering compute power, database storage, content delivery, and other platform services such as infrastructure as a service, platform as a service, and software as a service functionalities to help fulfill business needs. AWS itself provides a […]

Neil Kostecki, a Senior Product manager with Coveo, spoke about how Coveo is powering customer service with AI-Powered Service. Coveo for Salesforce is a specialized version of Coveo’s search and knowledge intelligence platform that integrates directly into Salesforce Service Cloud.  This product allows service agents to quickly find knowledge articles relevant to satisfying a customer’s […]

At Coveo Impact 2019, Vincent Bernard from Coveo presented about the use of Coveo Cloud to maximize the value of relevance on a website. 3 Main Ingredients for a Good Search Experience Vincent described three main ingredients or best practices for web site search that all work together: Machine Learning Query Suggest – not just […]

This is the next installment in a series of blogs on the subject of Cloud Transformation. When an organization transitions to cloud technology, it will often change the way that organization thinks about IT solutions. Cloud technology allows an organization to operate in more of an experimental/disposable way. This freedom allows an organization to “try […]

While there are way more than six reasons to love Salesforce Community Cloud, here are the top six reasons that keep coming up again and again with our customers. In addition to increased loyalty and increased retention, Salesforce Community Cloud opens up a world of connection to the different stakeholders your business interacts with. To […]

Stallion Oilfield Services, a leading energy service company, struggled with non-standard business practices as well as antiquated and manual systems. The company needed to standardize processes across all business units and establish governance and accounting controls. A modern financial, procurement, and inventory management solution was the answer. Stallion selected Oracle ERP and SCM Cloud and partnered […]

Helping Blue Cross Blue Shield Companies Win in the Market This year’s NASCO conference, Converge 2019, will kick-off June 3-6, 2019. This conference will be centered on where collaboration, innovation, and technology intersect. NASCO is a Blue-owned organization, dedicated to helping Blue Cross Blue Shield (BCBS) health plans across the nation build a better healthcare […]

This is the third in a series of blogs on the subject of cloud transformation. I wanted to start out this blog with a short story from the medical field that illustrates one of the changes that can be expected by any organization moving to cloud. The story is about the Mayo Clinic, which was […]

Editor’s Note: This guest blog post comes courtesy of E.G. Nadhan, Chief Technology Strategist at Red Hat.  I met Forrester Analyst, Dave Bartoletti during the Industry Analyst Cloud Strategy and Networking Event in Dallas earlier this year where Bartoletti shared his perspective on best practices on transforming to containers and predictions for the future of […]

From Sharing Economy to Collaboration Economy Whether you’ve booked a rideshare car service, stayed in a stranger’s empty room on vacation, or found Fido a new home away from home, there’s a good chance you’ve witnessed the sharing economy. It’s this growing business trend that is beginning to impact the way businesses run for not […]

The following blog comes from an interview with Perficient’s DevOps Consulting Director, Sean Wilbur, and is part of a series on cloud trends with experts from within Perficient. With cloud adoption soaring, businesses are being forced to find further advancements to stay ahead of the competition. Simply being on the cloud isn’t enough. Businesses need […]

In this previous blog post, we discussed 3 ways you can leverage the Microsoft Azure Bot Framework and Bot Service to provide employees within your organization an improved self-service experience. Today, we’ll discuss how these tools provide an integrated environment that seamlessly connects your existing knowledge bases and back-end platforms to your end users – […]

Today’s workforce is highly mobile, technology savvy and resourceful. It is more critical than ever to provide employees with real-time assistance and support that offers a positive employee experience. To maintain productivity, employees need the ability to do things such as initiate IT tickets or register for HR benefits at their convenience.  They also want […]

A new ERP system presented a financial reporting challenge for one of the top specialty contractors in the U.S. – the means to assemble financial data from multiple systems (Penta ERP, ADP, and other custom-built applications) and easily distribute that information to various business unit leaders. The current solution required manual intervention and was very […]

Cloud is transforming the way IT is built and used. This can be seen specifically with cloud computing, which has made hosting infrastructure elastic. But what does all this mean for the end user? To start – cost savings, scalability, security and service upgrades, and disaster recoveries. As a leader in the cloud space, Google […]

By now, if your organization has had conversations about digital transformation, chances are they have included discussions around artificial intelligence such as bots. If not, it may be time to jump start that dialogue. As virtual assistants that can help perform simple, repetitive tasks, such as making a reservation or addressing customer queries or issues, […]

Today during Red Hat Summit, Red Hat announced the launch of RHEL 8, Red Hat’s newest Enterprise Linux edition. Red Hat Enterprise Linux is an intelligent operating system built for enterprise hybrid cloud. Version 8 is the most recent update – and the first in five years. What’s New in RHEL 8 Red Hat Insights […]

ChefConf 2019 kicks off in Chef’s (and my) hometown of Seattle in less than two weeks on May 20th.  If you’re interested in going and haven’t already registered, check out more information here and use code Hugs4Chef19 for 10% off your registration. Things I hope to hear at ChefConf This year promises to be a […]

At the beginning of 2019 Microsoft released a new set role-based certifications. These role-based certifications help show that you can keep pace with today’s technical roles and requirements. In addition, they prove that you have a thorough understanding of each particular technology and validate your skills. In this article we’ll be covering one of the […]

Vlocity is a San Francisco-based company that delivers industry-specific cloud and mobile software that embed digital, omnichannel processes for customer-centric industries. They are also a Strategic Partner to Salesforce and have many tools developed to help their customers and partners drive results and ensure success. However, Vlocity’s VisualForce community lacked engagement and was difficult to […]