Strategy and Planning

Amazon Connect Health Check

Contact Centers are a critical component of every business as it is an entry point for its customers and a pivotal factor in creating a public image. Having a poor and frustrating customer experience can not only turn away existing customers but prevent future growth. The Amazon Connect Health Check can help with identifying subpar […]

Perficient Interviewed for Forrester Report: Rethink Brand and Performance Marketing

Perficient Interviewed for Forrester Report: Rethink Brand And Performance Media

Today’s customer is unwilling to endure poor, disjointed experiences. As many as one-third of consumers will walk away from a brand after only one bad experience (PwC). To retain current customers and continue acquiring new ones, companies need to prioritize the customer’s needs and expectations. This reframing must extend across the organization, but one critical […]

Young Boy Dressed As Superhero At Beach During Sunset

Using a framework to reach your vision or goal

Using a framework to reach your vision or goal   The Ideal Consultant defined by the picture-frame strategy A common framework for achieving a goal or vision is the picture-frame.  In my first two blogs, we looked at two different examples of being an “Ideal” consultant.  How did I derive the baseline for what is […]

Showing The Final Product App On The Mobile Phone

How to Better Understand Your Patients and Members

In this blog series, we explore experience design for the patient and member journey. Strategy to Improve Digital Experiences in Healthcare Healthcare Journeys: Understand Barriers, Disconnects, and Alternate Paths The fundamental place to begin is with a deep and empathic understanding of your audience, their journeys, emotional context, and the specific and logical paths they […]

Bull Center Bulls Eye Darts 15812

Purpose Driven Planning #10: The 25 Compelling Visions!

“A vision without a task is but a dream, a task without a vision is drudgery, a vision and a task is the hope of the World.” From a church in Sussex, England, ca. 1730 Super helpful quote to have in mind, you don’t want to spend your time day-dreaming, dabbling and doing nothing about […]

Pexels Photo 355952

Purpose Driven Planning #9: The 3 Key Things to Emotional Mastery!

“Your physiology affects your psychology” Tony Robbins In this segment we’re going to dive in deeper in emotional mastery. Your every moment emotional state is affected by 3 things: Your physiology, your focus and the questions you ask. Let’s start off with physiology. Remember this, “the body is the mind”. This is connected to the […]

Pexels Photo 796603

Purpose Driven Planning #8: How to Discipline Your Emotions

“We don’t respond to what happens, we respond to our perception of what happens.” Gabor Mate This quote will be useful to us later on but before we discuss it I want to share with you our upgraded schedule. We’ll be planning on a weekly basis from now on. That’s why we’re adding a small […]

Pexels Startup Stock Photos 7376

Purpose Driven Planning #7: Sharpen The Saw Habit

Take care of the goose that lays the golden eggs.” Stephen Covey Coming straight from the book “7 habits of highly effective people” is the thing I want share with you today, and that is the 7th habit: “Sharpen the saw!” There’s a story of a guy who was chopping trees but he had a […]

Istock 1135346386

Purpose Driven Planning #6: Emotional Intelligence 101

“It’s not my mother nor my father, not my brother nor my sister, but it’s me.” Prayer song In this segment I want to talk to you about emotional mastery and the reason why I decided to share the quote above is actually the first step towards emotional mastery: adopting full responsibility for how you […]

Pexels Fauxels 3184292

Purpose Driven Planning #5: The 6 Basic Human Needs

“Put your needs first so that you can help others.” Dr. Gabor Mate This quote, or it might be even considered a principle, has helped me out a lot because before adopting this mindset I always put results and others first. And what does that say on a subconscious level? That your needs don’t matter. […]

Pexels Photo 327533

Purpose Driven Planning #4: The 10 Principles Of Success

“Character is the real foundation for all worthwhile success” John Hammond The reason why I decided to start off with this quote is because it’s firmly connected to what I’m about to share with you. The difference between character ethics and personality ethics. I got this idea from reading the book “7 habits of highly […]

Pexels Photo 669986

Purpose Driven Planning #3: The 7 Levels Deep Tool

“If you want to become successful, do more than an average person does in a day” Rob Dahm In order to get a more powerful “why” I’m going to share with you a tool I picked up from Dean Graziosi which truly makes a difference and provides you with a more sophisticated “why” behind your […]

Load More