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Expect Challenges with the California Consumer Privacy Act

Compliance with the CCPA will be challenging because it represents major changes in how financial institutions conduct their business. DATA DISPERSION Consumer personal data is often scattered across multiple internal platforms and shared with many third parties. Firms may not have a full picture of where this information is stored and how it is controlled. […]

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Our Tested Framework for Customer Service Community Success

Self-Service Communities Used for Customer Service On the Rise Trends show that customers prefer self-service communities when it comes to accessing support. Customers demand fast service anywhere, anytime. Today, customers have more choice: more products to buy, more information to influence purchasing decisions, and more devices and channels over which to seek customer service. What […]

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Birth and Death: The Life Cycle of Employment

Being a paramedic during the formative years of my working life, I’ve been surprised at how many of the lessons that I learned on the job have translated to the business world. Watching EMS on TV and movies, especially when it’s fictional, is always entertaining. Everything goes smoothly, there’s very little blood (or anything else), […]

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Establishing a California Consumer Privacy Act Compliance Program

As stated in our previous blog, complying with the CCPA requires a strategic approach that covers all stages of planning, analysis, implementation, and quality assurance. A comprehensive compliance program includes all of the following: PLANNING Impact analysis, as well as business case and roadmap development Identify the project work streams Establish the program governance model […]

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Perficient Among Top Digital Process Automation Service Providers

In the last couple of years, the focus of process initiatives has shifted from cost-reducing implementation projects to strategic enablement plans that reflect the growing importance of digital transformation to organizations’ success. As digital process automation (DPA) techniques become more modernized, vendors must establish proficiencies in change management, strategy consulting, and customer experience. Perficient Ranks […]

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Burning Out: Fighting Work Exhaustion

Being a paramedic during the formative years of my working life, I’ve been surprised at how many of the lessons that I learned on the job have translated to the business world. EMS can be a remarkably difficult career. While there are times of boredom, the things that EMTs, paramedics, firefighters, and police officers see […]

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The Business Case Justification for PaaS

Within the cloud delivery models Platform as a Service (PaaS), the model providing the facilities for full life cycle application development, has a smaller overall market share than IaaS or SaaS. However, the PaaS growth rate is accelerating with Gartner predicting a 26% PaaS growth rate to reach $15 billion by the end of 2018. […]

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How the IoT will Impact Healthcare

Let’s be honest, when it comes to our health we all want prompt and personal care. As a patient, we want the cost to be low, and the feeling of empowerment to be prevalent throughout the experience. Our world is becoming increasingly connected through the development of technology. With these extensive levels of connectivity, the […]

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Synergizing Agile Projects

The Synergizing Idea This hypothesis started when I was part of the potluck-hosting team in my office. Our lead had set targets on taste, quantity, quality, and timelines. Then he said, “We are presenting this food to our clients; let us make it a unique memorable experience for them. Let us ensure that it does […]

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An Issue Cannot Become a Risk

Can an issue be a risk? Risk vs Issue : Everyone knows that a risk is an uncertain event that hasn’t happened yet has some probability of occurring in the future. An issue is an event that has already happened. Why Risk? Risk empowers us to think proactively and gives the opportunities to develop the […]

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Perficient’s Guide to Denver Startup Week 2018

Denver Startup Week is a continuous celebration of everything entrepreneurial and innovative in Denver. This 5-day experience is one of the largest free events of its kind in the world. While here, people come together at numerous sessions and events to celebrate Denver’s thriving pioneering environment. This alone enforces the city’s culture of innovation. The […]

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Remain Calm – A Lesson I Learned During My Days as a Paramedic

Being a paramedic during the formative years of my working life, I’ve been surprised at how many of the lessons that I learned on the job have translated to the business world. Being a paramedic is a surprisingly boring job. There can be a ton of downtime (a running joke was that EMS stood for […]

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Cloud Migration Considerations in Healthcare

In my previous blogs I discussed a variety of non-traditional technology delivery methods including outsourcing and utilization of cloud-based service offerings. My last blog focused on the cloud and that, while healthcare is historically slower than most industries to implement newer technical trends, cloud services in one form or another are used by most providers […]

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Mastering Customer-Patient Experiences Across Healthcare Websites

Adopting customer-patient centricity across your digital platforms can take shape in various forms and it’s essential to achieve in today’s world, but yet many healthcare provider websites are still organization-centric. Making the shift can be hard on knowing where to begin and the blue-sky approach of keeping the customer-patient individual at the forefront through a […]

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Robotics in Healthcare – Beam Me Up or Be Gone?

When you hear the word “robot” like most, you probably begin thinking of a fictional, sci-fi movie – Star Wars; Short Circuit; I, Robot, etc., rarely would you think healthcare. Given the recent uptick in the use of robotics within the health sector, this could soon change. Robotics is not a foreign concept to the […]

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6 Best Practices for Your CECL Response Program

Understanding the new current expected credit loss (CECL) regulation, how it impacts an organization, and how to go about implementing and managing a response program will be critical for firms carrying financial assets covered by the accounting standard update. Companies will need to understand the history and lifecycle of their data and processes, and engage […]

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How Microsoft Dynamics 365 Fits Into the Big Data Story

Business intelligence, artificial intelligence, intelligent cloud, intelligent edge, big data…the buzzwords are all around. There is a fundamental shift in the way companies are doing business. Many are beginning to leverage their data in new and innovative ways. They are leveraging their data to make critical business decisions, identify revenue growth opportunities and improve customer […]

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Using PostgreSQL to Massage Data for Siebel EIM

Recently, I had a Siebel Clinical Trial Management System (CTMS) client requirement to load data into the database, clearly the purview of Siebel Enterprise Integration Manager (EIM). The client sent me the data in a spreadsheet, and it looked something like this: Site_Number Contact_ID Role 800,1,300,500 1-2ASW Pharmacist 6,7,2 1-4RSW Doctor 1,2,4,6,7,8 1-5E33 Lead CRA […]

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Data Quality Improvement is Key to Successful Data Governance

The goal of any data quality program is to improve quality of data at the source. Once a financial institution’s data lineage capabilities are in place, a key starting point for data quality initiatives is the confirmation of critical data attributes for each major business line and functional area. The data quality program should define […]

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Implementing a CECL Response Program

Organizations will need to modify or redesign their loss reserve processes and systems based on the new CECL standard in light of the substantive changes in methodology. As CECL requires a forecast of loan losses over the life of the instrument, both at the time of origination as well as the revaluation on an ongoing […]

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