Recently I had a great conversation with a potential client regarding how BPM can help him make two departments from two recently merged companies more efficient. He stated that their systems are different, their processes vary and most importantly, they have two different cultural approaches to conducting business.
My recommendation was the following 4 step process that uses BPM as a backbone.
- Understand and document the processes at a high-level at company A – include defining terms
- Understand and document the processes at a high-level at company B – include defining terms
- Capture the vision for a combined department – systems, processes, location of personnel, etc.
- Focus on creating one future state process that captures the best from the two recently merged departments and create one common language.
By developing the new process with subject matter experts (SMEs) from both the merged departments, they will not only help establish a best practice process based on their collective experiences, but they will also define the new terminology for the process. The key win though, is they can take this experience and take ownership of the new process that they can sell and support in the new organization, thus creating a new culture.
BPM can help break down the barriers between the two old cultures by providing a focal point, the business model, for the new business unit. Although it will still take time to fully merge the two companies from a culture standpoint, BPM can act as a catalyst to get things moving.