Umair AbdulQadir

Umair Abdul Qadir is a technical consultant and team leader who is focused on contact center solutions powered by Twilio Flex.

Blogs from this Author

Male Hand Holding Smartphone. Businessman Using Laptop Computer And Digital Tablet While Working In The Cafe. Mobile App Or Internet Of Things Concepts. Modern Lifestyle In Digital Age.

Flexible Email Integrations with Perficient’s Email Connector for Twilio Flex 

Twilio Flex, Twilio’s cloud-based contact center platform, offers the ability to create a truly omnichannel customer service experience. In addition to voice-based tasks, messaging channels such as SMS, live web chat, and WhatsApp can be easily integrated into the same Twilio Flex environment.  Although email is not a native digital channel in Twilio Flex, our team of […]

Accelerate Your Contact Center Migration With the Perficient Starter Pack for Twilio Flex

One of the key advantages of Twilio Flex, Twilio’s cloud-based contact center platform, is that it is highly customizable. Organizations have a high degree of control over the customer, agent, and supervisor experiences. Many customers want to accelerate migration of their contact center operations to Twilio Flex with a robust suite of features. This is particularly […]

curbside pickup

A Fully SMS-Based Curbside Pickup Solution

In our previous posts, we discussed the increasing popularity of curbside pickup and click and collect as a retail channel and demoed a pickup solution powered by Twilio Flex, Twilio’s cloud-based contact center platform. Twilio’s powerful platform can also be used to create a curbside pickup operation where customers, workers, and supervisors all interact via […]

curbside pickup

Curbside Pickup – Solution Using Twilio Flex and Programmable SMS

In our last post, we talked about how curbside pickup or “click and collect” is expected to remain a popular channel for retailers to connect with their customers in a post-COVID-19 environment. Using SMS and Twilio Flex, Twilio’s contact center platform, retailers can quickly adapt to the increasing demand for contactless store pickups. We have […]