We’re excited to announce that Perficient has officially attained SS&C Blue Prism Implementation Partner Certification at the Silver level. As we begin 2026, this achievement reflects our commitment to delivering world-class intelligent automation solutions and driving measurable value for our clients. 

What This Certification Means 

The SS&C Blue Prism Silver Implementation Partner Certification is a hallmark of quality, expertise, and consistency. It recognizes partners who meet rigorous standards across personnel, support, and delivery requirements. By earning this certification, Perficient has demonstrated its ability to implement intelligent RPA solutions that set a benchmark for customer success. 

About the SS&C Partner Program 

The SS&C Partner Program is designed to give customers access to the best partners and technology in the rapidly evolving world of intelligent automation and AI. As part of this program, Perficient joins a global ecosystem focused on helping businesses: 

• Deliver end-to-end transformation through full-stack automation. 

• Implement strategic governance tools for deployment success. 

• Expand into high-growth markets where demand for automation is accelerating. 

This recognition positions Perficient at the forefront of intelligent automation, enabling us to help clients streamline processes, reduce complexity, and unlock new efficiencies. 

A Testament to Teamwork and Vision 

This achievement underscores Perficient’s commitment to excellence and innovation in intelligent automation. It reflects not only the technical expertise required to meet SS&C Blue Prism’s rigorous standards but also our strategic focus on helping clients accelerate transformation.  

“This milestone reflects the hard work and dedication of our team,” said Mwandama Mutanuka, Vice President of AI Platforms. “We see this partnership as a key in our AI Platforms go-to-market this year.” 

Driving Intelligent Automation Forward 

As a Silver Implementation Partner, Perficient is proud to be part of SS&C Blue Prism’s 5-star rated Partner Program. This recognition strengthens our ability to help organizations become more intelligently connected through agentic automation, enabling businesses to scale responsibly and deliver meaningful outcomes. 

Learn More 

Explore how Perficient’s AI Automation expertise can help your organization embrace next-generation automation solutions. Visit https://www.perficient.com/contact to start your transformation journey. 

The short answer is yes, businesses can easily build bots using robotic process automation (RPA) tools. However, we as consultants would not earn our stripes if we did not present all the necessary factors needed for you to draw a conclusion for yourself.

As the automation industry continues to make inroads into the C-suite, there has been a paradigm shift in the hyper-automation go-to-market strategy for several of the leading automation platforms. Automation platforms, including RPA, now offer low-code options that enable a business user in automating their day-to-day processes. This shift becomes more prevalent as RPA leaders introduce the Attended bot operating model. With the combination of both low-code environments and the push to have Attended bots, it is increasingly more likely that business users can build bots using the right RPA tools. As always, the devil is in the details.

The case for citizen developers and an established CoE

Over the past few years, we have become accustomed to working with clients who express the desire to break their dependence from IT as they look to automate their business processes with RPA. Having the right implementation partner makes the transition from an IT-led development approach to a business unit-led development approach much smoother. Inevitably, this transition provides a path for business users to build their own automation. Moreover, with a citizen-led development approach, it negates the need to involve IT and thereby increases the turn-around time of such automation that may otherwise stall in the IT backlog chain.

Our position is that business users with the right skill sets (e.g. experience building macros) will do well in building bots with the right training and guidance. This sort of citizen-led development will only prove to be effective with the right support from a proven and well-established Center of Excellence (CoE).

Most RPA tools now have the capability to minimize the complexity of building a bot process. With features like desktop recorders, drag and drop commands, OCR, and pre-built ML packages, someone with a minimal programming background can build a very powerful bot process. However, without the right guardrails, leaving citizen developers to their own devices will prove to be rather chaotic.

Our successful engagements with clients who pursue this endeavor tend to have a few things in common:

• The right RPA platform must align with your business needs. Not all RPA platforms are alike. RPA tools that do not offer low-code capabilities or Attended bots will not lend themselves to effective citizen-led development.
• A well-established CoE will set the training, communication, and support for your business users. The CoE will be the guardrail to prevent a chaotic implementation of the automation process across your business landscape.
• A vetted inventory and selection process for identifying the ideal candidates for automation.
• The business users, citizen developers, power users, or however you would like to classify them, are familiar with the simple-automation task(i.e. Excel/macros) that they can be effective using a much more powerful automation tool.

Determining a successful automation strategy

While the goal for most business units is to change the IT power dynamics and give their business users the ability to automate their processes, this ultimately can limit the overall goal of improving user productivity, effectiveness, and ROI. In our experience, an effective automation strategy must be led from the enterprise perspective.

The advantages here are that the enterprise can better select the right tools for automation, scale effectively, and set an effective roadmap strategy. This understanding of the enterprise involvement should not be a deterrent but should be a point of consideration.

Business users can build RPA bots, but as expressed above, there are a multitude of factors that will determine if this is an effective strategy. The future of successful hyper-automation implementation hinges on empowered business users that can effectively develop within a series of constraints.

To help you better conclude this on your own, here are things to consider:

• Establish an automation governance structure
• User ability (i.e. user is already familiar building simple automation)
• Availability of a low-code platform with attended automation
• Ownership
• Maintenance/Support cost
• Simple vs. complex processes

Visit our website to learn more about RPA and our Intelligent Automation practices.

Perficient’s Phani Jaladi also contributed to this post.  

Intelligent automation connects digital process automation (DPA), robotic process automation (RPA), and artificial intelligence (AI) to provide efficient and intelligent processes to align your organization with the vision of constant process improvement, technological integration, and increasing customer value. RPA helps you automate the repeatable, high-volume processing tasks that are driven by timeliness and accuracy.

Perficient recently added Blue Prism, the leader in RPA technology, as a partner. Blue Prism’s RPA, AI, and cognitive capabilities provide a foundation for scalable digital transformation. Their capabilities include:

• Integration with Google’s ML workflow viewed from process designer
• Strongest structure for reusable components
• Strong performer in fraud, anti-money laundering, and audit for unattended use cases
• HIPPA accredited and SOX compliant
• Blue Prism’s RPA software is available on-prem, in public/private clouds, or in the hybrid cloud
• Connects with Appian low-code BPM
• Gets smarter and easier the more you use it

One Blue Prism digital worker equals three full-time employees. By automating your manual tasks with Blue Prism and Perficient, you can provide highly valuable, visible, and measurable capabilities to your employees and customers.

More about RPA

Gartner predicts that by 2024, the RPA market will be worth $8.75B. This is an exponential growth from just three years ago when RPA was valued at only $443M. RPA is growing rapidly in the healthcare, financial services, retail, and pharmaceutical industries where the technology is being leveraged for medical records, loan processing, and inventory management.

RPA enables you to configure computer software or a digital worker to capture and interpret existing applications for processing a transaction, manipulating data, triggering responses, and communicating with other digital systems.

RPA emulates a person by executing manual, repetitive tasks; makes decisions based on set rules; and seamlessly integrates with your existing applications.

Leading Perficient use cases with RPA include:

• Finance: document compliance
• Healthcare: clinical data entry
• Customer service: update contact information

Our automation experts are ready to help you integrate Blue Prism’s RPA technology into your workflows to realize your organization’s goals.

You can learn more about RPA and its capabilities by downloading our clinical trials RPA guide or The Executive’s Guide to Automation.

Starting your RPA journey

In today’s digital process automation landscape, Robotic Process Automation (RPA) has become a hotly sought-after tool to help solve all that plagues your business process shortcomings. While RPA does have its advantages, its true performance and productivity advantages will come to light when tied to specific use cases. In this blog post, I hope to illustrate how and why RPA can be beneficial in your digital process automation (DPA) portfolio.

Robotic Process Automation is the application of technology that allows employees in a company to configure computer software or a “robot” to capture and interpret existing applications for systems[1]. RPA’s main value proposition is to alleviate your employees from performing mundane, highly repetitive, data-intensive tasks thereby freeing your employees to perform more knowledge work. RPA robots can be programmed to mimic user actions like sending emails, reading email attachments, accessing legacy applications, copying and pasting data between applications, performing data validation, and processing simple rules. These features provide benefits to your current business process by reducing human error and driving efficiencies.

Before I go any further, you might ask, “Why would writing a macros program not be enough?” In some case writing a macros program might be your best bet. However, RPA robots are macros on steroids. While macros can perform certain functions automatically once they’ve been programmed, robots can respond to external stimuli and have their functions reprogrammed[2]. Unlike macros, a robot can act autonomously to use and orchestrate any application, from mainframe and legacy applications to closed third-party API’s[3].  RPA platforms also provide a low code environment where business users can build out their process without dependency on IT.

RPA selection criteria

In your quest to understand if RPA is right for your process automation journey. Here are a few selection criteria to consider.

1. How mature is your process? You will reap the full benefits from your RPA platform when your business processes are fully mature. Once your business processes are fully mature, you should be able to determine which tasks/processes can be fully automated, which tasks require human intervention, and which tasks require both. You should also be able to define how exceptions are handled within a specific task/process.
2. What are your security consideration and will your RPA vendor meet these requirements? RPA bots are considered digital workers and should have the same, if not more, security considerations as a full-time employee (FTE).
3. What are your process visibility requirements?  Once your robots are deployed, how do you ensure that these robots are performing as expected? Your RPA solution should give you the out of the box functionality to see how well your bots are performing.
4. Are you in control of your robots? Can you deploy, schedule, and administer your robot workforce with ease? Your RPA solution should give you this flexibility.
5. RPA Vendor Licensing. While software robots are less costly than an FTE, you must still consider what type of licensing structure fits best with your organization (i.e. licensing by robots or by capacity).

RPA Use Cases

Lastly, but also for your consideration, is how you define use cases for RPA.  RPA use cases fall into the categories displayed in the diagrams below.

RPA Journey

Introducing RPA to your organizations should be a methodical process. Starting with Proof of Concepts (PoCs) to prove out technological solutions can be a great first step. However, PoCs should never be throw away work.  It should provide the first step in your digital process automation journey and should also enable your organization to improve and build on the already existing concepts; this should happen before a full production rollout. From here, you should identify more business processes which fall under the right selection criteria for RPA and also provide some value-add to your organization’s bottom line. Successful implementation of these projects should then lead to a full-blown RPA Program with a Center of Excellence (CoE). Your RPA CoE should provide an implementation framework to assist RPA projects throughout your organizations.

Building a virtual workforce must be an enterprise driven initiative. RPA can provide a large impact on your organization’s bottom line with minimal impact on business operations. RPA provides the quickest win in terms of time to production over its DPA counterparts (i.e. BPM, Case Management, Business Rules Engine, etc.). While these other process automation tools have a role to play, RPA is slowly becoming the go-to technology to start the DPA journey. As the RPA space matures, RPA with AI will also prove to be a significant game changer.

[1] https://irpaai.com/automating-process-discovery-speeding-rpas-time-value/

[2] https://www.uipath.com/blog/whats-the-difference-between-robots-and-macros

[3] https://www.uipath.com/blog/whats-the-difference-between-robots-and-macros

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BPM Methodology and Principles:

The BPM Methodology is an iterative framework used to effectively analyze and re-design a business process with the goal of constant process improvement. The methodology’s key objective is to foster communication between business and IT in order to establish an optimal business process. Here are 5 tips to ensure that your business partners properly adopt the BPM methodology to improve their business operations.

1. Sell! Sell! Sell!

Every opportunity you get with your business partners will be an opportunity to sell the benefits of adopting the BPM methodology. A client new to the principles of the BPM methodology might find the ideas foreign and might possibly show some initial resistance. It is important to educate and demonstrate how accepting these principles will positively impact not only business/technology operations, but also the corporate culture. Embracing a philosophy of change enables your business partners to avoid common pitfalls that lead to failed BPM projects and ultimately poor BPM adoption.

Each checkpoint during the project lifecycle should address specific business problems. You should demonstrate how the methodology’s effectiveness enabled a resolution. It is essential to illustrate to your business partners how the BPM methodology has and will continue to strengthen corporate initiatives such as product quality, customer satisfaction, and communication between business and IT.

2. Find a Champion.

The subject of change is always a tricky one. As mentioned earlier, you might receive some resistance to adopting this methodology. You will find it easier to get buy-in from your business partners if someone within the corporate structure supports you. It is essential to have a counterpart who can also promote the benefits of the methodology. Your champion does not necessarily have to be someone at the top of the food chain in the corporate structure, but it should be someone who has some influence with the other project participants.

3. Avoid Old Habits.

You will likely run into issues and roadblocks during your implementation process. When these situations arise, it is critical to continually use the principles of the BPM methodology to reach a resolution. Your business partners might find it prudent to use other techniques used in past projects to overcome these roadblocks. Stay the course!

4. Use the Right Tools.

To ensure the successful implementation of your BPM project, it is vital to use the right tools to support your project. From a project management standpoint, the iterative approach to the BPM methodology will not be compatible with the tools used for a waterfall project. Using tools that can handle an iterative project cycle will help clients better understand deliverable and will put their expectation in perspective.

5. Be Patient.

During the process, you will undoubtedly be challenged. Whether it’s resistance from business partners, impending deadlines, or scope of your deliverables, you must remain patient and focused on your implementation methodology.