Shelby Hagman, Author at Perficient Blogs
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Shelby Hagman

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Enterprise Connect 2019 – View from the Booth

Last week I had the opportunity to attend Enterprise Connect in Orlando, Florida. I was an agent at the Live Contact Center Experience in the Twilio booth.  My team was responsible for creating that demo experience for Twilio. We did some impromptu training of managers and sales engineering staff before the masses entered at 3PM […]

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Twilio Functions – Common Cases

Twilio Functions are the glue that connect user code and Studio to the Twilio environment. They offer a convenient way to execute JavaScript while remaining inside of the Twilio ecosystem.  Functions have access to environment variables and shared NPM packages.  Functions also have access to the Twilio REST Helper Library. With this Studio flows can […]

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Understanding Twilio Studio Flow

Twilio Studio offers a canvas where a masterful contact center designer can capture a flow that can be readable and provide a great customer experience.  There are many great tutorials offered by Twilio and what I hope to offer in this article is how I have come to understand flows in general, their execution, and […]

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