Shelby Hagman

Twilio has introduced a new program for developers and partners to share code called CodeExchange.  This provides a curated list of Twilio-focused content and we are taking our first steps to contribute back to the wider community with examples and tooling.  This post will focus on onboarding and how to get a quick start environment […]

Our group has been working through ideas over the past week to offer up solutions.  These solutions are built leveraging the technologies we use to build enterprise solutions.  In this post I will walk through a solution we were building leading up to the Hackathon.  The content will be high level and include links back […]

Last week I had the opportunity to attend Enterprise Connect in Orlando, Florida. I was an agent at the Live Contact Center Experience in the Twilio booth.  My team was responsible for creating that demo experience for Twilio. We did some impromptu training of managers and sales engineering staff before the masses entered at 3PM […]

Twilio Functions are the glue that connect user code and Studio to the Twilio environment. They offer a convenient way to execute JavaScript while remaining inside of the Twilio ecosystem.  Functions have access to environment variables and shared NPM packages.  Functions also have access to the Twilio REST Helper Library. With this Studio flows can […]

Twilio Studio offers a canvas where a masterful contact center designer can capture a flow that can be readable and provide a great customer experience.  There are many great tutorials offered by Twilio and what I hope to offer in this article is how I have come to understand flows in general, their execution, and […]