Rob Zaffino

Rob is a Technical Architect with the Customer Engagement Solutions team at Perficient. Focused on Twilio and Twilio Flex, he helps guide customers to the cloud with messaging and contact center solutions. Previously, Rob helped enterprise customers architect large scale ecommerce solutions.

Blogs from this Author

Not All Texts Are Created Equal

Not All Texts Are Created Equal

Whether you work in big tech or the service industry, you are retired or grudgingly buying your pre-teen their first smartphone, let’s face it, texting has become the most used communication tool in your daily life.  SMS (Short Message Service), aka “Texting”, enables many to skip voice communication altogether and opt for the instant power […]