Salesforce provides a huge diversification in a different types of clouds for customer relationship management, i.e., CRM. Salesforce’s Customer Relationship Management (CRM) provides services on Sales Cloud, Marketing Cloud, Commerce Cloud, Service Cloud, Community Cloud (including Chatter), Analytics Cloud. In this segment, we will focus on an overview of Salesforce Service Cloud. Salesforce based its […]
Namita Lingarwar
Namita Lingarwar is an Associate Technical Consultant at Perficient. She is a certified Salesforce Administrator, Marketing cloud email specialist, Platform Developer 1 and Service Cloud Consultant. Namita is excited to share her knowledge about Salesforce and is open to suggestions from readers.
Blogs from this Author
Salesforce Marketing Cloud: Introduction to Email Studio 102
In the previous blog, we discussed the basics of Email Studio in the Salesforce Marketing Cloud. We have covered: Content creation Subscriber behavior various methods of creating lists data extensions importing all the elements required for enticing emails for different subscribers In this segment, we will see: A/B testing Interactions and Tracing of the emails […]
Salesforce Marketing Cloud: Introduction to Email Studio 101
Salesforce provides different types of clouds and Marketing Cloud is one of them. Marketing Cloud is a platform that has multiple tools designed for an organization to interact with their customers or potential customers across various channels. Marketing Cloud provides various automations that makes the interactions with people more systematic, improve the reach and has […]
Salesforce 101: Introduction to the Fastest Growing CRM
New to Salesforce? Thinking about developing your skills? Welcome to a quick introduction to Salesforce and how you can start your own learning path with Trailhead. The Advantages of the Cloud Founded in 1999 by former Oracle executives Mark Benioff, Parker Harris, Dave Moellenhoff, and Frank Dominguez as a software as a service (SaaS) company, […]