We’re proud to announce that we’ve been honored with a Silver w3 Award in the Emerging Tech Features – AI Utility Integration category for our work with a top 20 U.S. utility provider. This recognition from the Academy of Interactive and Visual Arts (AIVA) celebrates our commitment to delivering cutting-edge, AI-powered solutions that drive real-world impact in the energy and utilities sector.

“Winning this w3 Award speaks to our pragmatism–striking the right balance between automation capabilities and delivering true business outcomes through purposeful AI adoption,” said Mwandama Mutanuka, Managing Director of Perficient’s Intelligent Automation practice. “Our approach focuses on understanding the true cost of ownership, evaluating our clients’ existing automation tech stack, and building solutions with a strong business case to drive impactful transformation.”

Modernizing Operations with AI

The award-winning solution centered on the implementation of a ServiceNow Virtual Agent to streamline internal service desk operations for a major utility provider serving millions of homes and businesses across the United States. Faced with long wait times and a high volume of repetitive service requests, the client sought a solution that would enhance productivity, reduce costs, and improve employee satisfaction.

Our experts delivered a two-phase strategy that began with deploying an out-of-the-box virtual agent capable of handling low-complexity, high-volume requests. We then customized the solution using ServiceNow’s Conversational Interfaces module, tailoring it to the organization’s unique needs through data-driven topic recommendations and user behavior analysis. The result was an intuitive, AI-powered experience that allowed employees and contractors to self-serve common IT requests, freeing up service desk agents to focus on more complex work and significantly improving operational efficiency.

Driving Adoption Through Strategic Change Management

Adoption is the key to unlocking the full value of any technology investment. That’s why our team partnered closely with the client’s corporate communications team to launch a robust change management program. We created a branded identity for the virtual agent, developed engaging training materials, and hosted town halls to build awareness and excitement across the organization. This holistic approach ensured high engagement and a smooth rollout, setting the foundation for long-term success.

Looking Ahead

The w3 Award is a reflection of our continued dedication to innovation, collaboration, and excellence. As we look to the future, we remain committed to helping enterprises across industries harness the full power of AI to transform their operations. Explore the full success story to learn more about how we’re powering productivity with AI, and visit the w3 Awards Winners Gallery to see our recognition among the best in digital innovation.

For more information on how Perficient can help your business with integrated AI services, contact us today.

As new technologies become available within the digital space, businesses must adapt quickly by modernizing their legacy systems and harnessing the power of the cloud to stay competitive. Forrester’s 2024 report recognizes 42 notable providers– and we’re proud to announce that Perficient is among them.

We believe our inclusion in Forrester’s Application Modernization and Multicloud Managed Services Landscape, Q4 2024 reflects our commitment to evolving enterprise applications and managing multicloud environments to enhance customer experiences and drive growth in a complex digital world.

With the demand for digital transformation growing rapidly, this landscape provides valuable insights into what businesses can expect from service providers, how different companies compare, and the options available based on provider size and market focus.

Application Modernization and Multicloud Managed Services

Forrester defines application modernization and multicloud managed services as:

“Services that offer technical and professional support to perform application and system assessments, ongoing application multicloud management, application modernization, development services for application replacements, and application retirement.”

According to the report,

“Cloud leaders and sourcing professionals implement application modernization and multicloud managed services to:

• Deliver superior customer experiences.
• Gain access to technical and transformational skills and capabilities.
• Reduce costs associated with legacy technologies and systems.”

By focusing on application modernization and multicloud management, Perficient empowers businesses to deliver superior customer experiences through agile technologies that boost user satisfaction. We provide clients with access to cutting-edge technical and transformational skills, allowing them to stay ahead of industry trends. Our solutions are uniquely tailored to reduce costs associated with maintaining legacy systems, helping businesses optimize their IT budgets while focusing on growth.

Focus Areas for Modernization and Multicloud Management

Perficient has honed its expertise in several key areas that are critical for organizations looking to modernize their applications and manage multicloud environments effectively. As part of the report, Forrester asked each provider included in the Landscape to select the top business scenarios for which clients select them and from there determined which are the extended business scenarios that highlight differentiation among the providers. Perficient self-reported three key business scenarios that clients work with us out of those extended application modernization and multicloud services business scenarios:

• Infrastructure Modernization: We help clients transform their IT infrastructure to be more flexible, scalable, and efficient, supporting the rapid demands of modern applications.
• Cloud-Native Development Execution: Our cloud-native approach enables new applications to leverage cloud environments, maximizing performance and agility.
• Cloud Infrastructure “Run”: We provide ongoing support for cloud infrastructure, keeping applications and systems optimized, secure, and scalable.

Delivering Value Through Innovation

Perficient is listed among large consultancies with an industry focus in financial services, healthcare, and the manufacturing/production of consumer products. Additionally, our geographic presence in North America, Latin America, and the Asia-Pacific region was noted.

We believe that Perficient’s inclusion in Forrester’s report serves as another milestone in our mission to drive digital innovation for our clients across industries. We are proud to be recognized among notable providers and look forward to continuing to empower our clients to transform their digital landscapes with confidence. For more information on how Perficient can help your business with application modernization and multicloud managed services, contact us today.

Download the Forrester report, The Application Modernization And Multicloud Managed Services Landscape, Q4 2024, to learn more (link to report available to Forrester subscribers and for purchase).