Today’s environment is relentlessly volatile. It rewards speed over size, agility over efficiency, and cross-functional flow over rigid structure. You must be ready to shift and scale your teams as priorities change. The way forward requires a comprehensive digital strategy that defines the capabilities, agility, and alignment to put you on the right side of digital disruption.

IDC Market Glance: Digital Business Professional Services

Perficient is excited to be included in the most recent IDC Market Glance: Digital Business Professional Services report. According to the IDC, this report “describes the segments and structure of the market and provides an illustrative list of participating vendors.”

We were included in IDC’s report as a Technology Transformation Dominant, a critical segment that IDC defines as “organizations [that] offer technology consulting advice and services as their primary service line to drive digital transformation.”

Scale Technology Strategies to Enable Business Change

Our strategists employ an approach that seamlessly emphasizes time to value. We’ll help you create a technology roadmap that hews closely to strategic, organizational goals – a plan that’s ready to deliver at the speed and scale your business demands. We feel that our inclusion in this report is a testament to our expertise in delivering the best solutions to maximize business outcomes for our clients.

The future of digital professional services is technology transformation. Technology transformation goes far beyond putting tools in place. These tools guide organizations forward, delivering real-time changes to compete effectively and operate efficiently. Because having the right technology can make or break your business, today’s IT leaders find themselves responsible for much more than technical execution. With digital transformation tools through platforms like Envision Online, we’ll help you rationalize, integrate, modernize, scale, and migrate systems needed to support the changing needs of your business.

To learn more about how Perficient can help you join the right side of digital disruption, visit Technology Transformation / Perficient.

Moving Towards Sustainability

In a movement toward sustainability, most organizations are working toward becoming more energy efficient and less reliant on natural gas. There is a lot more work to be done in this area for many Fortune 100 companies. A leading utility company is staying on top of this trend and working tirelessly to scale their EV charging sites from their current 10+ charging stations across 5 states to an impressive 100-300 charging sites.

“How is this utility company planning to achieve such rapid expansion?” you might ask. Perficient, in close collaboration with the organization, enters the scene right from the preliminary design phases. One critical aspect of this collaboration is working on the Asbuilt form, an extremely detailed chart that outlines all the geospatial information required by contractors to proceed. This meticulous design process ensures compliance with state requirements for electrical lines and serves as a crucial foundation for the scaling of EV charging stations.

Supply Chain Insights and Standardization

Outsourcing the business processes in the supply chain has often resulted in a lack of insight into progress and inventory management. To solve this problem, Perficient has developed various resources and strategies. An internal dashboard provides metrics for performance management and enhances visibility within the supply chain. Additionally, Perficient’s capitalization time study enables the utility company to categorize efforts in product development as capitalized expenditure, streamlining cost control. By partnering with project managers responsible for EV sites, reporting cadence and metrics are established, facilitating efficient procurement and supply chain functions. Through these actions, we are able to ensure that the company is starting off its scaling on the right foot.

Construction on sites was taking up a large amount of time. To solve this problem, we needed to lessen the construction time and standardize the ordering process. By standardizing and forecasting, we were able to take the next step into demand planning, and alignment with the energy company’s larger capital targets. By internalizing these processes, not only is the organization able to gain insight into its progress, but they are also able to control costs more effectively.

The Future of Supply Chain

The future of supply chain is bright, especially with the help of third-party logistics providers. When a company uses a third-party logistics provider (3PL), they are trusting a third party that specializes in the industry to work between the entities of what the business wants to happen, how the contractors are implementing it, being the middleman to house their products, and distributing them from the final mile to the construction site. This is great in theory, but relying solely on 3PLs can limit an organizations visibility into the status of their operations.

By bringing in virtual warehousing, corporations are able to gain insight into all these systems, especially into the ordering capability of the 3PLs, which allows for a strengthened visibility component.

Another facet of future supply chain expansion is asset tagging. This utility company is currently working on establishing an internal system for asset management, while also centralizing standardization and cataloging on a dedicated web page. This trend of consolidating outsourced processes and moving towards internalization is expected to continue shaping the supply chain industry.

In lieu of the sustainability trends, the energy company has made significant strides toward scaling their EV charging states and making them more accessible to the public. With a considerable focus on the standardization of processes via tools such as an internal dashboard and a capitalization time study, Perficient’s supply chain experts were instrumental in creating a successful scaling plan to spring into action.

Stay tuned to learn more about our work with this utility corporation and future supply chain trends.

Most of us always hoped to apply what we learned in the classroom to our daily lives. In this episode, Jim Hertzfeld talks with Luca Ranzani, Team Captain & Manufacturing Lead, Mechanical and Industrial at MRacing, about his experience building racecars and leading the team in global competitions. This is a must-listen, be sure to check it out!

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Meet our Guest

Luca Ranzani is the Team Captain for MRacing, the Formula SAE team at the University of Michigan. He joined the team in 2018, and throughout the years, he held the position of Suspension Director and Team Captain. At UofM, he is a double major in Mechanical Engineering and Industrial and Operations Engineering, with plans to graduate in December 2023.

Meet the Host

Jim Hertzfeld is a Principal and Chief Digital Strategist for Perficient. He works with clients to convert market insights into real-world digital products and customer experiences that actually grow their business.

LinkedIn | Perficient

For more information on all things Formula SAE, read here!

In this episode, Jim and Kim talk with Tara Becker, principal of digital health strategy at Perficient, about how to meet both consumer and employee needs in the healthcare industry. It’s no secret that clinicians burned out post-pandemic.

Are there ways that we can champion the industry toward a new digital future? Listen to this week’s episode to learn how to mix people, processes, and technology to support healthcare employees and consumers.

We’d love to get your feedback on a “white noise” word or topic you’d like for us to cover. Send your suggestions to podcast@perficient.com. 

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Meet our Guest

Tara is a Principial of Digital Health Strategy at Perficient with deep experience in planning, messaging, execution, optimization, digital marketing, business development, and process improvement. She is passionate about diagnosing complex business challenges and developing innovative solutions to achieve measurable results for my clients. She leads a team of talented strategists and consultants and partner with c-suite clients to develop innovative business strategies.

Meet the Hosts

Jim Hertzfeld is a Principal and Chief Digital Strategist for Perficient. He works with clients to convert market insights into real-world digital products and customer experiences that actually grow their business.

LinkedIn | Perficient

Kim Williams-Czopek is a General Manager of Commerce US Operations at Perficient. She works with clients to devise digital experience strategies and how to translate strategies to tactics. She specializes in digital commerce, digital product development, user research and testing strategies, and digital responsibility.

LinkedIn | Perficient

Hey digital strategists, are you looking to learn more about how your design strategy can align better with? Look no further than this week’s episode of What If? So What? featuring Keith Wolf, director of digital strategy consulting at Perficient. Can thinking visually help improve the overall function of your product? Listen to find out!

We’d love to get your feedback on a “white noise” word or topic you’d like for us to cover. Send your suggestions to podcast@perficient.com. 

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Meet our Guest

Keith is a creative-centric strategist with over 25 years of experience. Keith is responsible for customer experience (CX) thought leadership, CX strategy & design, and leading the delivery of customer-centric innovation. Keith works with clients to amplify their brand’s purpose by delivering valuable and engaging experiences to their customers.

Meet the Hosts

Jim Hertzfeld is a Principal and Chief Digital Strategist for Perficient. He works with clients to convert market insights into real-world digital products and customer experiences that actually grow their business.

LinkedIn | Perficient

Erica is a Director of Digital Strategy Consulting at Perficient. She works with clients to produce digital experience strategies and convert strategies into tactics. She specializes in Commerce, Digital, Retail, & Consumer Markets Strategy & Innovation.

Linkedin | Perficient

Listen up, content strategists! Want to learn about the latest digital transformation trends? Tune in to the new episode of What If? So What? as Jim and Kim answer submitted listener questions. You don’t want to miss it!

We’d love to get your feedback on a “white noise” word or topic you’d like for us to cover. Send your suggestions to podcast@perficient.com. 

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Meet the Hosts

Jim Hertzfeld is a Principal and Chief Digital Strategist for Perficient. He works with clients to convert market insights into real-world digital products and customer experiences that actually grow their business.

LinkedIn | Perficient

Kim Williams-Czopek is a General Manager of Commerce US Operations at Perficient. She works with clients to devise digital experience strategies and how to translate strategies to tactics. She specializes in digital commerce, digital product development, user research and testing strategies, and digital responsibility.

LinkedIn | Perficient

Listen up, brand strategists! Are there meaningful ways to maintain customer loyalty that you’ve never thought of?  Listen to the new episode of What If? So What?, where Jim and Kim talk with Justin Huckins, Director of Strategy and Innovation at Perficient, about customer reward systems and how different brand loyalty techniques can generate success.

Can customer loyalty be built through trust as opposed to accumulating points? Tune into this week’s episode to find out!

We’d love to get your feedback on a “white noise” word or topic you’d like for us to cover. Send your suggestions to podcast@perficient.com. 

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Meet our Guest

Justin is a Director of Digital Strategy and Innovation at Perficient with a focus on mar-tech, automotive, loyalty and overall digital strategy. He helps organizations gain insights, understand industry trends, build trust with customers, and utilize their technology stacks to establish digital products that achieve optimum business value and grow revenue. He has worked in consulting for over 10 years supporting customers across multiple industries including automotive, manufacturing, insurance, retail, healthcare and financial services.

Meet the Hosts

Jim Hertzfeld is a Principal and Chief Digital Strategist for Perficient. He works with clients to convert market insights into real-world digital products and customer experiences that actually grow their business.

LinkedIn | Perficient

Kim Williams-Czopek is a General Manager of Commerce US Operations at Perficient. She works with clients to devise digital experience strategies and how to translate strategies to tactics. She specializes in digital commerce, digital product development, user research and testing strategies, and digital responsibility.

LinkedIn | Perficient

Listen up, content marketers! Are robots about to take your job? Don’t panic just yet. Listen to  the new episode of What If? So What?, where Jim and Kim talk with Eve Sangenito, principal of digital marketing & customer experience consulting at Perficient. In this episode, they investigate the depths of generative AI and its potential impact on content marketing.

Does AI have a place in your content marketing workflow? Tune into this week’s episode to find out!

We’d love to get your feedback on a “white noise” word or topic you’d like for us to cover. Send your suggestions to podcast@perficient.com. 

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Meet our Guest

Eve Sangenito is a Principal at Perficient with a focus on digital marketing and customer experience solutions. She helps organizations deliver an impact on revenue growth, market presence, brand credibility, and productivity. In her experience over the past 20+ years, she has built corporate and agency teams, and designed performance-driven digital marketing programs for mid-tier to global enterprise brands across virtually every industry.

Meet the Hosts

Jim Hertzfeld is a Principal and Chief Digital Strategist for Perficient. He works with clients to convert market insights into real-world digital products and customer experiences that actually grow their business.

LinkedIn | Perficient

Kim Williams-Czopek is a General Manager of Commerce US Operations at Perficient. She works with clients to devise digital experience strategies and how to translate strategies to tactics. She specializes in digital commerce, digital product development, user research and testing strategies, and digital responsibility.

LinkedIn | Perficient

In this episode of What If? So What? Jim and Kim talk with Eric Walk, director of enterprise data strategy at Perficient, and explore the potential of data mesh to democratize data and fundamentally change the way people work.

Can this product-oriented approach help organizations control and trust their data for more-efficient decision-making? Get ready to find out!

We’d love to get your feedback on a “white noise” word or topic you’d like for us to cover. Send your suggestions to podcast@perficient.com. 

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Meet our Guest

Eric Walk is the Director of Enterprise Data Strategy at Perficient. As Director of Enterprise Data Strategy, he focuses on the intersection of strategy, data and technology, and business outcomes that drive growth. Before shifting his focus to strategy and architecture, Eric worked on the product side as a technical architect, building tailored, practical roadmaps and business cases for clients.

Meet the Hosts

Jim Hertzfeld is Principal and Chief Digital Strategist for Perficient. He works with clients to convert market insights into real-world digital products and customer experiences that actually grow their business.

LinkedIn | Perficient

Kim Williams-Czopek is a General Manager of Commerce US Operations at Perficient. She works with clients to devise digital experience strategies and how to translate strategies to tactics. She specializes in digital commerce, digital product development, user research and testing strategies, and digital responsibility.

LinkedIn | Perficient

In this episode, Jim and Kim talk with Brian Flanagan, Digital Experience Strategist at Perficient, about the rise of generative AI and its potential to replace or augment human workers. Is this the end of the road for half the workforce, or just the beginning of a new era in productivity? Get ready to ponder the humanness of it all in this thought-provoking episode.

We’d love to get your feedback on a “white noise” word or topic you’d like for us to cover. Send your suggestions to podcast@perficient.com. 

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Meet our Guest

Brian Flanagan is a Digital Experience Strategist at Perficient. In this role, he serves as a trusted advisor to Perficient’s clients and is responsible for developing digital strategies that drive business results. With over 25 years of experience, Brian has a deep understanding of the digital landscape and a proven track record of delivering innovative and engaging customer experiences. He is known to stay ahead of the curve and is consistently on the lookout for opportunities to enhance the customer experience through next-generation technologies.

Meet the Hosts

Jim Hertzfeld is Principal and Chief Digital Strategist for Perficient. He works with clients to convert market insights into real-world digital products and customer experiences that actually grow their business.

LinkedIn | Perficient

Kim Williams-Czopek is a General Manager of Commerce US Operations at Perficient. She works with clients to devise digital experience strategies and how to translate strategies to tactics. She specializes in digital commerce, digital product development, user research and testing strategies, and digital responsibility.

LinkedIn | Perficient

In this episode, Jim talks with Will Stacy, Chief Marketing & Digital Officer at GM Financial, about how to approach leadership in the face of massive disruption and how a culture of mentorship makes a world of difference in how an organization grows and evolves.

We’d love to get your feedback on a “white noise” word or topic you’d like for us to cover. Send your suggestions to podcast@perficient.com. 

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Meet our Guest

Will Stacy, IV is Executive Vice President, Chief Marketing and Digital Officer at GM Financial, the captive finance company for General Motors. He is a frequent speaker on interactive marketing, servant leadership, DE&I, managing creative teams, and building and managing in-house marketing agencies.

Meet the Hosts

Jim Hertzfeld is Principal and Chief Digital Strategist for Perficient. He works with clients to convert market insights into real-world digital products and customer experiences that actually grow their business.

LinkedIn | Perficient

Kim Williams-Czopek is a Director of Digital Strategy at Perficient. She works with clients to devise digital experience strategies and how to translate strategies to tactics. She specializes in digital commerce, digital product development, user research and testing strategies, and digital responsibility.

LinkedIn | Perficient

In this episode, Kim talks with Katie King published author and CEO of AI in Business, who will convince us that robots aren’t taking over the world and that if you aren’t already investing in AI, you’re behind the curve.

We’d love to get your feedback on a “white noise” word or topic you’d like for us to cover. Send your suggestions to podcast@perficient.com. 

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Meet our Guest

Katie King is a published author, speaker, trainer, and consultant on artificial intelligence, digital, STEM, leadership, and business transformation. She is a member of the U.K. Government All-Party Parliamentary Group task force for the adoption of AI and an Editorial Board Member for the AI and Ethics Journal.

Meet the Hosts

Jim Hertzfeld is Principal and Chief Digital Strategist for Perficient. He works with clients to convert market insights into real-world digital products and customer experiences that actually grow their business.

LinkedIn | Perficient

Kim Williams-Czopek is a Director of Digital Strategy at Perficient. She works with clients to devise digital experience strategies and how to translate strategies to tactics. She specializes in digital commerce, digital product development, user research and testing strategies, and digital responsibility.

LinkedIn | Perficient