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Jane Louis

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Microsoft is a “Clear Leader” in Cloud Security, Says CEO

During Microsoft’s recent third quarter earnings call, CEO Satya Nadella called the company “a clear leader in cloud security,” while reporting 58% growth in commercial cloud sales. Total sales during Q3 increased by 15.5% to $26.82 billion. Perficient’s chairman and CEO, Jeff Davis, told CRN that our cloud growth has been in line with Microsoft’s, […]

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[Guide] Build a Better CX with AEM on Microsoft Azure

When Microsoft and Adobe announced their partnership in 2016 to pair Adobe marketing technologies with the Microsoft cloud, we were excited: Not only would two of our top partners be working together, but they also shared our goal “to help enterprise companies embrace digital transformation and deliver compelling, personalized experiences through every phase of their […]

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Why Cybersecurity is Important to Marketers – Not Just IT

The Responsibility is Shifting When Adobe and Microsoft announced their partnership – and that Microsoft Azure is the preferred platform for hosting Adobe Marketing Cloud – the line between marketing and IT became even more blurred. The crossover between marketing technology and IT is not new, but it is continuing to increase year-on-year with no […]

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[Webinar] Take Your Contact Center to the Next Level with Amazon Connect

Amazon’s customer contact center handles millions of requests every day using technology that enables them to consistently provide world-class customer service. And now you can leverage that same technology to transform your own contact center with Amazon Connect! Your customers demand a great experience and a high level of service – and you can give […]

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Microsoft Reports Revenue Growth, Led by the Cloud

Microsoft reported yesterday that Azure revenue nearly doubled in the company’s second quarter of fiscal year 2018, ending on Dec. 31, 2017. According to CRN, 2018 Q2 marks the tenth straight quarter of reports that Azure revenue grew 90% or more on a year-over-year basis. According to Microsoft CEO Satya Nadella: “The intelligent cloud, intelligent […]

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QA Solutions for SharePoint Upgrades

On our Optimized Global Delivery blog, Cathy Zhang reviews QA solutions for SharePoint upgrades: As SharePoint gets stronger and stronger, SharePoint Online and SharePoint 2016 have more new features and abilities. Enterprise can provide more functionality to business users with less customization and at a lower cost. According to the upgrading solutions, QA strategy needs […]

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Omni-channel Contact Centers: Delightful or Annoying to Users?

The purpose of implementing new technologies in your omni-channel contact center is to delight and better serve customers and create brand loyalty. However, implementing disparate new communication channels more often than not annoys customers, rather than delighting them. Customers will inevitably have problems or questions about your products or services. A product may need to […]

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Adobe Experience Manager on Microsoft Azure: Better Together

Microsoft and Adobe announced their partnership last fall, and as a leading partner to both, we’ve been hard at work understanding how this alliance will benefit our customers. Check out our Adobe blog, where we take a closer look at Adobe Experience Manager and Microsoft Azure, and find out how combining the two solutions can […]

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[Guide] Modernize Your Digital Omni-channel Contact Centers

The marriage of traditional customer communication channels like phone calls and emails with modern, digital channels such as social media, mobile apps, and AI bots has created new opportunities and venues for customers to interact with businesses. This increase in customer touchpoints can lead to more sales and brand loyalty, but it also gives businesses […]

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Maximize Your Healthcare Community Outreach with Dynamics 365

As healthcare providers resolve privacy and compliance challenges, they are increasingly looking for opportunities to build and improve relationships with the community. However, many healthcare providers struggle to launch outreach programs that can manage and track interactions within a cost effective solution. Perficient’s Healthcare Community Outreach solution on Microsoft Dynamics 365 can help. Healthcare Community […]

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Clarity Connect: Contact Center for O365 & Skype for Business

Gain all the advantages of a cloud contact center while still leveraging your investment in Office 365 or Skype for Business with Clarity Connect. Clarity Connect was developed exclusively for and is native to Skype for Business. As a result, no additional software clients need to be installed – agents and supervisors can just open […]

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Royal Caribbean: Smooth Sailing with SharePoint

Known for its innovations in the industry with cutting-edge cruise ships and unique onboard activities, Royal Caribbean also leads the way with technology innovation. Royal Caribbean’s legal team was inundated with requests and needed a way to improve operations by working smarter and more efficiently. We built a SharePoint platform on Microsoft Azure that automates […]

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Having Trouble with Exchange Online Distribution List Management?

During migration from an on-premises Exchange system to Exchange Online, group management functionality is lost. A known limitation of Exchange Online prevents migrated users from managing distribution lists previously stored on premises. Our new app can help. Check out our video, and contact us to learn more!

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Giving Back to Local Communities with Microsoft

Every year at Microsoft Inspire, we participate in the U.S. One Commercial Partner (OCP) community project. This is one of our favorite parts of Inspire – we love getting involved with the local community and sharing our time with them. This year, Perficient joined Microsoft at The Fishing School in Washington, D.C. to install a […]

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Microsoft 365: Deploying Office 365 ProPlus with Intune

Along with the launch of Microsoft 365, Microsoft recently announced the ability to deploy Office 365 ProPlus applications from the cloud with Intune. As Microsoft puts it, “This development marks the first step towards having simple and enterprise-ready ProPlus deployment capabilities with Intune with more enhancements to come in the near future.” Check out this […]

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Considering an Azure Active Directory Hybrid Identity Solution?

Identity solutions can be complicated, especially with the rising popularity of consumer-based devices and cloud SaaS applications in the corporate space. Microsoft recognizes this, and to help, they’ve put together the Hybrid Identity Design Considerations Guide. According to Microsoft, “[This guide] will help you to understand how to design a hybrid identity solution that best […]

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Digital Transformation in Retail Using Microsoft Dynamics 365

On the Microsoft Dynamics 365 blog, Ed Kennedy from our partner Episerver analyzes the use of Dynamics 365 combined with eCommerce platforms to improve the retail experience. He writes: “Retailers already benefit from how Microsoft Dynamics 365 integrates enterprise resource planning (ERP) and customer relationship management (CRM) into a single, cloud-based solution. Dynamics 365 has […]

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Perficient Named in Gartner Market Guide for Migration Services

Research firm Gartner recently issued its Market Guide for Implementation and Migration Services — Microsoft Office 365, SharePoint and Skype Services. This guide is intended to help organizations select vendors to assist with complex migrations to Office 365 while decreasing risk. According to Gartner’s research, 86% of respondents said that they already have moved or […]

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Microsoft 365 Enterprise – The Basics

One of the biggest pieces of news coming out of Microsoft Inspire is the launch of Microsoft 365. Microsoft touts it as a solution that “brings together Office 365, Windows 10 and Enterprise Mobility + Security, delivering a complete, intelligent and secure solution to empower employees.” From the Office Blog: “Microsoft 365 Enterprise is designed for […]

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