During Microsoft’s recent third quarter earnings call, CEO Satya Nadella called the company “a clear leader in cloud security,” while reporting 58% growth in commercial cloud sales. Total sales during Q3 increased by 15.5% to $26.82 billion. Perficient’s chairman and CEO, Jeff Davis, told CRN that our cloud growth has been in line with Microsoft’s, […]
Blogs from this Author
[Guide] Build a Better CX with AEM on Microsoft Azure
When Microsoft and Adobe announced their partnership in 2016 to pair Adobe marketing technologies with the Microsoft cloud, we were excited: Not only would two of our top partners be working together, but they also shared our goal “to help enterprise companies embrace digital transformation and deliver compelling, personalized experiences through every phase of their […]
Why Cybersecurity is Important to Marketers – Not Just IT
The Responsibility is Shifting When Adobe and Microsoft announced their partnership – and that Microsoft Azure is the preferred platform for hosting Adobe Marketing Cloud – the line between marketing and IT became even more blurred. The crossover between marketing technology and IT is not new, but it is continuing to increase year-on-year with no […]
[Webinar] Take Your Contact Center to the Next Level with Amazon Connect
Amazon’s customer contact center handles millions of requests every day using technology that enables them to consistently provide world-class customer service. And now you can leverage that same technology to transform your own contact center with Amazon Connect! Your customers demand a great experience and a high level of service – and you can give […]
Microsoft Reports Revenue Growth, Led by the Cloud
Microsoft reported yesterday that Azure revenue nearly doubled in the company’s second quarter of fiscal year 2018, ending on Dec. 31, 2017. According to CRN, 2018 Q2 marks the tenth straight quarter of reports that Azure revenue grew 90% or more on a year-over-year basis. According to Microsoft CEO Satya Nadella: “The intelligent cloud, intelligent […]
[Guide] Amplify the Power of Amazon Connect
Learn 7 Ways to Go Beyond the Basic Contact Center
QA Solutions for SharePoint Upgrades
On our Optimized Global Delivery blog, Cathy Zhang reviews QA solutions for SharePoint upgrades: As SharePoint gets stronger and stronger, SharePoint Online and SharePoint 2016 have more new features and abilities. Enterprise can provide more functionality to business users with less customization and at a lower cost. According to the upgrading solutions, QA strategy needs […]
Omni-channel Contact Centers: Delightful or Annoying to Users?
The purpose of implementing new technologies in your omni-channel contact center is to delight and better serve customers and create brand loyalty. However, implementing disparate new communication channels more often than not annoys customers, rather than delighting them. Customers will inevitably have problems or questions about your products or services. A product may need to […]
Adobe Experience Manager on Microsoft Azure: Alliance and Partnership
Microsoft and Adobe announced their partnership last fall, and as a leading partner to both, we’ve been hard at work understanding how this alliance will benefit our customers. Check out our Adobe blog, where we take a closer look at Adobe Experience Manager and Microsoft Azure, and find out how combining the two solutions can […]
[Guide] Modernize Your Digital Omni-channel Contact Centers
The marriage of traditional customer communication channels like phone calls and emails with modern, digital channels such as social media, mobile apps, and AI bots has created new opportunities and venues for customers to interact with businesses. This increase in customer touchpoints can lead to more sales and brand loyalty, but it also gives businesses […]
Maximize Your Healthcare Community Outreach with Dynamics 365
As healthcare providers resolve privacy and compliance challenges, they are increasingly looking for opportunities to build and improve relationships with the community. However, many healthcare providers struggle to launch outreach programs that can manage and track interactions within a cost effective solution. Perficient’s Healthcare Community Outreach solution on Microsoft Dynamics 365 can help. Healthcare Community […]
Clarity Connect: Contact Center for O365 & Skype for Business
Gain all the advantages of a cloud contact center while still leveraging your investment in Office 365 or Skype for Business with Clarity Connect. Clarity Connect was developed exclusively for and is native to Skype for Business. As a result, no additional software clients need to be installed – agents and supervisors can just open […]