Jim Hertzfeld, Author at Perficient Blogs
Blog

Posts by this Author

  • Topics
  • Industries
  • Partners

Explore

Topics

Industries

Partners

Jim Hertzfeld

Principal and Chief Strategist

Jim Hertzfeld is Principal and Chief Strategist for Perficient Digital, and works with clients to make their customers and shareholders happy through insanely great digital experiences.

jimhertzfeld

Posts by this author:

4 Strategies to Make CX a Competitive Differentiator

I have two pieces of old news to report. First, the world is changing faster than ever. The second piece of old news: customers are more empowered than ever and have almost complete control over their own journey. So, what is the real news today? These two well-established trends have joined forces to push companies […]

Read more

The Requirements: A Comedy, Part 2

In the classic documentary This is Spinal Tap, crack documentarian Marti DeBergi captures a textbook case of requirements specifications gone awry.  The dialogue went like this: Ian: When we get the actual, uh, set, when we get the piece,  it’ll…it’ll follow exactly these specifications. I mean even these contours and everything? Artist: Um, I’m not […]

Read more

The Requirements: In Iambic Pentameter

This is the fourth entry in a series on what constitutes good requirements, regardless of how they are written, stated, shown, or otherwise intended.  In this entry, we offer a gentle reminder that requirements should also be verifiable. When requirements are verifiable it simply means that they are expressed in a way that our product […]

Read more

The Requirements: A Comedy

This is the third entry in a series on what constitutes good requirements, regardless of how they are written, stated, shown, or otherwise intended.  In this entry, we cover how language affects the ambiguity of requirements. When requirements are unambiguous it means that they have one and only one interpretation by everyone involved. How would […]

Read more

The Requirements: A Drama

This is the second entry in a series on what constitutes good requirements, regardless of how they are written, stated, shown, or otherwise intended.  In this entry, we cover two characteristics that go hand in hand and are generally the responsibility of the customer and user: correct and complete. You probably haven’t tried my grandmother’s […]

Read more

The Requirements: A Love Story

“I know that you believe that you understand what you think I said but I am not sure you realize that what you heard is not what I meant.” -Robert McCloskey, former U.S. State Department spokesman Regardless of how your software project is organized, how it is being run, or what you are building, sooner […]

Read more

Subscribe to the Weekly Blog Digest:

Sign Up