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David Chapman

David is the General Manager for Perficient's Organizational Change Management practice, part of the Strategic Advisors Team. He has over twenty years of consulting experience and resides in Charlotte, North Carolina.

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The Importance of OCM in Application Modernization Projects

In the post Tips for Getting Started with Application Modernization, we touched on the importance of organizational change management (OCM) in application modernization efforts. In this blog, I want to explore that further and talk about why OCM is necessary when modernizing your applications – or in any project. What is OCM? Change management can […]

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3 Best Practices for Driving User Engagement & Adoption of Microsoft Teams

More than many other applications, and specifically, more than the other Microsoft tools, implementing Microsoft Teams is a bigger challenge people-wise than technology-wise. Sure, there are absolutely technical aspects for an implementation that should not be taken lightly, including configuration, file migration, and security, to name a few, but frankly, and with no disrespect to […]

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Secure Adoption for the Long Term Change Management Initiative

My previous blog dives into the different training styles in change management initiatives. In the final blog of this series, I analyze adoption and change management implementations for long-term success. There’s an adage that says, “No one likes change.” I’d like to add to that, “Even change managers don’t like change.” As humans, we’re naturally […]

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Training: It’s Not One Size Fits All!

Previously, I discussed meaningful training, and change management adoption. This blog dives into the different types of training styles in change management initiatives. Effective communication is not one size fits all. Studies have repeatedly shown that effective communication must be sent at least seven times over at least three channels for it to land and […]

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Effective Communication Leads to Meaningful Training

My last blog highlighted how proper stakeholder assessments can provide efficient planning and strategies. My next installment in this series will explore meaningful training, and change management adoption. It’s frustrating when change management gets called upon to provide training, and only training, with the expectation that is the only thing required for the successful adoption […]

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Stakeholder Assessments Drive Effective Planning and Strategy

Previously, I highlighted stakeholder management in a change management initiative and the benefit that comes with it. This blog will highlight how proper stakeholder assessments can provide efficient planning and strategies. At least once a week, I open my spam folder to find hundreds of messages. Sometimes I’ll briefly scan them before deleting, and other […]

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Don’t Over-Look Stakeholder Management in Change Management

My previous blog analyzed executive alignment in a change management initiative. This blog will highlight stakeholder management in a change management initiative and the benefit that comes with it. Stakeholder management is the lesser known brother of the organizational change management heavyweights: communications and training. This is the area we most often overlook or choose […]

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Executive Alignment is Critical to Change Management

My last blog analyzed change management. This blog will highlight executive alignment and how that benefits a change management initiative. Have you ever played on or seen a sports team where the coaches didn’t see eye to eye? Perhaps it was related to game strategy. Maybe skill techniques. Or what about as a child, when […]

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[Guide] Change Management Best Practices from Real Projects

Organizational change management is about defining and driving behavioral changes to individuals, groups of individuals, and entire organizations. It’s about increasing user adoption. Now, change management theories look great on paper. Many practitioners have gone through classes, read books, and have even become certified in change management but still struggle with how to actually perform […]

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Resources to Accelerate User Adoption of O365

Today’s post marks the beginning of the final section of this blog series dedicated to boosting adoption of Office 365 through organizational change management (OCM). The previous four posts set the stage for what we’re about to do, accelerating user readiness in the adoption of Office 365. To accelerate readiness for and adoption of O365, […]

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A Proven Approach for Change and Adoption of Office 365

In my most recent blog post we discussed some scenarios expressing of the importance of organizational change management (OCM) in an Office 365 (O365) implementation. This post will focus on the approach for change and adoption of O365. An organization must be ready, willing and able for the change and adoption of Office 365. A […]

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3 Change Management Strategies to Drive Digital Transformation

Digital transformation causes disruption because it holistically changes an organization. It changes the way people work, a company’s essence, and how it operates. Consequently, it sometimes even changes the culture. Change management’s role is to help along the entire journey. More business leaders realize that change management needs to be incorporated in everything a company […]

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The Importance of OCM to an Office 365 Implementation

In my preceding blog post, we discussed some examples of increasing success and managing disruption with change management. Today, we’ll discuss the significance of organizational change management (OCM) to an effective Microsoft Office 365 (O365) implementation. Consider the implications that change management can have on implementing a solution like O365. O365 is a cloud-based subscription […]

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Increase Success by Managing Disruption with Change Management

My previous post focused on the first stage in adopting O365 through change management. Today’s post puts the spotlight on increasing success and managing disruption. Did you know that projects backed with a successful change management program are six times more likely to be successful than those that don’t? Prosci first conducted this study several […]

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A Primer on Organizational Change Management

There’s a lot to consider when implementing Microsoft Office 365 (O365) – be it one application or the entire suite. Often, the last thing organizations think about is the impact on the users. Yet they are your most valuable asset, and their adoption can drive true value and impact across the entire organization. The content […]

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“No One Has Ever Shut a Door” at Perficient

Our Perficient colleagues share how they live and breathe our core values. Here, David Chapman, General Manager and Chief Strategist, Organizational Change Management, writes about being in awe of his colleagues and grateful for the experiences he’s had while working at Perficient.  When I think about why I take a lot of pride in working at Perficient, it’s […]

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4 Steps to Effective Change Management Communications

I’m amazed at how often I get asked – and frankly argued with – about the amount of work that it takes to perform change management activities. After all, it’s not that hard to “send out a few emails,” right? Wrong. Sending out a few emails isn’t rocket science. But it’s also not as simple […]

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Biggest Change Management Mistake: Treating All Stakeholders the Same

Treating all stakeholders the same is one of the most common, yet biggest, mistakes that change managers make today. Why? Because they’re not the same. As a sports fan – one who likes to both play and watch sports on TV – I came up with an analogy to illustrate the complexity of change management. The difference […]

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4 Reasons You Need Executive Buy-in for Change Management

Project-related change management activities often bring to mind logistical communications and training events. Something employees often want to know during this time: “what does this project mean to me and my job?” A user’s direct management should field that type of inquiry. Employees perceive direct managers to “understand me and my job.” That’s just a small […]

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3 Reasons to Start Change Management Work Early

Have you ever been cooking and realized somewhere along the process that you missed a key ingredient? Once you’ve figured it out, you’re left with three options: Start over. Skip the ingredient altogether. Throw it in anyway and hope for the best. When we choose the third option, our dish usually doesn’t taste quite like […]

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