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David Chapman

David is the General Manager for Perficient's Organizational Change Management practice, part of the Strategic Advisors Team. He has over twenty years of consulting experience and resides in Charlotte, North Carolina.

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A Proven Approach for Change and Adoption of Office 365

In my most recent blog post we discussed some scenarios expressing of the importance of organizational change management (OCM) in an Office 365 (O365) implementation. This post will focus on the approach for change and adoption of O365. An organization must be ready, willing and able for the change and adoption of Office 365. A […]

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3 Change Management Strategies to Drive Digital Transformation

Digital transformation causes disruption because it holistically changes an organization. It changes the way people work, a company’s essence, and how it operates. Consequently, it sometimes even changes the culture. Change management’s role is to help along the entire journey. More business leaders realize that change management needs to be incorporated in everything a company […]

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The Importance of OCM to an Office 365 Implementation

In my preceding blog post, we discussed some examples of increasing success and managing disruption with change management. Today, we’ll discuss the significance of organizational change management (OCM) to an effective Microsoft Office 365 (O365) implementation. Consider the implications that change management can have on implementing a solution like O365. O365 is a cloud-based subscription […]

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Increase Success by Managing Disruption with Change Management

My previous post focused on the first stage in adopting O365 through change management. Today’s post puts the spotlight on increasing success and managing disruption. Did you know that projects backed with a successful change management program are six times more likely to be successful than those that don’t? Prosci first conducted this study several […]

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A Primer on Organizational Change Management

There’s a lot to consider when implementing Microsoft Office 365 (O365) – be it one application or the entire suite. Often, the last thing organizations think about is the impact on the users. Yet they are your most valuable asset, and their adoption can drive true value and impact across the entire organization. The content […]

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“No One Has Ever Shut a Door” at Perficient

Our Perficient colleagues share how they live and breathe our core values. Here, David Chapman, General Manager and Chief Strategist, Organizational Change Management, writes about being in awe of his colleagues and grateful for the experiences he’s had while working at Perficient.  When I think about why I take a lot of pride in working at Perficient, it’s […]

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4 Steps to Effective Change Management Communications

I’m amazed at how often I get asked – and frankly argued with – about the amount of work that it takes to perform change management activities. After all, it’s not that hard to “send out a few emails,” right? Wrong. Sending out a few emails isn’t rocket science. But it’s also not as simple […]

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Biggest Change Management Mistake: Treating All Stakeholders the Same

Treating all stakeholders the same is one of the most common, yet biggest, mistakes that change managers make today. Why? Because they’re not the same. As a sports fan – one who likes to both play and watch sports on TV – I came up with an analogy to illustrate the complexity of change management. The difference […]

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4 Reasons You Need Executive Buy-in for Change Management

Project-related change management activities often bring to mind logistical communications and training events. Something employees often want to know during this time: “what does this project mean to me and my job?” A user’s direct management should field that type of inquiry. Employees perceive direct managers to “understand me and my job.” That’s just a small […]

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3 Reasons to Start Change Management Work Early

Have you ever been cooking and realized somewhere along the process that you missed a key ingredient? Once you’ve figured it out, you’re left with three options: Start over. Skip the ingredient altogether. Throw it in anyway and hope for the best. When we choose the third option, our dish usually doesn’t taste quite like […]

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3 Reasons Change Management Isn’t Just Communication and Training

I hear it all the time. Change management is “just communication and training.” I cringe. Just communication and training? No wonder our projects continue to fail to achieve adoption levels that are both desired and critical to meeting the established ROI goals. I’ve worked in organizational change management for two decades. I’ll grant you that […]

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5 Common Change Management Mistakes to Avoid

When companies implement new technologies or change existing processes, employees must be prepared to work in new and different ways. Without proper change management, disruption ensues at go-live. The user experience is abysmal. Projects fail. The value of a new technology is minimized because people don’t use the capabilities it affords. Processes become bookshelf material. […]

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Multi-generational Communication Planning

When we think of multi-generational plans in the technology world, we’re usually thinking about our approach to rollout with more than one phase – an implementation so large that it can’t, or shouldn’t, be rolled out in one fell swoop. We rightfully scope the work into bite-sized chunks that will lead us to long term […]

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What’s Your (Sustainment) Plan?

One of the most important, yet often overlooked, components in any Change Management endeavor is what we at Perficient call the “Sustainment Phase.” It’s the fourth phase (of four) of our Change Management methodology, and it’s all about ensuring that whatever change we’re implementing is just that – sustained – over the long haul. Few […]

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Change Management – Making it Real

When done right, Change Management can make all the difference in a project’s success. Prosci repeatedly surveys the industry, and the results are consistent – projects with effective Change Management are six times more likely to be successful than those that don’t. That success in meeting business objectives, scope and timeline drives ROI, which is […]

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Organizational Change Management Resolutions for 2018

Around this time of year, we start to think about New Year’s Resolutions. Often they are centered on health (I will eat better and work out more), lifestyle (I will spend more time with those that are important to me), spiritual (I will read the Bible in a year this year), and so on. I […]

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The Whole30 – Organizational Change Management Style!

Have you heard of The Whole30? It’s a diet that focuses on eating the right things, and only the right things, for a 30 day period. At its core, it’s more than a diet; it’s promoting a behavior change. Here’s how it works.  For 30 days, you may eat only whole foods. Eat all you […]

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The Importance of Change Management for Digital Transformations

ZDNet published an article this week on the importance of Change Management for a Digital Transformation. In the article, they cite Under Armour’s recent SAP implementation and how the lack of Change Management led to significant project issues. It’s worth a couple minutes of your time to read the article linked below. Under Armour cites […]

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The Grass is Greener

I love yard work. There’s something about the satisfaction that I get when I mow my grass, particularly the instant results and fruit of my labor, that I just can’t get enough of. Well, it’s spring where I live, and the season of yard work is upon us. A warm and wet winter has my […]

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The Slow Adoption of Change Management

In a recent Perficient webinar, The Internal Impacts of a Digital Transformation, a real-time poll was taken on the topic of whether participants and their respective organizations had a team in place responsible for Organizational Change Management (OCM)? Not surprisingly, less than one in three did. The good news is that figure is infinitely higher […]

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