Chitra Shah

Chitra is certified in the Twilio Flex Platform and provides professional services as part of the Customer Engagement Solutions Team. She enjoys thinking of technical concepts through an anthropological lens and approaches customer relationships with a goal to empower. Her experience is primarily in front-end applications, but maintains that she is a lifelong learner and looks forward to adding backend knowledge.

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Blogs from this Author

Coveo for Salesforce Customer Agents

Integrate Twilio Flex with ServiceNow to Elevate Your Customer Service Experience

Recovery and emerging trends  As organizations begin to think about the recovery phase from the COVID era, businesses that were digitally enabled and able to innovate fared better. Companies that were previously resistant to change were suddenly faced with the choice to accelerate digital innovation or risk their survival. At Twilio’s annual conference Signal 2020, […]

Digital Transformation Integration & IT Modernization Twilio
data graphs

Twilio Flex Insights 101: Dashboard vs. Analyze

In “Contact Center Analytics – Global Market Trajectory & Analytics”,  a recent report by Research and Markets, the global market for Contact Center Analytics is projected to reach US$2.6 Billion by 2027. This projection comes as a revision of the prior estimate, which was capped at US$963.7, representing a growth of more than 15% over […]

Analytics Data & Intelligence Twilio