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Craig Reishus

Blogs from this Author

Did Amazon Just Help Microsoft Solve One of Their Biggest Challenges?

Amazon Connect and Dynamics 365 Microsoft and the contact center—it’s been an on-again, off-again relationship. While Microsoft has tried various strategies and tactics to grab a greater stake in the contact center world, it’s safe to say they haven’t exactly been an industry disrupter. Last year, Amazon entered the contact center market in a big way with […]

Amazon Is at It Again

This Time it’s in the Contact Center with Amazon Connect. Contact Centers are complex, expensive, and require time from small pool of expensive engineers who have a unique set of skills on a specific platform. Right?  Wrong. A few weeks ago, we produced a video demonstrating the self-service capabilities of Amazon Connect using Amazon Lex, […]