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Ben Yoo

Blogs from this Author

Use Case for a busy Call Centre

Using SMS with Amazon Connect Chat

Perficient recently concluded a 3-day hackathon to create contact center solutions addressing the COVID-19 (Coronavirus) crisis. Utilizing Amazon Connect Chat, my team and I implemented a solution for SMS deflection. We addressed the following scenario: Customer calls into a call center with high demand. Customer is prompted that his wait time is greater than 2 […]

What’s New with Streams API v1.4

With the release of the new chat functionality in Amazon Connect, the Amazon Connect Streams API also got an update. This update provides easy access to chat interactions by supplying new action methods and event handlers.    Media Controller API for Chat Media Controller is an API that allows for simple chat interactions such as […]