Amazon Web Services - Perficient Blogs
Blog

Amazon Web Services

Perspectives on Amazon Web Services, Trends and Topics

  • Topics
  • Industries
  • Partners

Explore

Topics

Industries

Partners

Invoking Lambda Functions with Amazon Connect

Amazon is continuing to release new features for Amazon Connect at a rapid clip. In this blog post I will take a deeper look at a new change to the contact flow configuration page that can make integrating with Lambda significantly easier. I will also detail some of the downsides you should be aware of […]

Read more

Using AWS to Host a Custom Agent Console part 2

In a previous blog post we looked at the steps necessary to set up a custom agent console. We walked through uploading a page to S3 and configuring a CloudFront distribution which can be whitelisted and then used with Amazon Connect. To keep things simple we didn’t dive into CloudFront settings, many of which can […]

Read more

Automated Calling with Amazon Connect Outbound Contact API

Amazon Connect provides basic outbound calling capabilities out-of-the-box. The Outbound Contact API is an extension of that functionality that allows for more flexibility with automating outbound calling. You can implement click-to-dial from the web, based on a voice notification, a scheduled payment reminder, a scheduled post-work survey, etc. For more information, please see the official […]

Read more

Developing PaaS Using Step Functions and Hashicorp Tools

Introduction: Cloud tools now have the ability to let DevOps deliver cloud infrastructure along-side applications that are deployed on it. Did I just say, build a PaaS solution? Commercial PaaS solutions like OpenShift and Pivotal Cloud Foundry can be expensive and require specialized skills. They do speed up development and keep your enterprise cloud adoption […]

Read more

Create a Basic Agent Console with Queue Metrics

In a previous blog post we covered the steps necessary to host a static website within AWS, more specifically how to deploy a custom agent console that can load in contact attributes. Today we will look at how we can use the Connect API to enhance this custom agent console with live data from the […]

Read more

Developing a PaaS Migration Strategy

In the post “The Business Case Justification for PaaS” we looked at the benefits and a business case for PaaS. In this blog we will look at the steps to create a migration strategy to PaaS including re-platforming legacy applications. Re-platforming applications includes lift-and-shift (containerizing) applications with minor changes, refactoring applications to adhere to twelve […]

Read more

Another Short Experiment with the Connect API

In my prior post, A Short Experiment with the Amazon Connect User API, I created an Express web application to explore using the Amazon Connect User API. Since then, Amazon has released new API methods for updating contact attributes and viewing queue metrics. In this post, I update the Express app to demo these new methods. […]

Read more

The Business Case Justification for PaaS

Within the cloud delivery models Platform as a Service (PaaS), the model providing the facilities for full life cycle application development, has a smaller overall market share than IaaS or SaaS. However, the PaaS growth rate is accelerating with Gartner predicting a 26% PaaS growth rate to reach $15 billion by the end of 2018. […]

Read more

Big Data Bootcamp by the Beach: Getting Started Smart

In the first post in this series, I talked about giving a Big Data Bootcamp in the Dominican Republic to a large group of very smart students. In this post, I’ll go over the basic tools and techniques that I think are most relevant in the job market. These are basic tools that most are […]

Read more

Big Data Bootcamp by the Beach: An introduction

This is a little story about nothing ventured; nothing gained. One day, I got a LinkedIn message asking if I would like to teach a Big Data Bootcamp at an event for the Universidad Abierta Para Adultos in Santiago de Caballeros, República Dominicana. Luis didn’t know me; he just saw my profile and saw that I’ve been […]

Read more

A Short Experiment with the Amazon Connect User API

At the end of July, Amazon introduced the User Management API to Amazon Connect. The User API opens the door for customers and partners to start scripting user setup and maintenance actions, create custom user management applications and modify user data from Lambda functions. For this post, I took a few hours to code up […]

Read more

Amazon Connect Streams API Changelog #4: July & August 2018

Amazon Connect Streams API (Streams) allows developers to create custom agent experiences for Amazon Connect. The code for Streams is hosted in GitHub and open for community contributions in the form of pull requests. This is the fourth installment of my running series covering changes to the Streams API. Prior installments can be found here: […]

Read more

Join Us for September’s Tech Talk: Intro to Amazon Connect

Register here! In this Tech Talk, we’ll introduce you to Amazon Connect–a scalable, pay as you go contact center solution that allows for highly customizable, flexible, and simple solutions. We’ll cover the following topics: Amazon Web Services (AWS) Platform overview Amazon Connect overview Basic contact center configuration with Amazon Connect Basic contact flow overview with Amazon Connect […]

Read more

AWS + Perficient Announce Amazon Connect Boot Camps

Perficient and AWS partner to deliver a fast-paced, stimulating deep-dive into Amazon Connect. Over the course of two days, participants will learn the ins and outs of Amazon Connect and the AWS platform—including how to leverage other AWS services like Lambda, Lex, and DynamoDB to extend functionality beyond that of a traditional contact center and […]

Read more

Old Problem – New Context – Business to IT Translation

In today’s world  of “Cloud Everything” using “Hyper Everything” we still see an old problem creating challenges. Most IT organizations are still struggling to translate business requirements into technology requirements. Cloud has allowed us to simply accelerate the process of seeing the disconnect. I had the opportunity to hear about this experience from one of […]

Read more

Three Patterns to Avoid When Selecting Cloud Native Platforms

Patterns resonate with me. As a developer and software architect stepping back and viewing a population of things to find the common thread woven throughout seems natural. Exploiting that thread in other areas if it’s valuable or adding it to my “Refactor someday” list if it’s harmful has always seemed to be a logical next […]

Read more

Amazon Connect Introduces Dynamic Outbound Caller ID

What is it? Amazon Connect now allows you to set the phone number displayed on caller ID for outbound calls. Read Amazon Connect’s official announcement here. Why should I use it? If your Amazon Connect contact center uses multiple phone numbers to make outbound calls, setting a single, consistent phone number as the caller ID […]

Read more

Amazon Connect Streams API Changelog #3: June 2018

Amazon Connect Streams API (Streams) allows developers to create custom agent experiences for Amazon Connect. The code for Streams is hosted in Github and open for community contributions in the form of pull requests. This is the third installment of my running series covering changes to the Streams API. Prior installments can be found here: […]

Read more

AWS’s Shared Responsibility Model at a Glance

Working with sensitive customer data is central to most contact centers, making privacy and security a top concern. But because Amazon Connect is a cloud contact center product, Amazon considers security and compliance a shared matter between AWS and its customers, and they adopt a common policy called the Shared Responsibility Model. Every AWS customer […]

Read more

Subscribe to the Weekly Blog Digest:

Sign Up