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[Podcast] What if You Could Be as Customer Obsessed as a Retailer? An Interview With James Hannis

James Hannis Cardinal Health

As healthcare continues to evolve, it finds unexpected inspiration in other industries. In our latest podcast, James Hannis of Cardinal Health reveals how a retail perspective can revolutionize patient care in the digital age.

James has a rich background in retail and discusses how this experience is invaluable in his current role. He highlights the importance of speed – a cornerstone of retail – and how it can elevate the patient experience in healthcare. From navigating complex persona-based marketing to ensuring rapid service delivery, James unpacks the potential of a retail mindset to make healthcare more responsive and personal.

This episode also touches on the nuances of personalization within the privacy constraints of the healthcare industry and the digital hurdles that come with a traditional, B2B-focused business.

Connect with James Hannis, Chief Architect – Customer Engagement and Enterprise Solutions

Connect with Jim Hertzfeld, Vice President of Strategy

Listen now on your favorite podcast platform or visit our website.


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Meet our Guest

James Hannis, Cardinal Health

James Hannis, Chief Architect – Customer Engagement and Enterprise Solutions

James Hannis, the chief architect at Cardinal Health since 2015, is a visionary IT executive known for his work in multi-channel retailing. With a rich background from Comdata, Ascena Retail Group, and Express, he has a track record of driving innovation and building high-performing tech teams. At Cardinal Health he has been instrumental in making healthcare solutions more accessible and personalized, leading customer engagement and corporate solutions, and navigating the evolving healthcare landscape. His dynamic leadership and dedication to people development have propelled the company into a new era of technology capability.

Connect with James


Meet the Host

Jim Hertzfeld

Jim Hertzfeld is Area Vice President, Strategy for Perficient. For over two decades, he has worked with clients to convert market insights into real-world digital products and customer experiences that actually grow their business.

More than just a strategist, Jim is a pragmatic rebel known for challenging the conventional and turning grand visions into actionable steps. His candid demeanor, sprinkled with a dose of cynical optimism, shapes a narrative that challenges and inspires listeners.

Connect with Jim:

LinkedIn | Perficient



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Tracy Mueller

Tracy Mueller is the Marketing Manager for the Strategy + Transformation Pillar based in St. Louis, Missouri.

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