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Mobile Apps Accessibility Series: Feedback and Error Handling – 5

Typing on a mobile phone, leaving feedback on mobile app experience.

In the ongoing pursuit of mobile app accessibility, ensuring effective feedback and error-handling mechanisms is paramount. In this fourth installment of our series, we’ll explore why feedback and error handling are crucial for enhancing accessibility and user experience. Let’s delve into how these features can empower users and make your app more inclusive.

Importance of Feedback and Error Handling

Feedback and error handling mechanisms serve multiple purposes within mobile apps, contributing to a more seamless and user-friendly experience. Here’s why they matter:

User Guidance

Effective feedback informs users about the outcome of their actions, guiding them through the app’s interface and helping them accomplish tasks successfully. Similarly, clear error messages provide users with guidance on how to resolve issues or mistakes.

User Confidence

Providing feedback reassures users that their actions have been acknowledged and processed by the app. This builds user confidence and trust, leading to a more positive overall experience.


Feedback and error messages are crucial for users with disabilities who may rely on alternative methods of interaction, such as screen readers. Ensuring that these messages are clear, concise, and accessible to assistive technologies enhances the app’s accessibility.

Error Recovery

Effective error handling allows users to recover from mistakes gracefully, minimizing frustration and preventing abandonment of the app. Providing clear instructions on how to correct errors improves user retention and satisfaction.

Feedback and Error Handling Best Practices

To maximize the effectiveness of feedback and error handling in your mobile app, consider the following best practices:

Clear and Concise Messages

Use clear and concise language in feedback and error messages to communicate information effectively. Avoid technical jargon and provide actionable guidance to users.

Visual and Auditory Feedback

Incorporate visual cues such as animations, color changes, or icons to provide feedback on user actions. Additionally, consider providing auditory feedback for users who may benefit from audio cues.

Accessible Error Messages

Ensure that error messages are accessible to users with disabilities by providing text equivalents for visual feedback and error notifications. Screen readers should be able to interpret and convey error messages accurately to users.

Error Prevention

Implement error prevention mechanisms, such as validation checks, to minimize the occurrence of errors in the first place. By proactively guiding users and prompting them to correct mistakes before they occur, you can enhance the overall user experience.

User Testing

Test feedback and error handling features with real users, including those with disabilities, to ensure effectiveness and usability. Gather feedback and iterate on your designs to address any usability issues identified during testing.


Feedback and error handling mechanisms are essential components of mobile app accessibility and user experience. By providing clear, concise, and accessible feedback, you can guide users through your app’s interface, build user confidence, and enhance overall usability. In the next installment of our series, we’ll explore additional design principles aimed at promoting accessibility in mobile apps. Stay tuned for more insights and tips!


What is next?

In our next installment, we will delve into each of the Customizable User Interfaces for  Mobile Apps Accessibility Series.

For more information on why accessibility is important in general, you can check out my previous blog post here.

For further information on how In our next installment, we’ll explore the importance of captions for individuals with hearing disabilities and delve into how we can promote digital products using captions with semantic markup to enhance accessibility for those with hearing make your product accessible to your audience, contact our experienced design experts, check out our Accessibility IQ for your website, download our guide Digitally Accessible Experiences: Why It Matters and How to Create Them, and read more from our UX for Accessible Design series.

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Gulen Yilmaz

Highly dedicated Web Accessibility Consultant who is driven by a passion for contributing to team success. With a strong work ethic, meticulous attention to detail, excellent communication skills, and outstanding collaborative abilities, she consistently goes above and beyond to ensure project success. Her cross-functional capabilities enable her to effectively work across various roles and departments. Additionally, she holds a CPACC certification in the field of accessibility, further validating her expertise. With over 3 years of experience working on accessibility teams, she has honed her skills in different types of testing and has gained proficiency in analysis, design, development, implementation, enhancement, and accessibility testing of applications within the IT industry. Her unwavering commitment to accessibility and her extensive experience make her an invaluable asset to any team.

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