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Perficient Interviewed for Forrester: The Future Of Insurance

Life Insurance Concept.

With new risks, shifting market dynamics, and the unstoppable march of technology, the insurance industry finds itself at a crossroads. The imperative for transformation has never been clearer, and this is highlighted in Forrester’s report, The Future Of Insurance.

Embracing Change

The report states, “The business of insurance is in a heightened state of transformation…,” and insurance leaders must proactively “…change their business models, products, and processes over the coming decade to thrive in this volatile environment.” Perficient’s insurance experts, who were interviewed for this report, echo this sentiment, emphasizing the need for insurers to embrace innovation to stay relevant.

A Call for Transformation

  • Forrester’s “Six Factors [that] Will Challenge Insurers’ Profits In The Next Decade”:
  1. Geopolitical uncertainty
  2. Challenging economies
  3. Risk protection gap
  4. Technological advancements
  5. Regulatory changes
  6. Climate change
  • Embrace Technology Transformation: Recognizing and embracing digital innovation is not just advantageous; it’s essential for survival amidst evolving consumer expectations.
  • Better Pinpoint Your Risk(s): Predictive analytics to better target risks, artificial intelligence to identify fraud, and intelligent automation to improve operational efficiency are at the heart of insurance digital transformation moving forward.

Evolution of Business Models

Embedded Insurance represents a rapidly evolving distribution channel, with a significant emphasis placed on adapting insurance distribution to align with consumer preferences. One of Perficient’s insurance experts, Brian Bell, Insurance Principal, further speaks on this trend stating, “It is projected that up to 25% of the total P&C premium could flow through embedded distribution channels by the end of the decade.”

Embedded insurance enables consumers to purchase coverage the moment they are most inclined to do so, thereby broadening purchase opportunities for carriers and partners alike. The transformation potential of embedded insurance offers enhanced convenience and control throughout the purchasing process.

A robust digital strategy and API development plan are imperative for success:

  • Partnerships and experiences serve as extensions of carrier brands, necessitating careful cultivation.
  • The digital experience demands real-time, frictionless interaction facilitated by robust cloud infrastructure and API programs.

READ MORE: Data, Personalization, and Embedded Insurance

Future of Insurance Product Design

Going forward, insurance products will be characterized by high levels of individualization, holistic approaches, anticipatory measures, and inclusivity. Strategic investments toward smart and innovative technologies like artificial intelligence and generative automations will lead to improved efficiency and elevated customer experiences, particularly within the insurance sector.

Artificial intelligence (AI) emerges as a pivotal force within the insurance industry, especially for regional carriers seeking to thrive in a competitive and dynamic market. These insurers grapple with challenges such as customer retention and brand recognition, underscoring the growing importance of AI solutions for their success.

AI brings significant value to insurance practices in key areas:

  • Process Automation: AI streamlines tasks like claims processing and underwriting, reducing operational costs and enhancing efficiency.
  • Risk Assessment: AI algorithms analyze extensive datasets to assess risk accurately, empowering carriers to offer personalized policies and pricing while mitigating potential risks.
  • Personalized Customer Interactions: By harnessing AI to analyze customer data, carriers can deliver tailored recommendations and experiences, fostering enduring customer loyalty.
  • Pricing Optimization: AI optimizes pricing strategies by scrutinizing market trends and customer behavior, enabling carriers to offer competitive premiums while ensuring profitability.

LEARN MORE: How Can Regional Insurance Carriers Harness the Power of AI?

Strategies for Success

  • Prioritize customer-centricity, operational efficiency, and financial stability.
  • Blend automation with empathy to deliver superior outcomes.
  • Embrace technology to streamline expenses and drive revenue growth.
  • Harness various insurance assets, including platforms, to unlock business value.

Navigating the Future

The business of insurance stands at a pivotal moment in its history. Those who heed the call to transform and innovate will carve out a prosperous future, while those who resist change may find themselves struggling to stay afloat. One thing is certain: the only way forward is through evolution and adaptation.

Unlock Innovation

In navigating the insurance landscape, we believe our thought leaders play a pivotal role in guiding companies towards success. By embracing transformation, adopting agile methodologies, and leveraging innovative technologies, insurers can position themselves as industry leaders in the digital era.

To learn more, download The Future Of Insurance, available to purchase or to Forrester subscribers.

The future of insurance is ripe with opportunities for those willing to embrace transformation. Contact us today to learn more about our insurance offerings.

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Grace Riley

As a Marketing Coordinator Associate and Content Writer at Perficient, Grace brings a passion for marketing and a commitment to crafting compelling narratives that drive business success. Her journey began at DePauw University, where she earned degrees in Communication and Vocal Performance, with a dedicated focus on media studies. Grace is eager to leverage the skills she has cultivated thus far and actively work towards achieving fresh goals and accomplishments.

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