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Generative AI

Perficient Recognized in Forrester’s AI Services Landscape

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As we step into 2024, the transformative impact of Artificial Intelligence (AI) and generative AI on enterprise-level organizations has reshaped the business landscape in profound ways. The continual evolution of these technologies has empowered businesses to leverage advanced algorithms, predictive modeling, and generative capabilities, driving unprecedented innovation and efficiency. From enhancing decision-making processes to revolutionizing customer interactions, the influence of AI has positioned enterprises at the forefront of a dynamic digital era, where adaptability and integration of cutting-edge technologies are paramount for sustained success.

However, adopting AI at an enterprise level is not without its challenges, given the complexities of integration and optimization within existing frameworks. Navigating this landscape is made significantly more manageable with the assistance of a specialized consulting partner well-versed in AI. Such expertise ensures a strategic and tailored approach, enabling organizations to overcome obstacles, unlock AI’s full potential, and thrive in the dynamic business environment of 2024.

The AI Services Landscape, Q1 2024

The recently published AI Services Landscape, Q1 2024 report by Forrester states that “Generative AI (genAI) created an AI awakening among business stakeholders and workers.” The business value of implementing AI initiatives in partnership with AI service providers can be significant, and that’s why we’re proud to be recognized in the Forrester AI Services Landscape as a service provider with an industry focus in the sectors of Pharmaceutical and medical equipment, Transportation, and Financial services, and a geographic focus in North America, Asia Pacific, and Latin America.

Our AI Capabilities

Forrester carefully researched each service provider in the report through a set of comprehensive questions and identified three core business scenarios – customer experience, process automation, and edge intelligence. According to Forrester, “These are the business scenarios that buyers most frequently seek and expect AI services providers to address.” We believe as a leading digital consultancy that helps clients imagine, create, engineer, and run digital transformation and AI solutions, we in turn, help organizations drive growth, efficiency, and differentiation in these three areas.

One of the ways we help organizations optimize their customer journeys is through our CX AI Jumpstart, a 5 week approach to identifying and implementing AI opportunities. Built on our accelerated modeling process, CX AI focuses on developing an interactive model that demonstrates how your organization can leverage machine learning, natural language processing, and cognitive computing to jump start Al adoption.

In addition to the core business scenarios in this report, Forrester also references seven extended business scenarios that are important to certain buyers looking for artificial intelligence implementation services.

Forrester asked each vendor included in the Landscape to select the top business scenarios for which clients select them and from there determined which are the extended business scenarios that highlight differentiation among the vendors. We are shown in the report for having selected Product and service development, Knowledge management, and Content creation as some of the top reasons clients work with us out of the listed extended business scenarios.

Learn More About Perficient’s AI Services

Whether your business is just starting its AI journey or seeking to enhance its current efforts, partnering with the right service provider can make all the difference. With a team of more than 300 AI professionals, including data scientists, data engineers, AI architects, and AI developers, Perficient has extensive knowledge and skills in various AI domains. Contact us now to discover how our expertise can take your business to new heights.

Download the Forrester report, The AI Services Landscape, Q1 2024to learn more (available to Forrester subscribers and for purchase).


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Bridget Mess

Bridget Mess is a Marketing Manager for Perficient’s Data + Intelligence pillar. She has over five years of writing and content creation experience and resides in St. Louis, Missouri.

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