Today, it is more important than ever for healthcare organizations to offer an excellent digital experience. In an industry that is highly regulated, understaffed, and still recovering from the COVID-19 pandemic, David Perkins, account manager, is striving to enable healthcare organizations (HCOs) to provide better patient care. I recently sat down with him to learn more about his passion for supporting his healthcare clients. We also discussed what it takes to thrive at Perficient as an account manager and what he values most about his teams.
Hi David, Thanks for speaking with me today! I’d love to start with hearing more about the facets of your role as an account manager at Perficient. How are you impacting our culture, growth, and clients?
As an account manager, my role is to represent and effectively communicate Perficient’s end-to-end capabilities and services. I also work to understand my client’s current challenges to qualify new support opportunities. This role involves a lot of internal coordination. I work with our team of subject matter experts to finalize pricing and deliverables. A typical day in this role likely includes the following:
- Lots of coffee
- Updates to internal records
- Project creations
- Team and client calls
- A diet Coke
- Contract writing & approval efforts
- Pursuit coordination
- Prospecting emails
- Sales training
In a company culture, positivity is very important to me. I try to have an upbeat and cheerful presence on my internal and external calls. This certainly puts me in the position to act as a “hype-man” for my clients and get subject matter experts excited to participate — LET’S GO!
I am also a culture ambassador within our healthcare and life sciences business unit. Our group works to better understand and promote our employee’s motivations.
Perficient’s healthcare and life sciences sales team is made up of highly motivated top performers. It is really a great team, and I’m glad to be a part of it!
To help my team maintain its momentum, I strive to stay focused on my individual sales goals, aid my managers, and share and assist in any way I can.
I help my clients understand what new systems and technologies are available and consider which options make the most sense. Some of my long-time clients have been working with me for more than seven years. I have built a solid relationship and foundation of trust with my clients. These relationships have given me an understanding of my clients’ needs and challenges and helped me grow and expand our services into different departments of the organization.
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How did you decide to join Perficient, and how have you since been enabled for continuous growth?
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I came to Perficient through an acquisition of a smaller agency called MedTouch. Once the acquisition was finalized, I immediately saw the advantages in expanding my technical knowledge at the more mature digital agency, and I have been enabled to do so.
I am grateful to be working at Perficient. I have the opportunity to learn and sell many different technologies and services, and I have access to so many great minds and applications.
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What do you value most about your role supporting our healthcare clients?
I enjoy my role and the opportunity to HCOs. Many are operating with small, underfunded teams and are still managing the effects from the COVID-19 pandemic.
What I value most about my role and what I want to do with my career is improving operations and patient experiences for HCOs so that they can focus on providing better patient care.
Many HCOs need help, in many forms. They are widely underfunded and understaffed. Prior to working in healthcare, I worked in digital marketing for a large e-commerce company. It was a night-and-day difference around the available budget for digital transformation and advertising compared to most healthcare organizations. Seeing these ongoing challenges in this industry has helped me focus on what I want to do with my career.
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Healthcare Leaders Turn to Us
Our healthcare experts understand the unique challenges facing the industry. The 10 largest health systems and 10 largest health insurers in the U.S. have counted on us to support their end-to-end digital success. Modern Healthcare has also recognized us as the fourth largest healthcare IT consulting firm.
We bring pragmatic, strategically-grounded know-how to our clients’ initiatives. And our work gets attention – not only by industry groups that recognize and award our work but also by top technology partners that know our teams will reliably deliver complex, game-changing implementations. Most importantly, our clients demonstrate their trust in us by partnering with us again and again. We are incredibly proud of our 90% repeat business rate because it represents the trust and collaborative culture that we work so hard to build every day within our teams and with every client.
With more than 20 years of experience in the healthcare industry, Perficient is a trusted, end-to-end, global digital consultancy.
It’s no secret our success is because of our people. No matter the technology or time zone, our colleagues are committed to delivering innovative, end-to-end digital solutions for the world’s biggest brands, and we bring a collaborative spirit to every interaction. We’re always seeking the best and brightest to work with us. Join our team and experience a culture that challenges, champions, and celebrates our people.
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