Forrester Report: The Salesforce Consulting Services Landscape, Q1 2023
Organizations often leverage partners with Salesforce consulting expertise to help them get the most out of their Salesforce technology investments. With this support, organizations can modernize their business using existing Salesforce technology, speed time-to-implement Salesforce products, and drive change related to Salesforce projects.
In the report, Forrester defines Salesforce consulting services partners as:
“Service providers that enable Salesforce customers to successfully implement Salesforce solutions through talent, practices, and assets. Key services include design and consulting, implementation and technical services, and organizational and change management.”
Forrester Salesforce Consulting Services Landscape, Q1 2023 Report
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In its recent Landscape report, Forrester segmented consulting services partners based on Salesforce revenue into three categories: large, medium, and small. Each vendor was asked a number of detailed questions about their services and capabilities, including geographic presence, industry expertise, and Salesforce cloud/platform experience and expertise. Based on the responses, Forrester supplies information about these Salesforce consulting services partners to help organizations determine the best vendor for their Salesforce needs based on service capabilities, industry experience, and product skills.
As Salesforce has gotten increasingly complex, introducing multicloud, platform customization, and pushed beyond traditional CRM and acquired other platforms and technologies like MuleSoft, Slack, and Tableau, organizations have continued to look to Salesforce consulting services partners for support. Forrester goes on to say that these partners can help organizations:
- Accelerate time to value with existing accelerators and know-how
- Reimagine business models and processes
- Manage organizational change for maximum results
Perficient’s Expertise is in Industry Focus and Technology Implementations
Forrester listed Perficient in the small consulting partner ($20M to $65M in annual Salesforce consulting revenue) market size segment, as a technology implementor. According to the report, the top business scenarios are for Sales and Revenue Cloud, Service Cloud, B2B and B2C Marketing Cloud, B2B and B2C Commerce Cloud, and Financial Services. (Additional, extended business scenarios include Health Cloud, Government Cloud, Communications Cloud, Consumer Goods Cloud, and Experience Cloud.)
With our extensive industry focus in financial services, healthcare, and manufacturing, we understand how to strategize and create impactful digital experiences using Salesforce Health Cloud, Salesforce Experience Cloud, and other Salesforce products.
To learn more, download the Forrester report, The Salesforce Consulting Services Landscape, Q1 2023 (available for purchase or to Forrester subscribers). Forrester requested information from leaders from Perficient’s Salesforce practice while researching this report.