Do you have a shiny new AEM system? If so, perhaps you’re curious about adoption strategies that will empower your end users. Or maybe you have an AEM system that isn’t brand new, but your users can’t remember how to fully use your instance?
Sounds like you need more training! But who has time to constantly train users or send detailed updates about AEM that no one is going to read? Let’s explore some options that will empower your users through training and documentation.
AEM Training & Documentation
When training and documentation can be put together, genuine long-term access can be created for all users. Training can be a combination of proprietary guides, documentation, instructional blogs, and Adobe-led tutorials. Feel free to use all four to create an AEM user guide for your instance. Some quick start guides might also help with specific tasks like uploading and assigning metadata, basic authoring, and the 411 of Content Fragments.
In addition to training guides, there may be other ‘how-to’ documentation around areas of AEM; including ‘how to use’ another connected application, copy guides, model releases, contracts, and other material that would be needed for the AEM community. Notably, some of these assets may be copied into multiple folders.
Continuous AEM Training Resources
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Furthermore, there are several other ways of using AEM capabilities to help with continuous training. AEM sites can be a great option to author help-pages and other online information. For example, you can use your sites instance pages with links to documents or fully authored pages about components. The fully authored pages will allow you to add text and images for an almost interactive feel. These can be especially helpful when creating help guides for forms.
Document Location and Accessibility
You might also consider creating a center of excellence to store documentation in a central location. Wherever you store this information make sure the access requirements are met for all of your users. Look to use a root level if you want to make sure all users have easy access. And for documents that are restricted to admins or super-users, you can use a private folder and invite those users to it.
Overall, take some time to review your documents and the locations used for storage. Make sure they’re easily accessible by the parties that will need them.
And lastly, don’t forget to ask for feedback! Feedback can be used to tailor your current system and training documentation to best suit your users. In the long run, this will help you earn and retain your user adoption and empower your users in their roles.