Perficient promotes a culture of giving, collaboration, and excellence. Marc Mullins, senior solutions architect, is a great example of all three of these values. I recently sat down with him to discuss how he came to work for our global digital consultancy, and what about the culture keeps him motivated to stay and do his best work for our healthcare clients. We discussed his recent nomination by Health Enterprises Network to participate in their Healthcare Fellows Class of 2022 as well as ways he gives back to his community through volunteerism with Veteran’s Club Inc.
Marc, thank you so much for joining me today. Can you tell me a little about how you use your expertise to serve our healthcare clients?
I have spent almost two decades in the health payer space. I’m working alongside a very talented group of folks with deep healthcare industry knowledge to lead management consulting engagements. The solutions can stand on their own or complement other offerings.
I enjoy translating the complex and jargon-heavy tech talk of modern business technology into practical day-to-day business-person language. This helps to improve outcomes for the many different constituents that engage with our clients.
I absolutely love using this skill set to help our clients transform their thinking to a more forward looking, future-proof, and consumer-centric mindset that will improve their operations and ultimately, their members’ health and experience.
What motivates you to do your best work at our global digital consultancy, and what makes Perficient special?
I value being valued. This sounds cliché, but our team has so many unique personalities and backgrounds. I truly see how my role is a unique and critical piece of the tool kit Perficient employs.
I learn from my co-workers every day. I have gained equally as much as I have contributed. In areas where I have surface level knowledge, colleagues with years of successful experience will support me, and I’ll support them in my areas of expertise.
Everyone has been happy to meet with me and share ways to collaborate to serve our clients in a variety of ways. There has been a myriad of instances where team members shared a willingness to provide tips, pointers, and assistance where they have a unique expertise or background to deliver the best outcomes for our clients.
I value how wide and diverse our client base is, and how many different cutting-edge technologies we can support in-house.
This makes it easy to be confident that we can advise our clients and have the expertise in-house to consult with when we make recommendations.
What initially drew you to a career at Perficient? What keeps you here?
A close friend who works for a client that has interacted with Perficient resources told me about Perficient. He spoke highly of the caliber of individuals and outcomes of their work together, so it was an easy attraction. I want to work somewhere where the reputation speaks for itself.
Personalize Your Healthcare Marketing: Crawl, Walk, Run, Fly
Strategize, execute, and grow a personalization strategy that meets healthcare consumers where they are and drives better health outcomes.
Perficient offers so many technology solutions that are critical to the healthcare industry. It is important to me that I can work with clients and recommend what we can support, in good faith that it truly is in their best interest. Perficient makes that easy for me, and my leadership supports me in navigating the organization along the way.
LEARN MORE: Our Deep Healthcare Expertise
Congratulations on your selection for the Healthcare Fellows Class of 2022! Tell me more about what it means to achieve this honor and how it will impact your work for Perficient?
The HEN (Health Enterprises Network) is an organization affiliated with Greater Louisville Inc., which is a “chamber of commerce” of sorts. It was started by the founder of Humana and other organizations that have made a tremendous impact in the healthcare industry and in Louisville, KY. Many people don’t know how many healthcare companies exist in Louisville. It has been the hub of many groundbreaking healthcare ideas and capabilities.
They nominate several candidates to participate in this executive leadership incubator each year, to grow their awareness of Louisville’s healthcare possibilities and broaden their professional network. My experience in the healthcare payer industry, and my recent achievement of becoming a recognized healthcare payer strategist and transformation leader, opened the opportunity for me to add my perspective and background to this year’s cohort. Hopefully, I will be able to deepen relationships with local organizations where we already have a relationship and make introductions – and perhaps become a partner of choice – with even more healthcare organizations in the region.
Perficient is committed to a culture of giving. Can you tell me about how you serve your community through your involvement with Veteran’s Club Inc.?
Veteran’s Club is my passion project. As a Marine Corps combat veteran from OIF, I will always have a need and longing to serve alongside those who served our country.
Veterans in my generation are few and have a unique shared bond and experience. One thing we have learned from those that served in the generations before us is that we veterans are best positioned to empathize with and serve our brothers and sisters in arms. Many organizations are doing great things for veterans, but I think there are none like Veteran’s Club.
I have seen immeasurable accomplishments and lives changed from this organically grown group of local veterans that has become a nationally recognized non-profit service organization.
We are most widely known for our Equine Program, and Veteran’s Club Assistance Program that provides programming, support groups, and clinical and case management support to homeless veterans and veterans going through other times of transition.
Currently, I serve as the Treasurer on what we call a “working” Board of Directors. We call it this because we are all passionate about the work we are doing, and never charge anyone for any program, service, or event. As the Treasurer, I get the pleasure of making sure our budgeting and financing supports our mission.
EXPLORE NOW: Perficient Giving, Employee Resource Group
Healthcare Leaders Turn to Us
Our healthcare practice is comprised of experts who understand the unique challenges facing the industry. The 10 largest health systems and 10 largest health insurers in the U.S. have counted on us to support their end-to-end digital success. Modern Healthcare has also recognized us as the fourth largest healthcare IT consulting firm.
We bring pragmatic, strategically-grounded know-how to our clients’ initiatives. And our work gets attention – not only by industry groups that recognize and award our work but also by top technology partners that know our teams will reliably deliver complex, game-changing implementations. Most importantly, our clients demonstrate their trust in us by partnering with us again and again. We are incredibly proud of our 90% repeat business rate because it represents the trust and collaborative culture that we work so hard to build every day within our teams and with every client.
With more than 20 years of experience in the healthcare industry, Perficient is a trusted, end-to-end, global digital consultancy.
It’s no secret our success is because of our people. No matter the technology or time zone, our colleagues are committed to delivering innovative, end-to-end digital solutions for the world’s biggest brands, and we bring a collaborative spirit to every interaction. We’re always seeking the best and brightest to work with us. Join our team and experience a culture that challenges, champions, and celebrates our people.
Visit our Careers page to see career opportunities and more!