We are excited to announce that, following changes to the Pega Partners Program, we have been designated a Pega Authorized Partner.
This designation is a testament to our Pega platform knowledge and capabilities, and it demonstrates Pega’s trust in us to deliver quality solutions and outcomes.
With over 12 years of experience with the Pega platform and our longstanding service as a Pega Partner Advisory Council Member, we are experienced in identifying and solving the unique challenges of our clients with award-winning cloud and business process management (BPM) solutions. We partner with Pega to provide industry-leading case management, BPM, customer relationship management (CRM), and robotics solutions that eliminate inconsistent user experiences and overly complicated systems.
A Client Success Story with Pega
We worked with a large member-owned healthcare service to improve internal and external users experienced operations, data analysis, and alleviate business roadblocks with existing legacy systems.
Notably, there was a lack of integration within and between the company’s data systems, leading to inefficient, segmented, and uninformative user experiences.
Discover the similarities and differences between custom and generic DPA solutions, the characteristics of a modern human-centric DPA solution, and our solution to managing high volume, high efficiency DPA challenges.
Furthermore, the existence of poor data quality in the pricing system for the healthcare service’s employees led to processing inefficiencies. Without system maintenance, employees suffered from a negative user experience.
Using the cloud-based Pega business process management and business rules engine, we automated and transformed a variety of systems including eligibility services management, commitment programs, and contract price activation. We combined Pega’s out-of-the-box functionality with custom-developed features to design workflows to be as user friendly and personalized as possible.
Rather than manually loading data to match updated provider or program information, we utilized key back-end integration points to create flows of data directly from the original source within the company’s network into the new Pega-powered system. Exposing the live data eliminated the legacy application bottlenecks, which had required them to shut down the system for two or more weeks to process and update data in between quarters. The new system intelligently determines which processes are running in which quarter, enabling the users to enter the system and make updates regardless of the program timeline.
Provider members are now able to sign up for a program, select their suppliers, and enter their purchase commitment proposals within a single screen flow and then easily manage those requests through a streamlined validation process.
Stories like these are not uncommon when Perficient and Pega unite to improve business processes.
Learn More About Our Pega Practice
We are thrilled to be recognized for our expertise and continued success as a top Pega partner. Our team is fully committed to growing this partnership and helping our customers achieve phenomenal results with its evolving ecosystem of AI and intelligent automation solutions.
Learn more about our Pega practice here.