In this episode of the What If? So What? podcast, Kim talks with Robert Nelms of Assurant about the importance of empathy when it comes to digital strategy and leadership, and we learn how Robert inspires his team to think through other people’s eyes.
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Meet our Guest
Robert Nelms is the Head of Digital for Assurant, a global insurance and lifestyle company, where he is responsible for developing the channel-less digital strategy and leading the definition and delivery of global digital platforms across all business lines and geographies. Robert has over 20 years of experience working across B2B2C, B2B and D2C channels, directing product management, marketing, UX, UI, CRO, digital engineering, digital innovation and channel performance.
Meet the Hosts
Jim Hertzfeld is Principal and Chief Digital Strategist for Perficient. He works with clients to convert market insights into real-world digital products and customer experiences that actually grow their business.
Kim Williams-Czopek is a Director of Digital Strategy at Perficient. She works with clients to devise digital experience strategies and how to translate strategies to tactics. She specializes in digital commerce, digital product development, user research and testing strategies, and digital responsibility.