The proliferation of virtual health is crowding an already-busy patient and member journey with new options. By smoothing and optimizing the growing array of digital touchpoints, you can truly differentiate your brand and forge better care experiences.
In a recent webinar, healthcare technology and experience experts David Allen and Tara Becker discussed ways to seamlessly and consistently support patients, members, and care professionals across an increasingly digital care model.
Personas & Journey Maps: The Definitive How-To Guide for Healthcare Providers
Gain step-by-step guidance to increase patient satisfaction, loyalty, and retention with well-executed personas and journey maps.
- Elevating the role of journey science in the virtual health experience
- Enhancing care professionals’ experiences and minimizing workflow impacts
- Ensuring the experience catalyzes, rather than hinders, desired virtual health outcomes
David Allen, Director, Virtual Health, Perficient
Tara Becker, Director, CX Strategy, Perficient