The proliferation of virtual health is crowding an already-busy patient and member journey with new options. By smoothing and optimizing the growing array of digital touchpoints, you can truly differentiate your brand and forge better care experiences.
In a recent webinar, healthcare technology and experience experts David Allen and Tara Becker discussed ways to seamlessly and consistently support patients, members, and care professionals across an increasingly digital care model.
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- Elevating the role of journey science in the virtual health experience
- Enhancing care professionals’ experiences and minimizing workflow impacts
- Ensuring the experience catalyzes, rather than hinders, desired virtual health outcomes
David Allen, Director, Virtual Health, Perficient
Tara Becker, Director, CX Strategy, Perficient