We’re excited to announce our inclusion in Gartner’s Digital Commerce Vendor Guide, 2021 as a Digital Commerce Service Provider. This guide helps application leaders become aware of and understand which ecosystem applications are important to integrate within their digital commerce platforms to drive successful customer experiences.
In the 2021 Gartner CIO survey, 83% of respondents expect to increase their use of digital channels to reach customers, and almost 80% will increase their self-service usage in 2021. This shows that commerce organizations increasingly want to expand how they utilize their digital channels in any capacity to optimize and sustain excellent purchasing experiences. Based on these findings, it seems like this movement will continue to trend upward in the next few years.
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Inclusion in the vendor guide indicates Perficient as a provider that offers a variety of digital commerce implementation services ranging from design, development, integration, and testing and deployment of specific functions, applications, and initiatives. This listing recognizes our ability to effectively integrate related technical applications and platforms into a dependable and supportive customer experience (CX) for digital commerce, optimize company processes, and increase online revenue.
In addition, the vendor guide also presents:
- Key findings that drive success in digital commerce
- Strategic planning assumptions regarding digital commerce platforms and leading commerce organizations
- Trends for commerce organizations to follow and integrate with their digital commerce portfolio in the next five years
You can download the full report here (available for purchase or to Gartner subscribers).