Commerce

A Rock-Solid Implementation Team: Perficient Named by Client for IBM Implementation

We are excited to announce that one of our clients, Sally Beauty Holdings, credited us for our work to implement commerce solutions to build an omnichannel experience for their customers.

How We Made a Difference

With the pandemic sending in-store shopping to a grinding halt, Sally Beauty was faced with a surge in demand, with a skyrocketing number of online orders. It was then that the company recognized the need to shift completely to online commerce and alternative fulfillment processes such as Buy Online Pickup In-Store (BOPIS), curbside pickup and ship-from-store e-commerce capabilities at Sally Beauty and Same Day Delivery at Cosmo Prof.

The solution to enabling these capabilities was in the technology, and more specifically, IBM’s Sterling Order Management System (OMS). Implementations like these don’t happen overnight, and Sally Beauty needed a quick turnaround to keep up with the changes COVID-19 kept bringing. With a timeline of only three weeks, our team helped create more agile and seamless processes for implementation within the technology stack, and ultimately launched the ship-from-store functionality on time and as promised at the end of March 2020.

“The pandemic quickly shifted our focus to online commerce and alternative fulfillment processes,” said Joe Condomina, Chief Technology Officer, Sally Beauty Holdings. “We knew it would be a tough process, but it hasn’t been difficult. We deployed the technology cloud-first, using the plumbing we already had in place. As a result of the structure of our team and a rock-solid implementation from Perficient, we’ve been able to deploy very quickly.”

We then took it a step further by helping Sally Beauty enable BOPIS, as well as stabilize its tech environment to better handle real-time inventory data across the distribution network. Overall, we’re proud to be part of Sally Beauty’s journey to build true omnichannel commerce experiences, grow its digital business, and continue to exceed customer expectations.

About the Author

Sara Kaiman is the Senior Marketing Coordinator overseeing the marketing for the Commerce and Experience Design business units. In her spare time she enjoys volunteering, running, and painting.

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