Cloud

Rapid Assistance with Microsoft 365 Amid COVID-19 Demands

Businesses around the world are continuing to grapple with the large impact of COVID-19 and our “new normal”. Maintaining a normal pace with both concerns and questions surrounding COVID-19 many have found the need to pivot altogether.

REASONS TO UTILIZE MICROSOFT 365:
  • Alleviate the strain on your staff and systems, by taking control of the increased call volumes you are receiving due to fallout from COVID-19.
  • Self-service capabilities, such as an IVR, are being strained or not as effective as they could be?
  • Ease your customers into AI-enabled communications, such as chatbots and digital assistants.
  • Are your Contact Center systems at or near capacity?

Fortunately, Microsoft 365 provides a suite of tools to maximize employee communication and optimize collaboration in times of crisis. This empowers the entire organization including traditional office-based, first line, and remote workers.

RAPID SOLUTIONS TO GET YOU STARTED

We know that a crisis often forces organizations into remote work scenarios for which they may not be prepared. Unfortunately, fundamentals and best practices are often forgotten during these predicaments.

We would like to be a part of your solution, and we have developed a variety of jumpstart engagements to help you rapidly ramp up usage of M365 tools to optimize your business operations, and improve organization collaboration.

VIRTUAL WORKSHOPS

Perficient’s Rapid Response Workshops for Compliance, Security and Teamwork will fortify your Microsoft 365 investments, allowing your employees to do their best work in remote scenarios.

In order to utilize Microsoft Teams and find success with your digital transformation, you will start with immediate access to the tool’s employees use on a regular basis from remote locations. This workshop will fortify your Microsoft 365 investments, by outlining a plan for the following areas:

Perficient's COVID-19 Response.

Our team of Microsoft Specialists bring extensive experience and know-how. We will identify bottlenecks impacting overall satisfaction, scalability, and efficiencies. This will equip your company the knowledge to readily address any unexpected impacts to your business.

Microsoft - The Essential Guide to Microsoft Teams End-User Engagement
The Essential Guide to Microsoft Teams End-User Engagement

We take you through 10 best practices, considerations, and suggestions that can enrich your Microsoft Teams deployment and ensure both end-user adoption and engagement.

Get the Guide

Additionally, our experts deliver proactive support services that improve the reliability and performance of your solution beyond implementation, ensuring sustained success.

OFFER: MICROSOFT 365 RAPID RESPONSE

Starting at $25K | Microsoft funding up to $15K available.

What You Get: Immediate access to tools employees use on a regular basis from remote locations. Moves your organization to Teams, enabling teamwork through remote collaboration, chat, meetings and other key features for employee productivity during these uncertain times.

Week 0 – Planning Meeting

Week 1 – Tenant Configuration

  • Governance-First Design Sessions
  • Deploy Teams for the Enterprise
  • Tenant Configuration for OneDrive for Business, SharePoint Online and Teams

Week 2 – Teams Enablement

  • Integrate Help and Community elements into Teams including Learning Pathways
  • Deploy of robust workload usage analytics and insights for 3 months using tyGraph
  • Create a Teams structure incorporating your company culture and Teams best practices such as the People Manager Framework
  • Install the Crisis Management Power App
OFFER: MICROSOFT 365 RAPID RESPONSE QUICK START

Starting at $25K | $40K with 3 months of continuing support | Microsoft funding available up to $15K

Empowers vital communications with SharePoint Online, Yammer and Microsoft Teams. Communicating vital information to your employees is imperative in these uncertain times. As employees work remotely, communicating to them can be more difficult. Prepare both yourself and your employees informed during COVID-19 and beyond!

  • Create a modern SharePoint site for communicating news and official content
  • Deploy a Yammer Group for centralizing employee conversations, Q&A and FAQ information
  • Configure Twitter feeds for communications outside your organization
  • Enable video communication with a Microsoft Stream Channel and/or playlist for video content
  • Deploy and configure the Crisis Communication App Template for Teams
  • Configure a new or existing org-wide Microsoft Team to expose content
  • Empower communications and human resources content owners and content consumers with 3 months of support (limited to 40 hours per month)
  • Deployment of robust workload usage analytics and insights for 3 months using tyGraph
MICROSOFT 365 RAPID RESPONSE TEAMS ADOPTION ACCELERATOR

Microsoft funding available up to $15K

Accelerate adoption and usage of your deployed Microsoft Teams during COVID-19 pandemic, maximizing remote work.

Immediate access to tools employees use on a regular basis from remote locations. Accelerator adjusts your Microsoft Teams approach to minimize remote user friction and maximize the user experience.

  • Licensing Overview
  • Creation of Teams and Communities to support end-users
  • Deploy Learning Pathways Portal
  • Services for end-user support and help desk scale
  • Integration of Help and Community elements into Teams
  • Deployment of robust workload usage analytics and insights for 3 months using tyGraph
  • Empower communications and human resources content owners and content consumers with 3 months of support (limited to 40 hours per month)
For Organizations with less than 5000 users:
  • Creation of an org-wide Microsoft Team for Adoption
  • Tab to support resources such as Learning Pathways
For Organizations with more than 5000 users:
  • Creation of an org-wide Yammer Community for Adoption

Struggling? Please reach out today and speak with one of our experts! Our team will provide you with expert advice and help you get through these challenging times.

About the Author

Michael Ryan is a Marketing Coordinator with Perficient Inc. Michael brings a diverse background in news, theme parks, and even student loans! A self-described tech geek at heart, he has a strong passion for both writing and design.

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