New Salesforce Community Drives Channel Onboarding, Enablement, and Customer Sales
8×8, Inc. is a leading cloud provider of voice, video, collaboration, and contact center solutions for over one million users worldwide.
As 8×8 is a company known for helping other businesses to transform their customer and employee experience, Perficient was honored to “transform the transformers” by building a critical new tool for 8×8’s channel partners.
Introducing the New 8×8 PartnerXchange Community
On February 26, 2019, 8×8 launched 8×8 PartnerXchange, a new online Salesforce community that enables channel partners to manage their 8×8-related business and supports in driving sales of 8×8 solutions all in one platform.
8×8 Partners can now:
- Quickly submit deal registrations and connect to information needed to drive sales
- Locate partner-ready marketing tools to generate demand
- Access real-time status on sales opportunities and support cases
- Click through to access training and certification
- Access self-service capabilities for administrators
- Access instant partner registration with PartnerXperience case creation and management to increase customer case visibility and make it easier to escalate
8×8 Channel Chief Shares How PartnerXchange Enables Partners
8×8’s channel business is extremely important, even earning channel industry recognition with the 8×8 X Series receiving a CRN Tech Innovator Award and John DeLozier, Channel Chief at 8×8, named as a 2019 CRN Channel Chief. He mentions in a statement how the new community makes it easier and faster for their channel partners to do business with them.
“PartnerXchange enables us to drive efficiencies, while reducing friction, through automation and business management . . . There are a host of real-time features with a specific focus on simplified processes and more robust information exchange,” he shares. “PartnerXchange provides a single management platform for visibility into channel partner activities and analytics, enabling us to have a continuous pulse on the business.”
— John DeLozier, Channel Chief at 8×8
Perficient Helps Customers’ Customers Succeed
At Perficient, we find success when we can empower not only our customers but their customers through our work.
We knew we had a winning project when the CEO of MicroCorp, Karin Fields, said “We are excited for the launch of 8×8’s PartnerXchange, which puts all of the information and tools we need to successfully sell 8×8 solutions at our fingertips. In today’s 24/7, always-on business environment, we can now compete more effectively in order to win deals and exceed customer expectations.”
Learn more about 8×8