Across more than 1,600 stores and multiple digital channels, Tractor Supply brings online and in-store commerce to its customers. Join this session to see how Tractor Supply uses advanced fulfillment to serve its clients and offer innovative solutions such as BOPIS Lockers, business cards online, tax exemptions, mobile notifications and endless aisle.
Two years ago, the Machine Assistance team at Autodesk developed and implemented Autodesk Virtual Agent (AVA), an intelligent agent using IBM Watson. In this session, Kris Zhou, Senior Product Manager of the Machine Assistance team, will share why a failure strategy is crucial for the success of an AI product, and discuss the lessons learned on how to provide a successful customer experience when AI is imperfect.
Using Watson Marketing applications (Campaign, Interact, Watson Campaign Automation), Humana is able to create a rich and contextual experience for their clients. This gives them a deep understanding of client preferences and the ability to architect a personalized approach that is unique within the healthcare industry.
Additionally, Leggett & Platt will join Jeanette’s keynote on Monday, February 11 at 3:00pm before speaking in a session with Perficient’s own Pawan Kumar Gupta on Wednesday, February 13 at 4:30pm.
If you’re not able to attend Think this year, follow us on Twitter and on the blog for updates and session recaps. Our experts will be sharing their thoughts on these sessions and many more throughout the conference.