Comments on: 5 Tips for Amazon Connect Salesforce integration: CTI v2 https://blogs.perficient.com/2018/10/23/ac-sf-cti-v2/ Expert Digital Insights Wed, 08 Jan 2020 16:20:25 +0000 hourly 1 By: Dora Hodanic https://blogs.perficient.com/2018/10/23/ac-sf-cti-v2/#comment-15093 Wed, 08 Jan 2020 16:20:25 +0000 https://blogs.perficient.com/?p=232842#comment-15093 In reply to Simon Baker.

It may be worth checking the newer version of the CTI adapter (v4 at this point) and evaluate if the changes help resolve this. Alternatively, you can custom-develop the wrap-up page within Salesforce and reference it instead of the default page in CTI settings.

]]> By: Simon Baker https://blogs.perficient.com/2018/10/23/ac-sf-cti-v2/#comment-14440 Tue, 26 Feb 2019 17:18:32 +0000 https://blogs.perficient.com/?p=232842#comment-14440 Is there a way to customise the wrap up page further. We would want to use a dependent picklist for dispositioning.

]]> By: Dora Hodanic https://blogs.perficient.com/2018/10/23/ac-sf-cti-v2/#comment-8552 Thu, 13 Dec 2018 14:10:48 +0000 https://blogs.perficient.com/?p=232842#comment-8552 In reply to Adrian.

Here’s the official integration setup guide (see page 83, Contact Attributes Display): https://s3.amazonaws.com/connect-blogs/Amazon+Connect+Salesforce+CTI+Adapter/Amazon-Connect-CTI-Adapter-for-Salesforce_Setup-and-Installation-Guide_v2.0_September_2018.pdf

Hope that helps!

]]> By: Adrian https://blogs.perficient.com/2018/10/23/ac-sf-cti-v2/#comment-8544 Thu, 13 Dec 2018 06:39:25 +0000 https://blogs.perficient.com/?p=232842#comment-8544 Is there a guide of some sort that you provide to show how the call attribute functionality was achieved?

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