Perficient Digital was recently included as a digital commerce service provider in Gartner’s Digital Commerce Vendor Guide, 2018. Inclusion in this guide demonstrates our expertise in the commerce space and our ability to create exceptional customer experiences.
Companies often underestimate the number of technologies needed to create a seamless commerce experience, or the challenges that come along with integrating those various technologies. This report helps companies understand their vendor options and prioritize areas of investment.
Beyond compiling available digital commerce vendors across the technology ecosystem, the report also gives advice on creating successful commerce experiences, including:
- Developing an understanding of your customer journey
- Recognizing the bigger picture of customer engagement, and that digital commerce is only one component
- Understanding the difference between core commerce functionality versus differentiating customer-facing functionality, and where responsibilities for those technologies falls within your organization
To download the full report, click here.