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Take the Quiz: What is My Content Production Approach?

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What is My Content Production Approach?

Building a content production approach is critical to a successful implementation of Adobe Experience Manager. By carefully considering the business needs, goals and objectives, you can start with a content production approach that will enable your team to successfully leverage Adobe Experience Manager to create a pipeline of relevant, engaging content.
Find your optimal approach with this short quiz or go right to our guide: How to Find Zen in Content Production.

Customer Experience and Design - Build a Better Customer Experience with AEM on Microsoft Azure
Build a Better Customer Experience with AEM on Microsoft Azure

Businesses leveraging the two technologies together would now be able to harness their data for critical insights and predictions, connect customer touchpoints across their business, and drive brand loyalty and growth.

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What Contact Center Support Model is Best for You?

What are your current in-house technical strengths and abilities? (Check all that apply)
Do you currently allocate resources primarily responsible for managing your contact center solution?
What is the current size of your IT department?
What is the size of your IT staff responsible for managing your contact center solution?
When do your in-house capabilities provide support to your contact center solution?
Do you currently have a monitoring process defined with appropriate tools for application performance and availability?
Do you currently have a patch management process defined? If so, how often are you applying software patches or upgrades to your contact center solution?
Do you currently manage other cloud technologies in-house?
How frequently do you introduce new feature sets or additional functionalities to your contact center solution?
How many contact center outages have you encountered within the last year?
How long does it typically take you to resolve a problem identified within your contact center?

About the Author

Dan is a certified Adobe Digital Marketing Technologist, Architect, and Advisor, having led multiple successful digital marketing programs on the Adobe Experience Cloud. He's passionate about solving complex problems and building innovative digital marketing solutions. Dan is a PMC Member of the Apache Sling project, frequent Adobe Beta participant and committer to ACS AEM Commons, allowing a unique insight into the cutting edge of the Adobe Experience Cloud platform.

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